Customer Service Grand Rapids

Sacha Myers

**** ********* ** ** #* Comstock Park, MI, 49321

616-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Customer service professional with extensive experience in retail, clerical, and nonprofit environments. Skilled in active listening, communication, and analytical problem-solving. Committed to enhancing customer satisfaction through personalized service and dependable performance.

EDUCATION EXPERIENCE

●Holland Career line Technical School -Certificate in Computers

●Union High School -High School Diploma

EMPLOYMENT EXPERIENCE

Big Top Market – Wyoming, MI

Deli Clerk / Cashier 2 Years

●Prepared, priced, and packaged deli items daily.

●Operated and sanitized deli equipment in compliance with safety guidelines.

●Collaborated closely with the meat department to maintain smooth workflow.

United States Postal Service – Grand Rapids, MI

Casual Clerk 5 Years

●Performed high-volume sorting and processing of mail for various delivery routes.

●Operated across multiple postal stations to ensure consistent service.

●Utilized destination tags to accurately sort mail for distribution.

Muscular Dystrophy Association – Grand Rapids, MI

Fundraising Recruitment Coordinator 3 Years

●Coordinated fundraising initiatives for nonprofit programs.

●Managed annual Shamrock Drive and Labor Day Telethon events.

●Built community engagement to increase donor participation.

The Grand Rapids Press – Grand Rapids, MI

Circulation Department Specialist 4 Years

●Managed subscription services including start, stop, and vacation requests.

●Collaborated with district managers and carriers to resolve delivery issues.

●Responded to and resolved customer concerns in a timely manner.

PMK Opportunities – Grand Rapids, MI

Telemarketing Supervisor / Human Resources 4 Years

●Supervised a team of 8 telemarketers, ensuring performance targets were met.

●Trained staff and monitored quality of customer interactions.

●Oversaw referral processes and sales improvement initiatives.

CORE SKILLS

●Customer Service & Communication

●Clerical & Administrative Support

●Team Leadership & Supervision

●Problem Solving & Conflict Resolution

●Telemarketing & Sales Coordination

●Food Preparation & Safety Standards

●Mail Sorting & Postal Operations

AWARDS

●Excellence in Customer Service and Phone Sales

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