Hospitality Services High School

CURRICULUM VITAE

Personal Information

• Full Name: Irene Dastan Majura

• Date of Birth: 14

th

July,1998

• Age: 27 years

• Nationality: Tanzanian

• Phone: +255*********

• Email: ************@*****.***

Career Objective

Dedicated and Passionate hospitality expert with experience in delivering exceptional hospitality services and creating unforgettable moments for customers and guests. Skilled in managing customers and guests’ relations, memorable stays, attention to details and ability to communicate effectively with customers and guests from diverse cultures. Skilled to contribute my expertise to enhance customers satisfaction and brand reputation to uphold the highest standards of services. Education Background

• 2019-2022 — Bachelor of Commerce in Tourism and Hospitality Management, University of Dar-es-Salaam, Tanzania

• 2017-2019 — High School Education, AHMES Secondary School, Tanzania Work Experience

• Guest Experience Host, Sound of Silence Lodge-Serengeti National Park (2022 - present)

o Key responsibilities:

Address guest inquiries, requests, and concerns promptly.

Record guest feedback and suggestions.

Promote lodge-organized events like campfires and cultural evenings.

Cross departmental Liaison

Assist with check-out, billing, and ensuring guest satisfaction before departure.

• Event, Reservation and sales Intern Coordinator, Gran-Melia Hotel -Arusha (2021) o Key responsibility:

Liaise with clients to understand their event requirements, budgets, and preferences.

Prepare event proposals, contracts, and schedules

Manage room reservations for individual guests, groups, and corporate clients.

Respond promptly to reservation inquiries via phone, email, or online platforms.

Promote hotel services, packages, and facilities to potential clients Skills

Warm and professional guest interaction

Strong verbal and written communication

Organizational and activity coordination abilities

Quick problem-solving and complaint resolution

Knowledge of local wildlife, culture, and environmental rules

Teamwork and interdepartmental collaboration

Languages

• Swahili — Native

• English — Proficient

Referees

• Godlove Mlaki

Assistant Head of Department & Sales Manager

Gran Meliá Hotel, Arusha

Email: *******.*****@*****.***

Phone: +255-***-***-***

• Flora Mollel

Restaurant manager

Sound of Silence, Serengeti

Email: **************@*****.***

Phone: +255-***-***-***

• Esther Shalua

Immigration Officer

Email:********@*****.***

Tanzania Immigration, Dar-es-Salaam

Phone: +255-***-***-***

Contact this candidate