Product Manager Senior

Daniel Joye

Deatsville, AL 334-***-**** ******@********.*** https://www.linkedin.com/in/danieljoye Professional Summary

Results-driven and accomplished Senior Product Manager & Owner with 15+ years of experience in comprehensive product lifecycle management and managing cross-functional teams. Expertise includes system architecture, AI, ML, API development, and data migrations, leveraging proficiency in PostgreSQL and SQL scripting for robust solutions. Highly skilled in driving customer-facing solution design within insurance and union technology sectors, embodying Agile principles and strong business leadership. Work Experience

Mindfulware, LLC Montgomery, AL

Senior Product Manager September 2009 - Present

● Achieved 50+ successful software deployments by directing Agile teams across 5+ time zones, enhancing operational capabilities for various national insurance clients

● Reduced client inquiries by 25% by designing and implementing self-service SMS platform for UA.org local members using Twilio's API, streamlining communication and improving customer experience

● Ensure compliance and ethical product development by applying robust frameworks for responsible AI, guaranteeing fairness, transparency, and adherence to industry standards

● Improve team efficiency by implementing tailored Kanban workflows and optimizing QA processes, accelerating project delivery and improving software quality

● Maintained 99.99% uptime for 10,000+ insurance producers by directing and providing senior-level support for WebExpressApp, ensuring uninterrupted service for 5+ years Rios Partners, LLC Arlington, VA

Product Owner November 2022 - September 2023

● Accelerated sprint velocity by building foundational architecture for scalable SaaS platform through adoption of Agile best practices, resulting in faster product development cycles

● Increased client satisfaction by aligning product features directly with customer needs, reducing support tickets

● Enhanced system transparency and user trust by collaborating with data science teams to implement stringent ethical AI standards, resulting in responsible and compliant product development Additional Experience

ChartAssist, LLC Software Engineering Manager

● Boosted system usability and user satisfaction by implementing iterative design sprints, directly leading to intuitive and well-received behavioral health EMR platforms

● Maintained seamless data exchange across 3 facilities for 4+ years by enhancing data interoperability through successful system integrations and upgrades, resulting in continuous platform operation Skills

Agile Methodologies, AI/ML Implementation, Product Ownership, Product Strategy, Road mapping, Risk Management & Compliance, System Architecture & Integration, Backlog Refinement & User Stories Technologies

Programming Languages and environments: PHP, C, Bourne Shell, JavaScript, GNU/Linux, Mac OSx Databases: PostgreSQL, MySQL, Oracle

AI/ML Tools: PHP-ML, PostgresML, and Proper AI Prompt Engineering Agile Tools: Redmine with Kanban and Miro

Cloud Platforms: AWS, Azure

DevOps & Monitoring: ELK Stack, Docker, Kubernetes Design Tools: Sketch, Figma

Education

Bachelor of Science in Computer Science & Mathematics Troy University Certifications

SAFe 6.0 Agilist Scaled Agile, Inc.

Certified AI Prompt Engineer Blockchain Council

AI-PMPO (AI Powered Project Management / Product Ownership) American School of AI Military Experience

Computer Science Officer United States Air Force (USAF)

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