Customer Service Food Safety
Resume:
Vivian Osornio
Pleasant Prairie, WI *****
*********@*****.***
Professional Summary
Accomplished bakery department manager with 15+ years of experience in the food industry, specializing in bakery operations and customer service. Proven track record in leading teams of up to 20 employees, driving profitability through effective management and creative merchandising strategies. Skilled in food safety, inventory management, and customer engagement, consistently delivering high quality products and exceptional service. Willing to relocate to: Racine County, WI - Kenosha County, WI Work Experience
Bakery Associate/Cake Decorator
Meijer-Pleasant Prairie, WI
August 2023 to January 2024
• Prepped, baked, and decorated dozens of bakery items such as bread, doughnuts, cookies, and cakes• Created unique cake designs to satisfy customer requirements
• Provided first-rate customer service, establishing positive personal connections with customers; useda point-of-sale system
• Packaged items, stocked the floor, designed attractive seasonal displays, and maintained cake case
• Ordered cake supplies and products; worked intake for incoming freight
• Ensured food safety by maintaining cleanliness of work areas Unemployed
Milwaukee, WI
January 2023 to July 2023
• Moved and left my job to provide long-term healthcare and home assistance for a loved one Bakery Associate/Cake Decorator
Walmart 5127-La Crosse, WI
October 2008 to December 2015
January 2019 to December 2022
• Prepped, baked, and decorated dozens of bakery items such as bread, doughnuts, cookies, and cakes• Created unique cake designs to satisfy customer requirements
• Provided first-rate customer service, establishing positive personal connections with customers; used a point-of-sale system
• Packaged items, stocked the floor, designed attractive seasonal displays, and maintained cake case
• Ordered cake supplies and products; worked intake for incoming freight
• Ensured food safety by maintaining cleanliness of work areas Department Manager - Bakery and Deli
Walmart 5127-La Crosse, WI
January 2016 to December 2018
• Was responsible for hiring and scheduling for two distinct departments, managing up to 20 active employees at a time
• Delegated responsibilities and assigned work to ensure all tasks were completed in a timely manner; provided guidance and training
• Updated pricing to remain competitive and profitable: worked with upper management to pursue store goals while also trying creative ideas; was responsible for the departments becoming the most profitable in the store multiple times
• Utilized critical thinking skills to solve day-to-day problems
• Closely managed monthly inventory: ordered supplies and products for both departments; worked intake of freight
• Ensured the maintenance, safe usage, and cleanliness of equipment and facilities Education
South Plains College in Pre-Law
South Plains College-Levelland, TX
August 1984 to May 1986
Skills
• POS
• Serving
• Customer service
• Food safety
• Food handling
• Restaurant experience
• Food industry
• Cash register
• Cash handling
• Food service
Certifications and Licenses
Driver's License
Contact this candidate