Back data engineer customer support specialist estimating job bids da

tin German

************@*****.*** linkedin.com undefined q

I enjoy hiking and exploring ne

Relationship Building

Cultivated long-term customer

relationships through prompt and

thoughtful service, contributing to a 20% increase in customer

retention.

Enthusiastic Customer Support Specialist with 7 years of

experience in different industries, providing exceptional

customer experiences. Extensive proficiency in CRM and support

ticketing systems with a solid technical background. Recognized

for leadership skills and a passion for delivering world-class

customer service.

Technical Proficiency

•

Boosted customer satisfaction by 25% by implementing new

protocols for resolving support tickets.

•

Streamlined ticket resolution process, reducing average ticket

resolution time by 20%.

•

Trained 15 new customer support specialists in company policies

and best practices.

In-depth knowledge of CRM and support ticketing platforms

enabled top-notch customer support and record

maintenance.

EXPERIENCE

Senior Customer Support Specialist

Amazon

2018 - Present Seattle, WA

Managed customer support operations, resolving complaints and

queries

STRENGTHS

SKILLS

Promptly addressed and resolved an average of 20 tickets daily,

boosting customer satisfaction rates by 15%.

experiencing difficulties with company software

Customer Service Problem Resolution

•

Reduced software product returns by 10% by effectively

troubleshooting and resolving customer issues.

•

Aided in the development of a new support software which cut

down ticket response time by 15%.

•

Consistently recognized as top performer, resolving 80% of

tickets in first call.

Technical Support Communication CRM Ticketing

Systems

CERTIFICATION

Technical Support Specialist

Apple

2014 - 2016 Cupertino, CA

Assisted customers in troubleshooting technical issues with

devices

Customer Service Training

Learned advanced customer service techniques from

Coursera

•

Received 'Most Valuable Employee' for resolving 1000

customer tech issues within a year.

•

Assisted with the development of 2 internal knowledge base

articles per month.

•

Decreased average call length by 10% by utilizing efficient

problem solving strategies.

Technical Support FundamentalsAchieved comprehensive

understanding of tech support principles from Google

certification program

Title

Company Name

Date periodLocationCompany Description

PASSIONS

&

Tech Gadgets

Stay up-to-date with the latest tech

•

Highlight your accomplishments, using numbers if possible.

gadgets and often provide informal tech advice

s

Outdoor Activities

Business AdministrationPost

university

02/2008 - 03/2020 Ct

Contact this candidate