Human Resources Resource

*

CURRICULUM VITAE GILLIAN

KNOX

Contact No. Cell 071******* / Email: **********@*****.***

My career objective is to provide quality Human Resource & Payroll services where my experience will positively add value to both the Company and its clients (internal/external). My expertise includes Recruitment, Human Resources, IR & ER, CCMA, training and development, and administration support.

EDUCATION

SCHOOL: ST DOMINIC ACADEMY

Qualifications:

MATRIC / GRADE 12

HR Management

HR – Labour Law

HR – Performance Management

Certified Target Selection Recruiter

Memberships:

SABPP (SA Board of Practices)

Subscribe SA Labour Law

Subscribe to SA Business Tech

CERTIFICATION & NQF LEVEL BELOW:

CERTIFICATION & NQF LEVEL

CERTIFICATES: NQF LEVEL & YEAR OF COMPLETION

CERTIFICATE NQF LEVEL COMPLETED

HUMAN RESOURCES

SHL Test Administrator (Assessments) SHL 8 2005

HR For Non-Managers * 5 2020

HR Management * 5 2020

HR Performance Management * 5 2020

HR Labour Law * 5 2020

Labour Law, HR & Training (Nortje & Assoc) 3 2003

Covid-19 Certified Coordinator (Uni Academy) 2 2020 EAP Coordinator (SANCA) 4 1995

Certified Trauma Debriefer 2 2006

OHSA - Health & Safety Representative (Global Risk Assessors) 2 1997 RECRUITMENT

Certified Recruiter - Targeted Selection (Deloitte) 5 2008 BUSINESS

Business Success (KZN Business Training Centre) 4 2005 Superior Customer Service (re:engage) 2 2010

PAYROLL

Payroll: Net Pay, 3rd party & garnishee (Profile Integrate Software) 4 2012 Payroll: Tax Year End (Psiber) 4 2013

Payroll: Tax & Legislative Update (Psiber) 4 2012

* Legislation changes

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COMPUTER LITERACY

SOFTWARE COMPETENCY

MS Office Suite (Excel, Word, PowerPoint) Excellent Peopltrax (Super User) – HR Software Excellent

Unique Payroll Excellent

Oracle Payroll Excellent

Buildsmart Payroll Excellent

Peoplesoft HR & Payroll Software Excellent

Psiberpay & Psiberlite Payroll Excellent

Accsys – Payroll & HR Excellent

Sage VIP Premier Payroll Excellent

SAP HR & SAP HCM – Payroll & HR Excellent

SharePoint (Payroll & HR) Excellent

Recruitment – Pnet Executive

search/recruitment

platforms/engines

Excellent

PROFILE EFT BANKING

PLATFORM (Payroll)

Excellent

FIRHST EFT BANKING

PLATFORM (Payroll)

Excellent

SKILLS

Customer

Service

Tenacity Organisation &

Planning

Time

Management

Adaptability Independent

worker (self

-manage)

and team

player

Service &

Support

Listening Skills Problem

Solving

Relationship

Building

Motivating Dedicated

Sympathetic &

Empathetic

Prioritisation Performance

Management

Attention to

Detail

Communicating

Efficiently

Agile

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CAREER HISTORY

DATE: AUGUST 2022 – CURRENT

COMPANY: WSM GROUP (PTY) LTD

POSITION: HUMAN RESOURCES & PAYROLL MANAGER

HUMAN RESOURCES

HR Policies (creation and implementation) ensuring compliance with BCEA and SA Labour Law

Creation of job descriptions and KPI’s

Induction for all new engagements on HR & Payroll Policies and procedures

Assist and guide with performance reviews.

Assist and guide Performance Management

Creation of division/dept Organograms,

Internal transfer letters between departments/divisions

Increase letters, discussions held between myself and the CEO regarding increases.

Monitoring of all leave types and provide guidance, monitoring leave balances and processing into payroll.

Completion (manually) and electronic submission of Annual EEA2 and EEA4 forms (Employment Equity) in the capacity of Employment Equity Manager which has been audited by company CEO / Finance Manager prior to submission.

Completion and submission of WSP/ATR annual reports

Collation of employee statistics for BBEEE compliance for Labour Broker INDUSTRIAL RELATIONS AND EMPLOYEE RELATIONS

Industrial Relations, Employee Relations, ensuring fair process is maintained as per Disciplinary Code of South Africa

Prepared and created disciplinary processes and notices to attend disciplinary discussion / hearings – presented by HR when I am not requested to Chair a disciplinary hearing, as Chairperson must remain impartial. Notice to attend a disciplinary discussion / hearing we suspend employee with pay until disciplinary hearing date (3-5 working days)

Minimum 48 hours notice is provided to applicant.

Upon outcome of disciplinary hearing, outcome letter of disciplinary discussion / hearing presented to applicant i.e., verbal warning, written warning, final written warning, dismissal letter.

CCMA Con-Arb and Arbitration company representation

Creation / collation of CCMA evidence pack (indexed) case file and presentation to Commissioner and applicant at CCMA resulting in positive cases being won as well as negotiating settlement to avoid going into Arbitration, inclusion of company attorneys when necessary. RECRUITMENT

Full cycle of recruitment from beginning to end process.

Advertising via company media of vacancies

Advertise via recruitment agency.

SLA Agreements with agency negotiation of rates to ensure the best practice and benefit is applied for the company and agency.

Scheduling of and participation in interviews, ensuring fair process has been conducted.

Employee references conducted and documented with client application documentation.

Creation of and submission of contract letters of employment and onboarding packs to successful applicants

Regret letters for applicants who have not been successful.

Creation of and updating recruitment tracker

Onboarding of new engagements, ensuring a seamless transition

Generation of contract letters of employment, including: o On-boarding pack (with request to complete and include ID, copies of certificates / qualifications, proof of residency, Bank confirmation letter, SARS tax reference number confirmation letter o Probationary Period Policy

o NDA (Non-Disclosure Agreement Policy)

o Job descriptions and KPI’s

o Creation of welcome letters into the business and introduction to relevant key personnel/stakeholders 5

PAYROLL

Wages & Salaries

Payroll consolidation report includes, but not limited to for both salaries and wages (wages paid monthly): o Wages - Creation of monthly wages timesheets and submission to relevant project sites (advising cut-off date and submission to payroll date)

o Upon receipt of monthly wages timesheet on submission date, audit check timesheets, collation of all timesheets into one and upload directly into payroll, via clockcard facility in payroll ensuring error free payroll.

Salaries and Wages payroll

o New Engagements

Capturing of all new engagements into both salaries and wages payroll (Importation of relevant onboarding documents into payroll and copies are saved onto pc relevant folders)

Uploading of banking details, SARS Tax reference number, residential address and contact details.

Capturing basic pay, allowances, deductions in particular statutory deductions of UIF, SDL and PAYE

Run dummy payslip to ensure that net pay offered in contract letter of employment is accurate. o Data Capture

Importation of wages timesheets

Capturing of ad-hoc personal loans (ensuring acknowledgement of debt has been received and signed)

Capturing travel allowances

Capturing cell phone allowances

Capturing of ALL leave categories

o Terminations

Processing of terminations in the current month, ensuring relevant statutory termination notice has been provided.

Payout annual leave balance due to employee

Recover any outstanding personal loans.

Recover company equipment, e.g., laptops, cell phones or SIM cards, access cards.

Ensure exit interview has been conducted (optional employee choice) o Monthly consolidated payroll reports (both salaries and wages)

Consolidated report includes:

Payroll Costing report – Normal pay, 1.5 and 2.0 overtime, leave payout, cell phone and travel allowances, personal loans, creating TCTC (Total cost to company) Company contributions i.e., bonus and leave provision amounts, Total Salary, Net Pay, and variances.

YTD 12-month period Net pay (pivot and graph included)

MTD Net pay (pivot and graph included)

MTD TCTC (salaries) (pivot and graph included)

EFT File for process by finance team (excel) can be done directly from payroll via EFT disc.

Clockcard import (wages)

Timesheet consolidated (wages)

Validation clockcard import vs consolidated timesheet (wages)

Monthly Leave report

New Engagements

Terminations

UIF Declaration report for submission via EMP201 for payment

EMP201 (monthly) and EMP501 (annual) validate balances with payroll and submit to finance for processing of payment.

GL Post report

Roll over into following payroll month.

Creation of IRP5 and IT3e disc once error free, for submission to finance for submission to SARS

Once IRP5’s and IT3e’s are validated and file returned to me, I submit IRP5’s for employees, including those who are auto-assessed, non-provisional taxpayers and terminated employees. Reason for Leaving: Construction environment is volatile, and salaries are not being processed monthly, I am seeking stability and the opportunity to share my knowledge and experience with another company and provide value add. Availability: Immediately / 1 week’s notice period due to the instability of the current employer. Remuneration: Negotiable 6

DATE: 23 OCTOBER 2022 – 31 JULY 2022 (Contract)

COMPANY: Contraserv

POSITION: Assistant to Director of Company & Payroll Administrator/Consultant Responsibilities include but not limited to, being Assistant to Director. Dedicated Payroll Administrator/Consultant to various Companies in ensuring that data is processed timeously to ensure we receive an error free payroll for clients. Assist with payroll month end and reconciliation and submission of monthly payroll reports. Payments processed on Fihrst & Profile platforms which include ad-hoc manual payments, wage payroll payments, monthly payroll payments and 3rd party payments and submission to Clients’ Finance Executive for authorisation. Implementation of Human Resources policies, training, and guidance. Distribution of payslip via Employee self-service. Reason for Leaving: Growth and be able to provide value add. DATE: 1 JAN 2012 – CURRENTLY ON HOLD

COMPANY: PEOPLE HR & PAYROLL SOLUTIONS (Own company) POSITION: HR & PAYROLL CONSULTANT/OFFICER/ASSISTANT/GENERALIST Responsibilities are to provide all Human Resources and payroll support and guidance with the following services but not limited to: - Recruitment for SMME’s (beginning to end process = Create and management of recruitment tracking dashboard, to manage progress including weekly/bi-weekly feedback to ensure smooth flow of recruitment process is conducted and address any obstacles which may occur in the process and resolve.

Advertising, collating of CV’s and short listing of applicants for interviews. Schedule and conduct interviews with Management, short listing of candidates, prepare and request for ITC Checks, Assessments if required for relevant vacancy. Preparation of letter of appointment, advising of company benefits (retirement fund, medical aid, group life, funeral fund if applicable), presentation of letter of appointment and dummy payslip. Schedule of induction and at times presenting induction. Welcome and introduction of new candidate into business or BU. Recruitment for Domestic workers in private households = Registration of Domestic Worker onto UIF. (I am a Certified UIF – U-filing Practitioner) Reg No. available on request. Preparation of letter of appointment, guidance between Domestic worker and employer regarding benefits with Dept of Labour upon registering Domestic worker. Payroll for SME’s and Domestic Workers = collation of Company documentation to upload onto payroll. Collation of Employee documentation to onboard into payroll. Capturing of all leave categories, earnings (bonuses, increases, leave encashment, overtime etc.) and deductions (UIF, PAYE, personal loans, garnishee orders etc.), preparation of monthly reports, SARS, UIF, SDL and submission of same, preparation of and reconciliation of Leave, UIF, loans, PAYE, manage payroll discrepancies if any and resolve. EFT payments to third parties. Payroll reconciliation. Terminations, UIF documentation, Certificate of Service. Ensure payroll is error free. Services provided:

Human Resources

Human Resources Management

Performance Management

Employment Equity submission WSP

& ATR & EE submissions

CCMA Representation

Human Resources = HR Policy guidance and preparation of policy documentation and presentation of same. Letters of appointment, Onboarding, learning and development (providing guidance and assist with managing process relating to Performance Management, Talent Management, Succession Planning, Policy updates), disciplinary discussions and Hearing consultations, assist with presentations for CCMA cases. Attended CCMA up to Arbitration. Education and aid about Employee Benefits, i.e., medical aid, retirement fund, group life, funeral fund. Employee wellbeing. Ill-health. Terminations i.e., resignations, contract end, dismissals, retrenchments, retirements, ill- 7

health/disability. UIF documentation, Certificate of Service, IRP5 forms. Assist with Annual WSP (Skills Plan) and ATR (Training) reports and submissions.

REASON FOR LEAVING: My daughter is running my business, and I remain in a supportive role to her. NEDBANK LTD

YEARS SERVICE: 2002 – 2019

DATE: APRIL 2018 – DEC 2019COMPANY:

NEDBANK

POSITIONS: HR ADMINISTRATOR – HR CONSULTANT – HR GENERALIST – HR BUSINESS PARTNER I was approached by Nedbank Head Office in Sandton, JHB. Duties included in the role of that of an HRBP (HR Business Partner) were that of HR Admin, payroll admin, training & development of employees in Performance Management, Talent Management, Succession Planning, HR Policy update and awareness, recruitment from beginning to end. Presentation of monthly reports and preparation of same to Manco meetings

(x 3 HR, Recruitment, L&D (learning and development) subdivisions) which included Vacancies, appointments, headcount, EE stats, Disciplinary Issues, Ill-health/Disability, leave, training, terminations, HR reminders i.e. Performance Management, Talent Management, Succession Planning etc. Preparation and attending CCMA cases up to arbitration. Educating new employees with regards to benefits i.e., medical aid, group life, funeral fund, retirement fund.

HR Administrative position, was a combination of HR Administrator/Officer/Assistant to relevant BU’s and HR team members/s. In which I assisted in creating and managing the Recruitment dashboard for ESS & Property business units, which also included my being actively involved with advertising vacancy, shortlisting of potential candidates CV’s, participating in interviews for all levels of vacancies, ensuring fair process, submission of assessment requests and providing feedback, submission of ITC checks, dummy payslip and letter of appointment to successful applicant, onboarding into payroll, welcome letters, ensuring induction takes place and that management ensure parking, access cards, laptops etc. are activated accordingly. Managed ill-health/disability program for my BU (business unit) and monitoring of same. Assisting with and conduction Disciplinary consultations, CCMA preparation and representation. Terminations of all categories, ill-health, partial or permanent, retrenchments, retirements, dismissal, end of contracts, temporary workers, resignations. REASON FOR LEAVING: RELOCATED BACK TO DURBAN.

DATE: MAY 2014 – SEPTEMBER 2017 (3.5 years) “contract” COMPANY: NEDANK (RETAIL HR & REGIONAL OFFICE)

POSITIONS: HR CONSULTANT / HR OFFICER / GENERALIST (CONTRACT POSITIONS)

(May 2015 – Sep 2017): Retail HR KZN – Branch Network (HR Consultant & HRBP) Worked in Nedbank Retail Division (Branch Network KZN) (replacement HRM’s x 2 whilst on maternity leave (Back-to-back). Job functionality included but not limited to:

Human Resources – Administration, overseeing and managing Northern KZN and Zululand areas, establishing relationships with Area Managers, Branch Managers, and staff.

Working closely with Management and team members in ensuring vacancy report and headcounts were brought down to a minimum – tracking of same on a weekly basis & monthly

Assisted with Performance Management, capturing data Assisted with Increases and bonuses, capturing and within budget. SAP HRM queries, payroll and HR related for both Retail & BB (Business Banking Div.) for Regional HRM and Assist with IR/ER related issues/concerns/CCMA preparation and provide guidance ESS-GBS calls Compilation of letter of appointment, contract, permanent, transfers, terminations.

Vacancy advertising (via talent@work), P-Net tracking etc. Provide guidance with Performance & Talent Grid ratings and Compensation Preparation of CCMA documentation for representation at CCMA Preparation and consultation of Ill- health/Disability requests.

(May 2014 – Feb 2015): HR Regional Office KZN MIS Analyst (HR), creating and generating statistical data reports on a daily, weekly, and 8

monthly basis an importing into both Excel. Creating formulae for relevant reports to be provided to Regional GM for Exco Meetings preparation of PowerPoint presentation pack.

DATE: AUG 2002 – JULY 2012 COMPANY:

NEDBANK “PERMANENT”

POSITION: PAYROLL CONSULTANT - EMPLOYEE BENEFIT CONSULTANT – HR CONSULTANT &REGIONAL CO-ORDINATOR 2009 – 2012 – EMPLOYEE BENEFIT CONSULTANT (EMPLOYEE SERVICES – DIVISION OF NEDBANK) Appointed as Employee Benefit Consultant which included: - Continuous training and testing of Employee Benefits, namely medical aid, retirement funds, group life, funeral funds, and options available for employees and advising and helping with same to employees. Administering updates and training to staff within my area (approx. 1200) Training and upskilling of any amendments and updates of employee benefits and HR policies and ensuring all staff are made aware of the same.

Onboarding of new employees into payroll (Peoplesoft) Earning and deductions uploaded via ESS on behalf of staff Leave recons. Maternity leave capture, UIF documentation submitted to EE timeously Updating of personal changes into payroll via ESS staff request Assistance with mileage claims Assistance and capturing of car allowances Uploading. Bulk bonus and increases captured / imported in payroll Assist with Medical aid audit reports. Disability / ill-health claims

Terminations

UIF, certificate of service, IRP5s

Participated in OHSA committee and submission of IOD Claims participated in Awards and Recognition

2007 – 2009: HR CONSULTANT (OLD MUTUAL SUB-DIVISION OF NEDBANK) ON PROJECT CALLEDPROJECT SPICE POSITION: HR CONSULTANT & PAYROLL CONSULTANT

This was a new business development Project in which Nedbank was creating a New Division which at the time was created and in opposition to “OUTsurance.”

Responsibilities included: -

Payroll on Oracle

Leveraging off Nedbank & Old Mutual HR Policies

Interviewing of specialist personnel – talent acquisition & talent management Presentation of Induction

Welcome packs.

Administration including, purchasing of stationery, office equipment – relief reception Management of EE stat and generation of EE reports. Management of a processing of payroll (Oracle) and submission to Old Mutual HR guidance, maintaining and creation of HR policies Staff Surveys

Knowledge of LRA, BCEA, SDL and EE Act Arranging

permits for Foreign Nationals

Employee Benefits and payroll consultation with new appointees Termination Consultations - UIF documentation and Certificate of Service Management of all Leave Categories and reporting thereon.

Training and updating staff of new and changes to HR Policies Assisted in Performance Management OHSA &

submission of IOD Claims Awards & recognition.

Reason for Leaving: WAS CALLED TO AN END BY OLD MUTUAL PLC BOARD IN LONDON APRIL 2009 DUE TOECONOMIC CLIMATE AND I RETURNED TO HR NEDBANK

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2006 – 2007: NEDBANK

POSITION: REGIONAL CO-ORDINATOR EMPLOYEE WELL-BEING AND LETSEMA LEARNERSHIP & HIVAIDS PROJECT (NEDBANK REGIONAL OFFICE KZN)

Letsema Learnership

Managed and guided Lestemsa Learnership, ensuring their studies and projects were submitted timeously to BANKSETA. (20 students) Weekly to monthly division progress reports with Learners and management Yearend presentation on behalf of Nedbank Certification to all students that passed Learnership. Out of the 20 students who all passed, 18 were placed permanently within Nedbank of which some remain and have progressed accordingly. Awards & Recognition

Regional Co-Ordinator Employee Wellbeing

We underwent a large retrenchment campaign in which 600 staff were retrenched, I managed the retrenchees within KZN region and assisted with placing into other business units where possible, coordinated transfer, terminations. Co-ordinated additional training for employees affected by retrenchment in that we upskilled staff in Excel, MS Office programs, entrepreneurship courses to assist them in other working fields outside of Nedbank. Ensured that Retrenchment process was carried out according to compliance, leave pay, retrenchment packages, medical aid benefits etc. were taken into consideration. Certificate of Service, UIF documentation, IRP5’s was presented timeously.

Regional Co-Ordinator – HIV AIDS Project

I was responsible for bringing HIV AID awareness to staff within KZN region. Bringing on-board HIR AID initiatives e.g., Inanda HIV AIDS Centre, presenting donations to various charities and organizations, Campaign, winter-warm campaign for homes not only HIV AIDS related, for children’s orphanages, old age homes etc.

2004 – 2005: NEDBANK

POSITION: HR & PAYROLL CONSULTANT (Consumer Credit – Division of Nedbank) Carried out all HR Consultant roles including but not limited to Interviewing Letters of appointment Induction. and presentation

Performance Management of employees Payroll capture and submission to head office Managing Out of Africa payroll (I.e., Namibia & Swaziland) Assist with EE Stats (WSP & ATR) and monitoring of same Vacancy and headcount tracker.

Supervising of Assessments as Assessment Administrator Leave recons. Uniform distribution and ordering of new stock and maintaining the same Stationery orders for team. Policy updates and ensuring staff made aware of updates/changesets & IOD submissions. WSP / ATR & EE stat reports and submission Awards and recognition 2002 – 2004

NEDBANK

POSITION: PAYROLL CONSULTANT & 2IC

Capturing of all engagements, transfer, termination of employees’ Earnings including overtime, leave payout, bonuses, increases. Deductions statutory UIF, PAYE, personal loans, garnishees, employee benefits, i.e., medical aid, retirement funds, group life and funeral fund

Balancing of payroll ensuring it error free before final run Assisting with statutory return reports and submission (as 2IC) Providing monthly reports of leave, (leave recon) UIF, PAYE, SDLIRP5 submissions. Assist in training new employees on payroll (Unique) 1

PRIOR TO 2002

I worked at NBS Bank which merged with Nedbank in 2002. I took a 2-year gap from work and was a mom at home for 2 years. I was approached by Nedbank to return to Nedbank. I carried out the position of that of a PA (personal assistant) to a Branch Manager for 2 years, then I was approached by NBS HR Division to work in Payroll and HR which commenced my career and passion in this field. DURING CONTRACTUAL BREAKS WITH NEDBANK, I CONTINUED WORKING IN DIFFERENT SECTORSTO GAIN MORE KNOWLEDGE DATE: Oct 2017 – April 2018

COMPANY: DORMEHL PHALANE PROPERTY GROUP

POSITION: Real Estate Agent/Intern (Commission only) Developed marketing, relationship building skills in selling residential property. In this brief period, I sold 2 x houses. Responsibilities included administration on the Real Estate Agent system, advertising properties, scheduling appointments with prospective sellers and buyers, maintaining and tracking progress of selling property, advising Snr Real Estate Agent who I reported into, follow up with Attorneys managing transfer. This was Commission structure only and not sustainable.

Reason for Leaving: I was approached by Nedbank and relocated to JHB. DATE: JAN 2016 – APRIL 2016

COMPANY: PLG ACADEMY – Ballito (Private School) POSITION: Financial Bursar & HR Consultant

Responsibilities included Financial Bursar, HR consultant, front desk, and administration for Grade RR to Grade 12. Managed the age analysis report for student accounts. Set up communication channels between Parents, myself, and Head of School regarding outstanding payments. I created a payment plan. Compilation of student applications, debit orders and timeous submission of same to Head Office in JHB for authorization to enroll students. In addition, I was responsible for purchasing school stationery, food, cleaning equipment etc. (as we had a small boarding establishment). Managed petty cash/savings account for purchases. Weekly and monthly Compilation of expenses on Smart Sheets (application) for reporting purposes

Reason for Leaving: PLG Academy Ballito closed.

DATE: JAN 2014-APRIL 2014 & MARCH 2015-AUG 2015COMPANY: NIMA RECRUITMENT (COMMISSION ONLY) POSITION: Recruitment Consultant

Responsibilities included advertising of vacancies of behalf of Companies in various media. Headhunting and sourcing prospective applicants. Submission of CVs to Client. Sourcing new Clients, telephonically, scheduling of meet & greet meetings (introduction of Nima to prospective Client) and understanding of their needs and business requirements.

I contracted on two separate occasions for Nima Recruitment and learnt how to recruit from an Agency perspective which is different to that of internal recruitment in a Corporate or SME). Reason for Leaving: Commission only and Nedbank requested my return. REFERENCES – on request

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