Customer Service Financial Services

Jelena Jill Mijanovic, MS

New York, NY • +1-914-***-**** (Viber or WhatsApp)

************@*****.*** • linkedin.com/in/jelena-jill-mijanovic SUMMARY

Collaborative leader who partners with diverse range of stakeholders in dynamic, fast-paced settings to help clients capitalize on what's next with communications, compliance, technology and intelligence solutions. Critical thinker who consistently exceeds performance standards with focus on increasing ROI, building and executing mission critical initiatives. Technology savvy, with strong business acumen to identify growth opportunities, improve operations, and move businesses forward. Advanced communicator who excels at identifying required resources and building bridges across broad areas/departments/functions. Team player and individual contributor working at the highest levels in global, multi-cultural and fluid environments. Open to working in APAC, EMEA, Canada and USA. Fluent in Croatian, English and Serbian. Selected Strengths

Leadership Business Vision & Strategy Execution Budgeting, P&L Management Customer- Centric Focus Program & Project Management Operations & Operational governance Process Improvement & Implementation Entrepreneurial mindset Knowledge Sharing Relationship Building Sustainability - social, environmental, economic, and cultural Industries: Financial Services, Advertising/Marketing, Printing/Publishing, Wellness, Healthcare, Non-Profit Values: Accountability

Adaptability Collaborative Integrity Loyalty Strong work ethic Problem solving

Punctuality Embrace differences Meet deadlines Positive attitude HIGHLIGHTED PROFESSIONAL EXPERIENCE

Trump Force 47, New York, NY

MAGA/MAHA Supporter 11/2023 - 11/2024

Through social media and networking, helped lead GOP efforts to elect Donald J. Trump as our next President of The United States of America in the November 2024 election. A committed patriot on a mission to unite the country and achieve peace, safety, health and prosperity. BROADRIDGE Financial Services, New York, NY 11/2023 - 01/2024 Lead Client Services Representative, Global Capital Markets Delivered competitive advantage in Capital Markets division, servicing leading banks, broker- dealers and fintech companies worldwide.

Directed large complex project planning, coordination and execution of end-to-end platform streamlines proxy communications and the annual meeting process, including resource gathering, compliance with US GAAP and workflow design.

Developed and built strong partnerships with key points of contacts in Legal, Finance, Business and Print.

Demonstrated high level of proficiency in Microsoft Office, especially in Excel and PowerPoint, coupled with strong communication, organization and presentation skills, both written and verbal.

Applied excellent multi-tasking skills, with ability to work independently and function optimally in a high pressure, fast-paced, and deadline-driven environment. 1

Personal goal pursuit, Sabbatical 03/2022 - 07/2023 Pursued travel, music, photography, vegan cooking, yoga and philanthropy globally. TOPPAN MERRILL, Palo Alto, CA 03/2020 - 02/2022

Client Experience Project Manager, Global Capital Markets Collaborated with Sales, executive stakeholders and diverse global cross-functional teams to capture customer requirements and develop services strategy for Mergers & Acquisitions transactions (traditional/SPAC deals), Shareholder Engagement and Sustainability Solutions.

Managed compliance and print projects, including setting goals, establishing timelines, and coordinating resources to meet project objectives with 90%+ accuracy rate.

Led and executed strategic initiatives that improved client’s website's organic visibility and high-quality traffic.

Utilized relationship management, leadership skills, and technical background to effectively communicate at all levels of organization.

Leveraged strong knowledge of Securities and Exchange (SEC) best practices and SEDAR, System For Electronic Document Analysis And Retrieval Overview in Canada. BEST EVER YOU, New York, NY 04/2010 - 02/2020

Senior Consultant

Research Expertise: early childhood education/literacy, leadership, peace building, mindfulness, labor economics, yoga, peace, wellness and empowerment.

Led and provided guidance on initiatives to improve member’s quality of life and health.

Directed the development of results-oriented relationships with contracted facilities, providers, publishers and clients.

Developed and executed comprehensive annual strategic and operating plans and budget.

Demonstrated strong ability to manage, motivate and lead others to optimal life, self- improvement and business solutions through holistic methods and Neuro-Linguistic Programming.

Utilized in depth understanding of marketing planning – life cycles and life cycle planning.

ASTROVED.COM, Chennai, India 09/2000 - 03/2012

Marketing Consultant & Content Manager (Pro-Bono)

Collaborated with Sales team to increase brand awareness and enhance business development by building and maintaining relationships with 22 key accounts. Traveled internationally to meet with customers and deliver clear company business strategies.

Conducted market research, reported on clients' competition and led marketing campaign strategy resulting in increase of 70% unique visitors.

Developed initial best practices for social engagement, producing webinars, newsletters, white papers, video and social content increasing traffic each quarter.

Drove weekly status meetings globally, developing internal website to share progress and published weekly metrics reporting newsletter. 2

MERRILL CORP., New York, NY 06/2006 - 09/2008

Senior Mutual Funds Project Manager

Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.

Maintained schedules to meet key milestones at every project phase.

Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities. EDUCATION

Master of Science (MS): Acupuncture & Oriental Medicine Tri-State College of Acupuncture - New York, NY

Bachelor of Arts (BA): Economics & Finance

Rutgers University - Newark, NJ

TECHNICAL SKILLS: MS Office Suite Expertise (Word, Outlook, Project, Teams, Excel, SharePoint, PowerPoint), Adobe Acrobat, Salesforce.com, Jira, Project Management, Social Media, Marketing, Content Creation, Accounting, Data Analysis, Healthcare, Competitive Intelligence, Print Management, CRM, Vendor Management, Start-ups, Direct Sales, Digital Printing 3

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