Customer Service Guest Experience
Resume:
**/**/**** - **/**/2023
**/**/**** - **/**/2020
AMEER JAMADAR
New Monzon Curtorim south Goa India
**************@*****.***
***********@*****.***
Objective
Dedicated professional with a passion for contributing to team success and making a meaningful impact. Strong work ethic and proven track record of exceeding expectations. Committed to continuous learning and professional development for achieving excellence in all endeavors. Aiming to leverage these qualities to drive results and add value in a dynamic work environment.
Experience
Carnival cruise lines
Galley Attendent
Beleza by the beach Resort and Hotel
Bartender
Prepare alcohol or non-alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve snacks and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails
Plan and present bar menu
Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies
Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations
Delta pleasure cruise company Pvt Ltd (Deltin Hotels and casino) Waiter / Barman
Greet and escort customers to their tables
Present menu and provide detailed information when asked Prepare tables by setting up linens, silverware and glasses Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Check dishes and kitchenware for cleanliness and presentation and report any problems Provide excellent customer service to guests.
Goa villagio By crystal Hospitality
Assistant Waiter
26/04/2019 - 31/10/2019
26/03/2018 - 26/08/2018
2018
2017
2015
Goa villagio By crystal Hospitality
Job Training
Royal orchid beach Resort and Spa
Industrial training
Education
Gesto Culinary and Hospitality Academy Goa
Diploma in food and beverage service
Cuncolim United higher secondary school
HSSC (12th std)
St.Xaviers Institute Higher Secondary School
SSC (10th std)
Skills
Excellent knowledge of in mixing, garnishing and serving drinks Computer literacy
Positive attitude and excellent communication skills Ability to keep the bar organized, stocked and clean Problem Solving
Relevant training certificate
Customer service skills
Languages
English
Hindi
Personal Details
Date of Birth : 29/11/1997
Marital Status : Single
Nationality : Indian
Religion : Muslim
Gender : Male
Place : Goa India
STCW Courses
• Personal Survival Techniques
• Fire Fighting and Fire Prevention
• Elementary First Aid
• Personal Safety and Social Responsibility
• Proficiency in Security Awareness
• Passenger Ship Familarisation
• Crowd & Crisis Management
Passport And Visa Details
Passport
Passport no:- V1043313
Date of issue:- 26/08/2021
Date of Expiry:- 25/08/2031
VISA
Holding valid :- C1/D Visa
Date of issue:- 06/02/2023
Date of expiry:- 02/02/2028
CDC
CDC No :- KOL 134430
Date of issue:- 05/12/2022
Date of expiry:- 04/12/2032
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