Customer Service Medical Billing

MONICA ISAAC GALAGARZA

Kissimmee, FL. ***** • PH: 689-***-**** • EMAIL: **************@*****.***

»OBJECTIVE:

Dedicated and detail-oriented Medical Billing and Coding student with a strong foundation in healthcare administration, supervisory management, and customer service. Bringing extensive experience in leadership, team coordination, and customer satisfaction to deliver efficient and accurate billing processes. Seeking an entry-level position to contribute to organizational success while continuing to grow professionally in the healthcare industry. EDUCATION:

NUC UNIVERSITY, FLORIDA TECHNICAL COLLEGE, Kissimmee, FL. Bachelor in Allied Health Management Expected 2028 NUC UNIVERSITY, FLORIDA TECHNICAL COLLEGE, Kissimmee, FL. Medical Billing and Coding Diploma May 2025

Certification:

NCCT- Insurance and coding Specialist Certification July 2025 Medical Billing and Coding Administrative Skills:

CPT Coding HCPCS Coding

ICD-9-CM ICD-10

EMR Utilizing Medisoft Medicare, Medicaid, & TRICARE

Health Insurance Verification

Proficient Microsoft suite

Shift lead & Supervisor experience

Front Desk/Receptionist Duties

Customer service

Fully Bilingual (English and Spanish)

WORK EXPERIENCE:

JP Morgan Chase – 07/2023 to 09/2024 Lake Mary, FL. Customer Account Specialist I

Supervised and trained team members to ensure efficient store operations and excellent customer service

Oversaw stock replenishment, conducted inventory counts, and ensured merchandise was displayed according to company standards

Monitored sales performance and motivated team members to achieve or exceed sales targets

Spectrum (Bright House Networks – 10/2009 to 01/2018 Orlando, FL. Customer Service Account Specialist

Processed cash, credit, debit, and gift card transactions accurately and efficiently

Handled returns, exchanges, and refunds by company policies

Provided exceptional service by greeting customers, addressing inquiries, and resolving concerns promptly

City Cards, Citibank – 08/2007 to 09/2009 Bayamon, PR. Customer service and Sales Agent

Delegated tasks and monitoring performance to maintain productivity and service standards

Opened and closed the store, including setting up and shutting down registers, preparing deposits, and securing the premises

Ensured accurate cash handling and compliance with store policies

Ensured compliance with safety regulations, company standards, and operational guidelines

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