Customer Service

SADY WARREN-VERONA

*** ********** **** **** *****, TX 76131 682-***-****

**************@******.***

OBJECTIVE

Motivated former business owner with strong experience in customer service, operations, and team leadership. Currently seeking part-time (20 hrs/week) supplemental income while on disability, with the flexibility and ambition to increase hours as able. Brings a dependable work ethic, proven problem-solving skills, and a commitment to delivering quality results in any role.

SKILLS AND ABILITIES

Business Operations & Management

Team Leadership & Supervision

Customer Service Excellence

Office Administration

Scheduling & Calendar Management

Budgeting & Financial Oversight

Invoicing & Payroll Processing

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Project Coordination

Staff Hiring & Training

Inventory Management

Conflict Resolution

Client Relations & Retention

Marketing & Social Media Management

Data Entry & Document Preparation

Problem Solving & Decision Making

Time Management & Prioritization

Professional Communication (Written & Verbal)

Adaptability & Multitasking

Confidentiality & Compliance

EXPERIENCE

Professional Wellness Coach – Fort Worth, TX April 2020 - Present

Dedicated and compassionate Wellness Coach with a strong passion for helping individuals improve their physical, emotional, and mental well-being. Skilled in creating personalized wellness plans, setting achievable goals, and providing motivation and accountability. Experienced in guiding clients through lifestyle changes involving nutrition, exercise, stress management, and self-care practices. Strong communication and interpersonal skills, with a supportive and non-judgmental approach to coaching. Committed to empowering others to live healthier, more balanced lives.

Chief Operations Officer - Fort Worth, TX May 2024 - Present

Senior executives who manage the company’s day to day operations, second in command - now a silent partner since business has taken off and hired an assistant and supervisor of operations.

Woof Gang Bakery & Grooming NRH – North Richland Hills, TX April 2016 – September 2020

Successfully owned and operated a Woof Gang Bakery franchise, overseeing all aspects of business operations including retail management, pet grooming services, inventory control, marketing, customer service, and community outreach. Built a loyal customer base and maintained high standards for pet care and boutique retail.

• Managed day-to-day operations, staff training, and scheduling

• Handled budgeting, vendor relationships, and merchandising

• Increased local brand awareness through events and social media

• Fostered a welcoming, pet-loving environment with top-tier grooming services

Business sold due to health-related reasons following multiple brain surgeries; fully recovered and seeking to bring entrepreneurial experience and strong work ethic into a new role with a flexible, supportive structure.

Examination Management Services Incorporated – Irving, Tx September 2008 – April 2016

Various Roles Held: Call Center Agent Trainer Team Lead Supervisor of Operations Director of Call Center Provider Manager Head of Recruiting Director of Operations over the division

Began as a temporary call center agent in Hewitt, TX, and was quickly recognized for performance and leadership potential.

Relocated to Fort Worth to help open a new call center, where I led training and development for incoming staff.

Promoted through multiple roles including Trainer, Team Lead, Supervisor of Operations, and ultimately Director of Call Center Operations.

Advanced to the corporate level as Provider Manager, managing national provider relations and cross-training with the Network Coordination department.

Simultaneously led recruitment efforts, hiring for all three call centers and floor staff, while improving onboarding processes and team retention.

Promoted to Head Recruiter for Nurse Practitioners, Physicians, and Corporate Health House Call Division staff.

Ultimately served as Director of Operations over EMSI’s Healthy House Call Division, managing end-to-end operations and overseeing cross-functional teams across corporate and field locations.

After reaching the highest leadership level within the company, I made a strategic exit by purchasing an existing franchise and transitioning into business ownership.

EDUCATION

Midway High School 2007

Diploma

REFERENCES

Woof Gang Partner Colleague - EMSI

Mary Hunter 817-***-**** Meagan Guarrigez 817-***-****

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