Patient Care Team Lead
Resume:
Rafia Mack
My Work History
Hope Hull, AL *****
************@*****.***
Professional Summary
Detail-oriented and experienced PCA Team Lead Aide with 10 years of experience in various roles, including restaurant management and office management. Proven skills in patient care, materials handling, and office management. Possesses certifications in ServSafe, Food Handler Certification, and PCA.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Holiday Inn Express and Suites-Greenwood, MS
March 2013 to Present
Running shift training schedule planning laundry guests service audit etc. Supervisor
Wendy's Delight Restaurant Group-Greenville, MS
June 2008 to Present
Run shit cooking prepared fresh food manager meetings scheduled etc Team Leader/Supervisor
Fulton county rehab-Atlanta, GA
January 2017 to September 2019
Clean errands meds daily planning doc appt scheduled a meeting Shift Manager
Churches chicken Restaurant-Montgomery, AL
May 2015 to August 2019
Running shift training schedule planning etc pos sales inventory cook cli Office Manger
The Acosta Organization (a McDonald's franchisee)-Greenville, MS 2011 to 2013
Deposits inventory runs shift clean cook scheduling and Manager meetings and employees PCA Personal Care Assistant
Mississippi Extend Care-Greenville, MS
February 2010 to 2012
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Provided personalized care and assistance to patients, ensuring their comfort and well-being
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Supported patients in mobility exercises, transfers, and ambulation to promote physical health
• Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
• Documented patient observations accurately in medical records for reference by healthcare professionals
• Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs
• Offered emotional support and companionship to patients during difficult times or periods of isolation
• Ensured proper infection control protocols were followed at all times for the safety of both patients and staff members
• Assisted an average of XX patients per day in their personal care routines
• Received positive feedback from XX% of patients regarding quality of care provided
• Implemented a new system for tracking medication administration resulting in a XX% reduction in errors
• Attended training sessions on various medical conditions to enhance knowledge base
• Coordinated transportation arrangements for medical appointments or outings as needed
• Worked closely with families to address any concerns or questions about patient care
• Participated actively in interdisciplinary team meetings discussing patient progress
• Demonstrated excellent communication skills while interacting with diverse populations
• Adhered strictly to HIPAA regulations regarding patient confidentiality
• Responded promptly during emergencies following established protocols
• Assisted with range-of-motion exercises as part of rehabilitation programs
• Managed inventory levels of supplies and notified appropriate personnel for restocking
• Provided assistance with light housekeeping tasks to maintain a clean and organized living space
• Collaborated with physical therapists to implement personalized exercise plans
• Assisted patients in using assistive devices such as walkers or wheelchairs safely Education
High school diploma
Christian academy-Homewood, AL
August 2004 to May 2008
Graduate
Skills
• Materials Handling
• Supervising experience
• Sales
• Office Management
• Bookkeeping
• Warehouse management system
• Payroll
• Restaurant Management
• Restaurant Experience
• Warehouse Management
• Caregiver
• Accounting
• 10 key typing
• Medical Billing
• Wal-Mart
Certifications and Licenses
ServSafe
Food Handler Certification
Bartender License
PCA
March 2019 to May 2025
Patient Care Aide
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