Quality Control Assurance

Lameka Harris

+1-945-***-**** ************@*****.*** Dallas, TX 75230

SUMMARY

Talented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.

SKILLS

• Quality Assurance ECash

Handling

• Quality Inspection

• Quality Control

• Customer Service Skills

• Management

• Assistant Manager

Experience

• Sales

• Order Entry

• Packaging *scanner

EXPERIENCE

Scanner, American Flood Research

April 2023- June 2024

● Assisted in scanning hard copy documents into the company’s digital filing system.

● Responsible for maintaining digital files and assisting personnel with getting access to the files they needed.

● Was part of a large project to transfer thousands of project documents into digital format.

Altitude Trampoline Jump Park

October 2022-February 2023

● Answering inbound telephone calls in a skills-based environment where transactions range from membership inquiries, events and jump reservations.

● Sales: Service existing guests, identify new potential guests, obtain memberships, and establish new memberships and call on existing or potential guests.

● Problem Solving: Resolve guest complaints by investigating concerns; develop solution by listening to guest.

● Responding to guest e-mail inquiries, using methods and verbiage defined by management

● Always leading the call without failing to listen to the voice of the guest

● Ensuring that guest requests for reservations and other services are met and confirmed; within the guidelines established by management

● Presenting, at all times, a positive view of Altitude when interacting with guests

● Understand and enforce safe work practices in a fair and consistent fashion

● Perform other duties as requested by management

Quality Control Inspector, UPS, Dallas,TX

May 2019-August 2022

• In charge of making sure the mail is sorted into its correct area

• Made sure tags are on the line that way the mail can go to it's designated City/State

• Made placards for the boxes that the mail off the line go in so they can be placed on the correct truck.

• Assessed materials, parts and products for conformance with quality control requirements and production specifications.

• Inspected and repaired products to meet project expectations. Manager Assistant, Family Dollar,

December 2017-May 2019

Richwood, LA

• Confer with customers by telephone or in person to provide information about products and services

• Check to ensure that appropriate changes were made to resolve customers' problems

• Determine charges for services requested, collect deposits or payments

• Check in vendor, checked in truck and restock merchandise

• Watched over employee and did the daily tasks provided. Customer Services Rep, Teleperformance,

March 2015-December 2017

Shreveport, Monroe, LA

• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

• Refer unresolved customer grievances to designated departments for further investigation

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Check to ensure that appropriate changes were made to resolve customers' problems

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

Direct Services Worker, Regional PCA Services NE,

January 2013-March 2015

Monroe, LA

• Help client with daily tasks, take client to shop and doctor appointments

• Accomplishments

• Learned how to really care for another person.

• Maintained clean and well-organized environment for client happiness and safety.

EDUCATION AND TRAINING

GED

Votech, Shreveport LA January 2010

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