Production Supervisor Team

SUMAILA, MUHAMMED ADEIZA JOHNSON

No. *, Barr. Ibrahim Street, Opposite Istanbul Quarry,

By Dutse-Bwari Expressway, FCT-Abuja, Nigeria, 901101. Phone: +234-812-185-1047 Skype: live:e33de7fee062c8ac Linkedin: https://www.linkedin.com/in/muhammed-adeiza-johnson-sumaila-50b7b9265 Email: ************@*****.***, **************@*****.*** Professional Summary

Results-driven leader with over 16 years of experience driving business growth, leading cross-functional teams, and delivering exceptional customer experiences across multiple industries. Proven track record of success in Strategic planning, business development, and operations management, data-driven insights, process improvements, and strategic project planning, actionable insights, business intelligence, and data- driven decision-making, customer service, team leadership, and operational efficiency. Adept at leveraging data analysis, business acumen, and leadership expertise to drive business outcomes, improve operational efficiency, and enhance customer experiences. Seeking a challenging role that utilizes my multifaceted experience to drive business success. Core Competencies

Strategic Stakeholder Management

Project Management (Agile/Scrum)

Business Analysis & Requirements Gathering

Data Analysis & Visualization (Power BI, SQL)

Advanced MS Office 365 Suite & Google Workspace

Financial Analysis & Budgeting

Risk Assessment & Mitigation

Team Leadership & Development

Reporting & Dashboard Design

Cybersecurity Awareness

Quality Assurance & Compliance

Professional Experience

General Manager

JOGG Associates Limited, Abuja, Nigeria

September 2023 – Till Date

Spearheaded strategic growth initiatives across multiple business units, including Civil Engineering Services, IT, Consultancy, Marketing, Procurement, and General Contract.

Successfully managed a diverse team of over 200 professionals, fostering a culture of innovation, collaboration, and excellence, resulting in 25% increase in revenue growth, 30% improvement in project delivery timelines, and 20% reduction in operational costs.

Developed and implemented business strategies, driving expansion into new markets and increasing market share by 20%.

Built and maintained key relationships with clients, partners, and stakeholders, securing high-profile contracts and collaborations worth

$5 million.

Championed digital transformation initiatives, introducing cutting-edge technologies and data-driven decision-making tools, enhancing operational efficiency and driving business growth.

Successfully managed a portfolio of many projects, delivering 100% of projects on time, 100% within budget, and achieving 95% customer satisfaction rate.

Developed and implemented a procurement strategy, resulting in 25% cost savings and 20% improvement in supplier performance.

Improved employee engagement and retention by 30%, through the implementation of training and development programs. Business Analyst & Project Manager

M & D Holdings Limited, Abuja, Nigeria

June 2013 – August 2023

Spearheaded business analysis and project management initiatives across multiple business units, including Civil Engineering Services, IT, Consultancy, Procurement, and General Contract.

Successfully managed over 600 high-profile projects, delivering 100% of projects on time, 100% within budget, and achieving 100% customer satisfaction rate.

Conducted business requirements gathering, analysis, and documentation, identifying process improvements and opportunities for cost savings, resulting in 25% reduction in operational expenses.

Collaborated with cross-functional teams to develop and implement process enhancements, driving efficiency gains and improving project delivery timelines by 20%.

Developed and maintained comprehensive project plans, resource allocation plans, and risk management plans, ensuring seamless project execution and stakeholder management.

Analyzed project performance metrics, identifying areas for improvement and implementing corrective actions, resulting in 30% increase in project success rate.

Improved project delivery timelines by 30% through process enhancements and resource optimization.

Achieved 25% cost savings through procurement process improvements and contract renegotiations.

Increased customer satisfaction ratings by 20% through effective stakeholder management and communication.

Developed and implemented a project management framework, resulting in a 40% increase in project success rate. Data Analyst Manager

Nigeria Police Cooperative Society, Lagos, Nigeria April 2012 – June 2013

Led a team of data analysts in developing and implementing data-driven solutions to support business growth, risk management, and regulatory compliance.

Successfully managed and analyzed large datasets to identify trends, opportunities, and risks, providing actionable insights that drove business decisions and resulted in 25% increase in sales revenue through targeted marketing campaigns, 30% reduction in credit risk through enhanced risk modeling and scoring, & 20% improvement in operational efficiency through process optimization.

Developed and maintained complex data models, dashboards, and reports using tools such as Excel, SQL, and Power BI, ensuring data quality, integrity, and security.

Collaborated with cross-functional teams, including business stakeholders, IT, and risk management, to design and implement data governance policies, procedures, and standards.

Mentored and trained team members in data analysis, visualization, and storytelling, improving team performance and productivity by 40%.

Developed a predictive model that improved forecast accuracy by 30%, enabling the company to make more informed investment decisions.

Designed and implemented a data warehousing solution that reduced data retrieval time by 50% and improved data quality by 25%.

Created a dashboard that provided real-time insights into customer behavior, resulting in a 15% increase in customer retention. Front Desk Manager

Bolton Hotel Limited, Akure, Nigeria

October 2006 – February 2011

Spearheaded front desk operations, ensuring seamless guest experiences and driving customer satisfaction ratings to 96%.

Successfully managed a team of over 100 front desk agents, providing guidance, training, and coaching to enhance their skills and performance.

Implemented process improvements, resulting in 20% reduction in check-in time, 35% increase in room sales, and 50% improvement in customer feedback.

Collaborated with cross-functional teams, including housekeeping, maintenance, and food and beverage, to ensure cohesive and efficient hotel operations.

Analyzed guest feedback and implemented corrective actions, resulting in 50% increase in guest loyalty and repeat business.

Developed and maintained comprehensive knowledge of hotel services, amenities, and local attractions, providing exceptional guidance and recommendations to guests.

Improved front desk efficiency by implementing a new check-in process, resulting in a 25% reduction in wait times.

Increased room sales by 15% through effective upselling and cross-selling techniques.

Achieved a 100% guest satisfaction rating through proactive issue resolution and personalized service.

Reduced front desk errors by 30% through comprehensive training and quality control measures. Education

Post Graduate Diploma in Financial Management — National Open University of Nigeria (2016)

Higher National Diploma in Business Administration — Kogi State Polytechnic (2010)

National Diploma in Business Studies — Kogi State Polytechnic (2006)

Diploma in Data Processing – Stremco Computer Institute (2003) Certifications & Training

Proficiency Certificate in Management — Nigeria Institute of Management {Chartered} (2012)

Google Ads Measurement Certification (2023)

Google Analytics Certification (2024)

Executive Diploma in Cybersecurity — La Plage Meta Verse (2023)

Project Management Certification — La Plage Meta Verse (2023)

Certificate of Achievement in Data Review & Communication — WHO (2023) Professional Membership

Member of Nigeria Institute of Management {Chartered} Technical Skills

Advanced MS Office 365 Suite (Excel, Word, PowerPoint, Access, Outlook, Project)

Power BI for Data Visualization

SQL Server & Talend Data Integration

Agile Project Management Tools

Google Suite & Cybersecurity Awareness

QuickBooks

References

Available upon request.

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