Patient Care Primary
Resume:
HEATHER ADKINS
Cameron, NC *****
************@*****.***
Organized as a move coordinator experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of OSHA requirements. Hardworking and reliable Move Coordinator with strong ability in multi tasking. Offering professional and caring service to overly stressed clients. Highly organized, proactive and punctual with team-oriented mentality.
Assignment Delegation
Laborer Oversight
Time and Wage Tracking
Personnel Management
09/2024 to Current
LYP, LLC
Cameron, NC
Patient Care Advocate
Facilitated communication between physicians, nurses, social workers, family members, and other stakeholders in the patient's care.
Monitored changes in patient status and reported any concerns or issues to the primary care team for prompt resolution.
Collaborated with insurance companies to ensure coverage of necessary treatments or medications. Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations. Assisted with scheduling appointments or tests as needed by the patient's physician or specialist. Maintained current knowledge of relevant laws, regulations, policies, procedures, standards of practice related to patient advocacy.
Applied HIPAA privacy and security regulations while handling patient information. Verified demographics and insurance information to register patients in computer system. Organized and maintained records by updating and obtaining both personal and financial information from patients.
Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Participated in training sessions to stay updated on healthcare policies and registration software. Coordinated scheduling of appointments across multiple departments to optimize patient care. Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner. 05/2021 to Current
SHOREVIEW NORTH AMERICAN
Manassas, VA
Move Coordinator
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Assisted customers with making payments or establishing payment plans to bring accounts current. SUMMARY
SKILLS
EXPERIENCE
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Fielded customer complaints and queries, fast-tracking for problem resolution. Upheld quality control policies and procedures to increase customer satisfaction. 02/2016 to 05/2021
POTOMAC WALL AGENCY
Quantico, VA
Insurance Agent
Responded to customer inquiries and problems to promote great service. Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs. Analyzed customer needs and provided best options, upselling products and services. Engaged customers and provided high level of service by carefully explaining details about documents. Researched insurance plans to find good options for clients' needs. Conducted meetings or phone calls with potential clients to present insurance policies and answer questions. Conducted telephone appointments with prospective clients to build rapport and sell insurance services. Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
Explained coverage options to potential policyholders, answering questions or concerns. Contacted underwriters and submitted forms to obtain binder coverage. Developed appropriate quotes based on risk information. 02/2010 to 02/2016
SLEEP INN HOTEL
Dumfries, VA
Hotel Manager
Handled guest complaints and offered complimentary services for hardship cases. Inspected hotel rooms and public spaces to determine cleanliness and need for room updates. Administered new hire paperwork and maintained employee files. Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel. Mentored new employees, demonstrating best methods for servicing clients and guests. Managed labor and property expenses to achieve maximum flow-thru to bottom line. Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
Made recommendations for salary and wage increases based on performance reviews. Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Negotiated rates with corporate entities related to extended stay contracts. Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
Managed team of front desk agents, supervising personnel in issue resolution. Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Responded to and resolved guest issues or complaints. Delegated work to staff, setting priorities and goals. Oversaw recruiting, interviews and new employee hiring. Assisted guests at check-in, providing information on various services within hotel. Advised housekeeping staff of rooms vacated and ready for cleaning. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries. 06/2005 to 05/2011
BURKE & HERBERT BANK
Alexandria, VA
Bank Teller
Cashed customer checks, verified identification and checked account balances in accordance with bank policy. Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Welcomed customers and offered pleasant service during entire transaction. Reconciled cash and checks against computer records at end of shift. Responded and assisted customers with account inquiries and updates. Entered transactions into computer and issued customer receipts. Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse. Identified and reported suspicious behavior to security personnel as appropriate. Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Took on additional shifts during busy periods to minimize staffing shortages. Delivered exceptional service to customers in person or over telephone. Counted drawers and reconciled remaining cash to accost for deposits and dispersals. HOTEL MANAGEMENT: HOTEL, MOTEL, AND RESTAURANT MANAGEMENT 05/2003 Penn Foster Career School, Phoenix, AZ
BUSINESS EDUCATION: BUSINESS MANAGEMENT 05/1993
Lawrence County Academy, Chesapeake, OH
EDUCATION AND TRAINING
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