Customer Service Data Entry

PROFESSIONAL SUMMARY

Reliable and self-directed professional with 5 years of experience in providing customer service, administrative, sales and clerical support with deep knowledge of standard office procedures, practices, conduct, and actions necessary in maintaining harmonious working relationships. Adapts to quick changes while diligently performing given tasks with an ability to thrive in a dynamic, high-pressure environment.

SKILLS

Communication Skills. Communication skills include verbal and written and sharp listening abilities.

Customer service

Mathematical skills

Answering and directing calls

Microsoft office

Recording sorting and filing

Verbal and written communication

Information confidentiality

Filing shelving and storing materials

Data entry

WORK HISTORY

FEB 2017 –Current

Afya Sacco society limited –Customer Service Associate, Nakuru, Kenya

Respond to customer inquiries and offer solutions in a courteous and professional manner

Follow up with customers to identify, support their needs and solve their problem.

Promote customer loyalty by providing exceptional customer support

Review and follow up on order reports on a daily basis

Other duties as assigned

Support on going sales operations

JAN 2015 to FEB 2017:

Afya Sacco society limited (Afya Sacco microcredit activity) Customer care and Markrtting

Monitoring market trends and analyzing customer activities to identify business opportunities.

Conceiving and improving existing marketing strategies.

Creating and generating reports related to the key performance indicator of an ongoing marketing campaign.

Giving members information about the sacco.

Recruiting members to the sacco and the micro credit.

Ensuring members and non-members buy shares.

Opening accounts to fosa and Amca.

Giving loans to members.

Updating members and non-members about our new products.

WINICK O. ORENGE

Customer Service Representative

c

PERSONAL INFO

************@*****.***

TEL: +254*********

40204, NYANZA, KENYA

EDUCATION

Bachelor of Business Management (BBM)

Mt. Kenya University - Finance and Banking (ongoing).

Diploma in Business Management (DBM)

Kenya Institute of Management – Business Management (credit).

CERTIFICATIONS

Having participated in a training course for customer service and sales excellence.

LANGUAGES

English –Fluent.

REFEREES

Provide as needed.

LANGUAGES

English –Fluent

REFEREES

Provide as needed

Contact this candidate