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Real Estate Customer Service

Location:
Baltimore, MD
Posted:
August 17, 2025

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Resume:

To Whom It May Concern,

My name is Sally Kirchoff. I am writing to express my interest in a Transaction Coordinator position, either full-time or part-time. With 18 years of experience as a Realtor with Keller Williams and similar backgrounds, I am confident that I would be an excellent fit for your team. Throughout my career, I have managed my own files from start to finish, ensuring accuracy, meeting deadlines, and prioritizing tasks efficiently. My past roles have also involved office management and secretary to the Vice President of PCS Homes. I have an extensive background collaborating with attorneys, title companies as a settlement officer, which included processing post closings and hand delivering documents to the court houses for recordation’s. Key qualifications:

• Proven ability to manage transaction timelines and meet deadlines.

• Ability in using CRM software as with Command, Top Producer, New Home Builders Homes Pro, Dotloop, Outlook, Microsoft Office and Salesforce.

• Strong critical thinking skills to address challenges proactively and efficiently.

• A keen adaptation in having the full picture of all stages and aspects that are involved in real estate transactions.

• The ability to use active listening, understanding, joyous upbeat personality, while also being empathetic where necessary.

Given my extensive experience, I am confident that I would be an asset to any company. Should you have any questions, please do not hesitate to contact me at the information provided below. Thank you for considering my application.

Sincerely,

Sally Kirchoff

2 attachments

2

Transaction Coordinator

Sally Kirchoff

She is known for her professionalism, client-focused approach, and efficiency. This realtor has a solid foundation in both business and real estate, with eighteen years of experience as an agent and settlement coordinator, using strong skills in market analysis, negotiations, and communication.

Dover, De 19901

302-***-****

**************@*****.***

EXPERIENCE

Sales Associate since 2007

Keller Williams Select Realtors

Seasoned, professional, dedicated full-time services to those looking to sell or buy a home. The weight of taking this position to serve the public is not one taken lightly. For years, she has helped buyers, particularly first-time homebuyers, through the buying process. Use of CRM’s, particularly Command, BrightMLS, Top Producer, Microsoft Office, Dotloop, Salesforce and more. New Home Builder

Closing Attorney

PCS Homes, LLC

This job required managing office operations, overseeing the home sale settlement process, supporting the Vice President as a secretary, and coordinating with various parties (lenders, title companies, agents, subcontractors) to ensure smooth building phase releases and successful transactions. This role demanded strong organizational and communication skills, alongside a deep understanding of real estate procedures.

Clear Title

Processed settlement statements, compiled pertinent information for mortgage companies, such as surveys, searching for open mortgages, bad debt, deeds, scheduled closings, prepare and review closing and post-closing documents, overnight payoffs to mortgage companies, answered any questions or concerns from buyers, sellers, mortgage companies, attorneys, as needed. Used title software such as the Alta Registry Management System

(RMS)

3

Transaction Coordinator

Sally Kirchoff

Skills

• Microsoft Office

• Dotloop

• Command CRM

• Top Producer CRM

• Oral and Written

Communications

• Active Listening

• Empathy

• Cheerful Disposition

Education

General Education

Business and Travel

One Year Program

Activities

Known for professionalism, client-focused approach, and efficiency, using strong skills in market analysis, negotiations, and communication. Outside of work

with donating to Red Day and Christmas in April

activities; enjoys a variety of activities, including biking, photography, and traveling.

Severna Park Sr. High

Severna Park, MD

Diploma

Fleet Business School

Annapolis, MD

Diploma

• Designation/Certifications

• Seniors Real Estate Professional (SRES)

• National Association of Realtors (NAR)

• Sussex County Association of Realtors (SCAOR)

• Delaware Association of Realtors (DEL)



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