Customer Service Admin Assistant
Resume:
Younus khan
Phone: 015********
Email: ***********@*****.***
Whats app:016********
LinkedIn: www.linkedin.com/in/younus-khan-66aa81b2/ Location: MugdaTempustand, Dhaka
Professional Summary
Results-driven accounting professional with 5+ years of experience in payroll, finance, and customer service. Proficient in Capium, Zoho Books, and ERP systems, with expertise in PAYE, pension management, CIS reporting, and statutory compliance. Skilled in handling accounts, audits, and financial records. Strong communicator with a background in client support, sales, and upselling. Committed to accuracy, continuous improvement, and delivering efficient financial and administrative solutions. Core Competencies
● Financial Knowledge
● Petty Cash Maintain
● Software Proficiency
● Pension Scheme Administration
● UK Payroll Compliance
● Payroll Processing
● Sales and Customer Service
● Design and Creativity
● Language Proficiency
● Tips and Wage Calculation
● Invoicing and Company & Employee Setup
● Statutory Reporting & Record Keeping
● Communication Skills
Professional Experience
Current
Assistant Payroll Executive (Contractual)
Jan 2025 – May 2025
Rci Global Chartered Accountant
Payroll Processing: Generate accurate payslips using Capium, calculate weekly salaries, tips, and deductions, ensuring correct tax, National Insurance, and pension contributions for employees.
Pension Management: Process and upload employee pension contributions to the Nest Pension scheme, ensuring compliance with auto-enrolment regulations.
Company Registration with HMRC: Register new companies for PAYE via the Government Gateway and apply for PAYE reference numbers for tax purposes.
Statutory Payments: Calculate and process Statutory Maternity Pay (SMP) and Statutory Paternity Pay (SPP) for eligible employees, ensuring accurate payments during leave periods.
CIS and Tax Deductions: Administer the Construction Industry Scheme (CIS) for contractors, ensuring proper tax deductions and submission of CIS reports to HMRC.
System Management: Set up and manage company and customer profiles in Capium, Nest Pension, and Zoho Books, ensuring accurate data input for payroll and invoicing.
Compliance and Auditing: Support payroll audits, reconcile records, and ensure compliance with UK payroll legislation, tax codes, and pension schemes to maintain accuracy and prevent discrepancies. Previous
Assistant Accountant
March 2022 –Aug 2024
Ayesha Enterprise LTD, Dhaka
Financial reporting accuracy, improving processes, analyzing finances, ensuring compliance and preparation of work order, Audit
Entering vouchers, Developing professionally, Maintaining the general ledger, Keeping records
Managing accounts payable and receivable, maintaining general ledger, keeping records.
Proficient in software, effective communication, and continuous professional development. Call Center Representative
May 2018 - December 2021
Genex Infosys and Digicon Technologies PLC, Dhaka
First-Call Resolution, Knowledge of Products, Sales and Upselling, Support for Customers, and Customer Satisfaction
Internship
Accounts and Admin Assistant Intern.
FARGO - Safe &Nutritious Food, Dhaka
Improving processes, enhancing communication, increasing product knowledge, mastering software, effective communication, and advancing professional development. Asst. Graphics Designer for 3 months
Sign Touch,Dhaka
Design Portfolio, Consistent Branding, Software Proficiency Portfolio
:https://www.behance.net/sybes780,dribbble.com/yougrafix Sales Executive For 6 months
Uniclo& Testy Treat, Dhaka
Targets for increasing sales, Acquiring new clients, Growing revenue, Delivering sales presentations, Engaging in negotiations, Retaining existing clients EDUCATION
1. Master of Business Studies (M.B.S) - Accounting National University, Institute: Abu DharrGhifari College, Dhaka Result : 3.28 out of 4.00 Passing Year : 2022
2. Bachelor of Business Administration (B.B.A) - Accounting National University, Institute: Abu dharrGhifari College, Dhaka Result : 2.91 out of 4.00 Passing Year : 2019
3. Higher Secondary School Certificate (H.S.C) - Business Studies Dhaka Board, Institute: Quality Education College, Dhaka Result : 4.71 out of 5.00 Passing Year :2014
4. Secondary School Certificate (S.S.C) - Business Studies Dhaka Board, Institute: National Ideal College, Dhaka Result : 4.94 out of 5.00 Passing Year :2012
Development & Certifications
● Operating System: Windows 10,Seven
● Ms Office, Internet Browsing, Others Social media
● Adobe Illustrator, Adobe Photoshop
Technical Skills
● Accounting software : Capium, Zoho book
● ERP customized Software (Istore keeper, Sales Track)
● MS Office Suite (Word, Excel, PowerPoint)
● Shorthand In English & Bengali
Personal Information
Father name: Late Arish Khan
Mother name: Sultana Akhter (housewife)
Permanent Location: Cumilla, Chuddugram
Blood group: O+
Religion :Islam
Marital Status : Unmarried
LANGUAGE PROFICIENCY
Bangla : Mother Language English : Good
REFERENCES:
1. DanialHossain Khan Teacher
Campus Coching Center.
Ward No: 04, Panichatra, P/S: Madaripur,
P/O: Madaripur Dist.: Madaripur.
2. Razaul Hasan
Head of Digital Banking Department The
Premier Bank Limited
42, Kamal Atatuk Avenue, Banani, Dhaka.
Email: ******.*****@**************.***
Declaration
The information presented in this document is entirely accurate to the best of my knowledge, and by signing below, I absolve any liability associated with it.
(YounusKhan) Date
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