Team Lead Guest Experience

Location:

Posted:

August 19, 2025

Italia A Ponce

***************@*****.***

PROFESSIONAL EXPERIENCE

MGM Resorts International

Barista Cashier, January 2023 – Present

• Responsible for setting the stage for an excellent guest experience

• Works independently without supervision and manages work load while being self-motivated within a team environment

• Handle cash transactions according to procedures and manage own cash drawer daily Saint Honore

Team Lead Supervisor, August 2022 – January 2023

• Helped managers in managing associates work within their respective area

• Assisted customers make wise purchasing decisions through my professional counsel

• Performed & made recommendations, within the following management tasks: interviewing, selecting, hiring, coaching, advancement of employees

Barton Associates

Sales Staffing Consultant, April 2021 – July 2022

• Built strong relationships with clients, identified new solutions for clients needs, developed collaborative partnerships

• Leveraged available resources and technologies to optimize the client experience and clients with operational excellence

• Nurtured strong relationships by consulting the clients in my portfolio with the intention of earning their continued business & trust

Starbucks Co

Barista Key Holder, August 2017 – April 2021

• Conducted Key Performance Indicator (KPI) reviews, utilized manager tools to prepare store

• Trained new workers, payroll, hired, audits, balancing, invoices, bank deposits, marketing, prospect new clients Kanzoca Family

Personal Caregiver, June 2014 – July 2017

• Efficiently foster a positive and supportive environment for children's development

• Ensure the safety and well-being of all children in my care

• Communicated effectively with parents regarding their children Justice

Retail Associate, October 2013 - April 2014

• Develop an effective system for handling returns, exchanges, and complaints to increase customer satisfaction and loyalty

• The accurate management of customer transactions SUMMARY

8+ years delivering outstanding customer service, Consistently recognized as a top performer within the peer group. EDUCATION

University of Nevada, Las Vegas

• Bachelor of Science in Business Administration

RELEVANT SKILLS & CERTIFICATES

Proficient in MS Office (Word, Excel, PowerPoint,CRM) Salesforce, cash handling, leadership