Customer Service

Avery Bach

Address: **** ***** ******** *** *******, TX 78244 United States

Phone Number: 956-***-****

Email Address: *********@*****.***

Dear Hiring Manager,

Thank you for the opportunity to apply to your company. After viewing your job description, it is clear that you are looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given the following requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am a determined and motivated second-year college student, with a strong work ethic, always striving to exceed customer expectations. I have experience in customer service, front desk assistance, and hosting, having worked in both restaurants and on calls. In these roles, I communicated with guests around the clock to ensure a positive experience. I remain focused under pressure and efficiently handle customers' concerns while maintaining a friendly and professional demeanor. I am passionate about helping others and committed to delivering excellent service in every interaction.

Work Experience

Texas Roadhouse (Host) - Harlingen Tx

March 2024 to August 2024

Hosting at a restaurant is a direct reflection of strong customer service skills, as it requires greeting guests with warmth, managing wait times efficiently, and creating a welcoming first impression. As a host, I’ve learned to handle high-pressure situations with professionalism while ensuring every guest feels valued and cared for. This role sharpened my communication, multitasking, problem-solving abilities-essential traits in any customer service position. My experience as a host has given me the confidence and skills to consistently deliver exceptional service and leave a lasting positive impact on others.

Rio Grande Orthopedic Center (CSR) – Harlingen, TX

August 2023 to February 2024

As a front desk assistant, I played a key role in delivering exceptional customer service by being the first point of contact for clients and visitors. I thrive in this environment, where i skillfully manage a range of tasks, from scheduling appointments and answering phone calls to faxing important documents. My strong communication, organization, and multi-tasking abilities allow me to meet the diverse needs of our clients efficiently and effectively.

Through this experience, I have truly honed my capacity to assist people with professionalism and care, ensuring that their needs are met with both accuracy and friendly demeanor. My time at first desk has empowered me to take on various responsibilities confidently while maintaining a positive and approachable attitude in every customer interaction. I take pride in being a helpful resource and creating a welcoming atmosphere for everyone who walked through the doors

Education

High School Diploma (August 2021-2024)

Partial College Credits (August 2024-May 2025)

Skills

Time Management

Research

Writing Skills

Marketing

Presentation skills

Recruiting

Communication

Branding

Public Relations

English

Graphic Design

Customer Service

Certifications & License

CPR certification

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