Senior Customer Project Management
Resume:
**** **** **, **********, **, ***** • *****@*****.*** •
PEGGY FORD-WEAKS
PROFESSIONAL SUMMARY
Senior Customer Integration Consultant with extensive experience in sales, finance, and technology, specializing in driving business. Demonstrates expertise in project management, business and technical analysis, and software implementation, with a focus on enhancing efficiency and driving revenue. Committed to leveraging extensive knowledge to innovate and transform business operations, ensuring alignment with strategic goals and customer satisfaction. EMPLOYMENT HISTORY
VOLUNTEER Apr 2020 - Present
Various Volunteer Services Wentzville,MO
SENIOR CUSTOMER INTEGRATION CONSULTANT Jun 1999 - Apr 2020 FedEx St. Louis, MO
BROKER DEALER CLEARANCE/CENTRAL SERVICE REP May 1992 - Jun 1999 Edward Jones St. Louis, MO
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION WITH EMPHASIS IN FINANCE
Aug 1993 - May 1999
University of Missouri-St. Louis St. Louis, MO
Collaborate with nursing homes to enhance elderly care through my therapy dog visits. Engage with schools, promoting emotional support and well-being through my therapy dog interactions. Support hospital staff by offering therapeutic visits with my therapy dog, contributing to patient morale. Provide Medicare and Medicaid assistance, improving elderly access to essential services. Facilitate tax help sessions, ensuring accurate and timely submissions for seniors Collaborated with sales on RFPs, new business project, as well as business retention enhancing customer integration strategies and customer satisfaction
Led stakeholder interviews, identifying process inefficiencies to implementing solutions. Managed end-to-end projects, ensuring alignment with customer needs and expectations. Performed UAT and beta testing, contributing to successful software deployments. Designed and implemented comprehensive training programs for end-users, enhancing software adoption and user proficiency across departments.
Actively built customer relationships, serving as a trusted advisor at all stakeholder levels to ensure alignment on project goals and expectations.
Managed end-to-end project lifecycles, coordinating with cross-functional teams to deliver effective solutions aligned with business objectives.
Fostered strong customer relationships, ensuring alignment on project goals and enhancing overall client satisfaction. Streamlined project lifecycles, coordinating with cross-functional teams to deliver timely solutions that met business objectives.
Identified process inefficiencies through stakeholder interviews, implementing targeted solutions that improved operational effectiveness.
Streamlined trade clearance processes, enhancing efficiency and ensuring timely execution, leading to improved client satisfaction.
Analyzed customer account issues, providing effective solutions that reduced resolution times and strengthened advisor-client relationships.
Supported Financial Advisors on compliance with SEC regulations, Trusts & Estates, Custodial, Account transfers, Mutual Funds and all financial securities fostering a culture of adherence and minimizing risk in account management. Coordinated with cross-functional teams to resolve complex account issues, resulting in noticeable gains in operational effectiveness.
Provided continuous support to team members, fostering a positive environment that encouraged knowledge sharing and professional growth.
SKILLS
Project Management (Expert), Business Analysis (Expert), Software Implementation (Expert), SDLC (Skillful), Microsoft Office (Experienced), Excel (Experienced), Customer Service (Expert), Sales (Experienced), Technical Analysis (Expert), Supply Chain (Expert), E-Commerce (Experienced).
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