Human Resources-Employee Relations-Labor Relations
Resume:
ANGELA CRYSTAL WHEELER
**********@*******.***
HUMAN RESOURCES PROFESSIONAL
Seasoned HR executive with experience in employee relations, risk management, and leadership development, primarily within the banking and retail sectors. Proven history in enhancing employee engagement, developing strategic HR initiatives, and leading successful labor relations. Adept at driving organizational change and fostering a positive work environment. I am known for excellent communication skills, and a strategic approach to addressing complex HR issues.
SKILLS
• Strategic coaching and leadership
• Performance management
• Risk assessment
• Legal and regulatory compliance
• Change management
• Labor law compliance
• Leadership development
• HRIS platforms: Workday, PeopleSoft, ServiceNow
• Employee engagement
• HR analytics
PROFESSIONAL EXPERIENCE
RHYE CONSULTING LLC
Bremerton, WA
Consultant-Employee and Labor Relations 01/2025 to Current Guided strategic decisions for high-growth organizations using data analytics.
• Analyzed complex data sets to identify patterns and implement risk mitigation solutions.
• Collaborated with clients to create action plans addressing labor relations challenges.
• Collaborated with stakeholders to define project scope, objectives, and deliverables. SILICON VALLEY BANK, A DIVISION OF FCB
Seattle, WA
Sr. HR Business Partner-Employee Relations 01/2022 to 12/2024 Supported Employee Relations functions for Technology and Operations teams as a strategic business partner.
• Conducted data analysis during merger and acquisition, identifying themes to enhance employee engagement. Collaborated with HR colleagues to implement scalable solutions and enhance knowledge sharing.
• Co-created and implemented manager training programs, enhancing leadership capabilities in performance management.
• Oversaw high volume caseload, executing thorough investigations into workplace complaints, ensuring timely resolutions and confidentiality.
IRI CONSULTANTS
San Francisco, CA
Employee Relations and Labor Strategy Specialist 02/2019 to 12/2021 Delivered direct leadership development and labor planning support in complex environments, ensuring alignment with organizational goals, and fostering a positive work environment.
• Designed and implemented a virtual 'Quick Teach' series for managers on labor relations and coaching skills, enhancing leadership capabilities.
• Developed a scalable labor risk assessment tool for consistent strategy handoffs across client sites, mitigating potential risks, and ensuring compliance with labor laws.
• Established a structured onboarding and training framework for new leaders to navigate labor issues effectively, supporting professional growth, and enhancing team dynamics. THE HOME DEPOT INC
San Francisco, CA
Territory Associate Relations Manager 07/2018 to 01/2019 Enhanced manager capabilities in employee and labor relations to align with company objectives, fostering a positive work environment, and improving team dynamics.
• Executed strategy for employee focus groups, identifying vulnerabilities in workplace engagement. Through comprehensive data analysis, we implemented solutions to address key issues.
• Created strategic initiatives to improve employee engagement, collaborating with key stakeholders to implement effective, and timely solutions.
• Managed complex investigations into workplace complaints, ensuring timely and legally compliant resolutions, while mitigating organizational risk.
IRI CONSULTANTS
San Francisco, CA
Independent Consultant 02/2018 to 07/2018
Managed key client relationships during the card mitigation campaign, enhancing project scope, and ensuring alignment with business objectives.
• Established weekly meetings with stakeholders to review data analytics and employee feedback, fostering collaboration and informed decision-making.
• Applied high-touch accountability to maintain strong client relationships, ensuring consistent communication and support.
• Analyzed data from multiple sources to inform strategy meetings and labor risk assessments, identifying patterns, and implementing targeted solutions to mitigate risk. MACY'S INC.
San Francisco, CA
Director, Associate and Labor Relations 09/2012 to 01/2018 Partnered with regional and district executives on employee engagement strategies for three districts, covering over thirty stores and approximately 5,000 hourly employees, ensuring alignment with company objectives and promoting a positive work environment.
• Delivered tailored consultations to field HR partners on employee relations issues, ensuring legal compliance and timely resolutions.
Conducted comprehensive investigations, effectively resolving cases before escalating to external parties.
• Conducted regular labor prevention assessments using predictive analytics to identify regional vulnerabilities. Delivered quarterly training on labor relations to management, promoting pro-active awareness of union risks.
• Collaborated with regional HR managers to create strategies for strengthening managerial capabilities. Implemented leadership training programs focused on enhancing managerial skills. Provided managers with essential tools for effective management of employee relations issues.
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EDUCATION
Bachelor of Arts Degree—Social Sciences with a Minor in Political Science University of Washington Seattle, WA AREAS OF EXPERTISE
Human Resources: Adept at leading initiatives across talent development, compliance, workforce analytics, and employee relations. Experience in strategic planning, change management, and collaborative execution to achieve results at the enterprise level. I am skilled in providing strategic support, coaching, and thought partnership to all organizational levels.
Employee Relations: Specialized in labor relations strategy, risk mitigation, and union engagement across complex, regulated environments. Experienced in triaging employee relations casework, identifying potential solutions, and taking appropriate actions. Effectively balance risk by evaluating employee, business, and company needs. Stakeholder Engagement: Strong relationship building skill in developing and maintaining trust with stakeholders across functions, including executives, managers, and end users. Capacity to address disagreements or misunderstandings diplomatically and find win-win outcomes. Willingness to adjust approaches based on stakeholder feedback, shifting priorities, or evolving data landscapes.
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