Operations Manager Freight Forwarding
Resume:
Mario Gonzalez
Beaumont, CA. 92223
*********@*****.***
PROFILE
Experience professional with expertise in Distribution and Logistics, E-Comm Order Fulfillment, Wholesale order processing,Customer Routing Compliance, Ocean/Air shipment processing, freight forwarding, apparel industry, automotive and food industries.
-Managed CS,Traffic (drivers & load planners), IC, Shipping, Receiving, Returns, Special Projects and Put-Away departments.
-Experienced in project planning, managing and executing process plan.
-Strong background in 3PL warehouse management and freight forwarding.
-Accustomed to routing compliance guidelines for retail customers.
-RF inbound/outbound warehouse processing.
-ISO manager with UTI freight forwarding.
-Helped implement 5S program.
-Outstanding record of continuous improvement in efficiency.
-Strong leader and team builder using constructive criticism and positive reinforcement.
-Knowledge of EDI processing and use of AS400, P21, DI Central, PathGuide, D365, Latitude, Pick/Pack/Plus, SAGE, WISE, NetSuite, Synapse and KRONOS systems.
-Bi-lingual skilled communicator, coach and mentor for supervisors and all associates.
-Excellent troubleshooter with the ability to implement long term solutions.
-Accustomed with interfacing and supporting upper management team.
-Knowledgeable with FIFO process and importance.
-Experience regarding FDA food regulations.
-Uses “Constructive Criticism and Positive Reinforcement” style of management to help develop team.
-E-Comm management experience with focus on proper pack method to reduce waste.
-Experienced negotiating carrier’s freight rates.
-Accustomed to assist with HR processes and employee disciplinary action procedures.
EXPERIENCE
UMA Enterprises – Chino Enterprises May 2021 – July 2025.
Started as Warehouse Operations Manager in 2021, promoted to Director of Operations in 2024.
Managed 600,000 square foot facility consisting of 150-170 full time and temporary employees on two shifts six days weekly.
Managed and supported UMA Chino E-Comm department on both shift and ensured team fulfilled customer expectations.
Ensured E-Comm compliance for Amazon, Wayfair, Home Goods, Walmart and more were processed to meet customer expectations.
Managed and supported UMA Receiving department which processed product for both California and Kentucky locations.
Managed and supported QC and Pack Lab departments to ensure product and packaging met company requirements.
Supported Wholesale department to ensure all “brick and mortar” orders were processed as per customer compliance.
Ensured UMA traffic team followed all customers routing guidelines and shipping expectations.
Managed UMA Shipping department to ensure communication between Traffic and Shipping were consistent and to help prioritize work flow to eliminate any shipping delays.
Ensured all equipment (Forklifts, Turrets, Pallet Riders, Order Pickers and Yard Spotter) were maintained and met all safety standards.
Conducted all full time employee yearly evaluations and disciplinary actions needed.
Met daily with UMA Chino Leadership Team to review goals, prioritize work load for shifts and discuss productivity issues.
Conducted monthly Safety Committee Meetings with Safety Team.
Managed and maintained supply inventory for all departments.
Primary contact for building management issues.
Maintain positive communication with UMA Sales team to ensure customer compliance.
Attended all UMA upper management team meetings pertaining to UMA Chino operations and provided vital input.
Promoted to UMA Director of Operations for California location.
UNIS – Fontana, CA February 2019 – May 2021
Warehouse Operations Manager
Managed two warehouses for this 3PL company located in Fontana (900,000 sq.ft.) and Riverside, CA (600,000 sq. ft.).
Managed team of 60 associates (Two shifts), 3 department managers and 5 leads.
Liaison for 3PL customers and UNIS management team.
Responsible for ensuring 3PL customer contractual agreement compliance.
Managed Shipping, Receiving, IC, CS, Returns and Special Projects departments.
Maintain department productivity standards in compliance with customer expectations.
Conduct Forklift Certification and Safety meeting for both facilities.
Report monthly square footage being utilized by each 3PL customer.
Conducted weekly warehouse managers meeting.
Implemented cost effective process flow improvements for all 3PL customer projects.
Managed Covid-19 safety protocol daily.
Ensure all OSHA guidelines regarding safety are adhered to and followed.
Track all warehouse equipment maintenance for both Fontana & Riverside.
Assist UNIS Sales team with new customer orientation.
Paramount Restyling Automotive (PRA) – Ontario, CA. February 2017 – February 2019
Operations Manager
Supported and helped manage 3 warehouse locations while responsible for all warehouse operations at PRA Ontario location which include shipping, receiving, stocking, returns and 3PL customer operations support for this aftermarket automotive parts company.
Responsible for three warehouse locations Ontario, Memphis and Kansas City.
Assisting with implementation of WMS system for PRA warehouses.
Helped establish PRA traffic department to assist with LTL and TL carrier assignments.
Responsible for negotiating LTL/TL freight rates.
Manage driver delivery team for Ontario PRA facility.
Created rack plan for Ontario, Memphis & KC locations.
Assisted with the purchase of forklifts and racking for all three facilities.
Conduct site visits on quarterly bases to each PRA location to review and support facility management team.
Responsible for the hiring and support of each location.
Assisting management team to establish 3PL program.
Lead PRA to establish safety program for warehouse and production department.
Asist HR department to conduct safety meeting and created evacuation plan for all three facilities.
Created process flows for each task to assist with training warehouse teams in all locations.
Responsible for maintaining all warehouse forklift equipment and forklift safety training.
Assisted PRA with OSHA inspection violations at Ontario facility.
Supported PRA management team with Ontario city issues pertaining to rack permits and city inspections.
Assisted PRA manufacturing department when needed.
Helped with store opening where needed.
Englewood Marketing Group (EMG) – Ontario, CA June 2006 – Sept. 2017.
Operations Manager (2006-2014)
Managed all EMG operations consisting of shipping, receiving, stocking, inventory control, special projects, customer service, purchasing, and traffic department to help this 3PL reach record profit totals.
Operation team consisted of five leads and supervisors, 25 full time employees and up to 150 temporary staff during peak season.
Established and managed customer service team for west coast operations.
Helped create department Sop’s and productivity standards.
Conducted weekly “brain storming” meetings with customer service team.
Prepared and submitted payroll to corporate office in Green Bay, WI.
Insured all HR guidelines were followed and adhere to.
Assisted HR with all employee disciplinary issues and benefit explanations.
Hired, counseled and motivated associates for office and warehouse operations.
Maintained cost effective labor management.
Responsible for safety, security and cleanliness of building.
Negotiated purchase or lease of all warehouse and office equipment.
Maintained employee and equipment records as per OSHA and HR requirements.
Conducted staff meetings and safety meetings with office & warehouse associates.
Tracked employee productivity for shipping and receiving.
Prioritized workload to insure deadlines were met using management team input.
Daily interaction with buyers, sales team and upper management.
Liaisons’ for Spanish speaking employees and EMG upper management team.
EMG accomplishments (2006-2014):
-Planned, directed and successfully executed move of branch twice, without effecting day to day operation.
-Located new warehouse locations and helped negotiate lease landlord Saris-Regis.
-Established first customer service team for EMG west coast operations.
-Created warehouse and office flow plan and location layout.
-Applied for all business permits in city of Ontario on EMG’s behalf, including high pile stack and rack permits.
-Insured that all 3PL customer requirements were followed and projects completed successfully and on time.
-Successfully planned and executed projects for Wal-Mart, HSN and KOHLS.
-Lowered retail customer “charge backs” by improving understanding of customer routing guide requirements for warehouse and traffic departments.
-Helped implement warehouse RF system for inbound/outbound/stocking.
-Assisted with implementation of fulfillment operation for bulk product shipping.
-Improved inbound and stocking process to receive over 30 containers per day.
-Decreased shipping errors by establishing audit procedures and improving loading process.
-Eliminated overtime by cross training and improving labor utilization.
Prior work history:
UNION SUPPLY- Warehouse Manager (2003-2006)
UTI – Warehouse Manager (2000-2003)
RAMPAGE CLOTHING – Warehouse Manager (1997-1999)
CHEROKEE APPAREL –Warehouse Manager (1991-1996)
SAV-ON DRUGS – Warehouse supervisor & Dispatcher (1983-1990)
References upon request.
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