Res 25

LACEY BONAVENTURE

• 225-***-**** ****************@*****.*** Baton Rouge, LA 70805

• www.linkedin.com/in/laceybonaventure

Seeking a challenging yet rewarding role where I can handle customer complaints, provide appropriate solutions, and problem-solvingskills

within the time limit; follow up to ensure resolution, keep records of customer interactions, process customer accounts, follow communication

procedures and guidelines. To provide fast, accurate, confident, and empathic support to customers and contribute to the growth of the company.

EXPERIENCE

Dec 21- Dec 22

Customer Loyalty Specialist Aptive Environmental, Provo, UT

• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

• Inbound and outbound calls

• Payment verification

• Collections

• Maintain customer accounts

Salesforce/Zendesk]]

Nov 14 – Mar

Cashier Winn Dixie, Prairieville, LA

• Operated cash register and accurately processed payments, returns, and exchanges.

• Provided efficient and courteous service to customers.

• Utilized problem solving skills to effectively handle difficult situations.

• Greeted and informed customers of products, fostering positive store experiences.

• Processed customer orders and ensured the accuracy of their purchases.

Dec 12 – Dec 13

Shift Manager Pizza Hut, Prairieville, LA

• Trained and supervised new staff members.

• Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.

• Addressed customer complaints and resolved conflicts.

• Provided coaching and mentoring sessions to help employees reach their goals.

Established work schedules, assignments, and production sequences to meet production goals.

Oct 10 – Jan 12

Receptionist Richard's Honda, Baton Rouge, LA

• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

• Assisted with administrative tasks such as filing documents, copying materials.

• Assisted in resolving customer complaints and disputes.

• Checked visitors in and directed or escorted to appropriate departments and personnel.

Maintained confidentiality of sensitive information obtained through job duties.

• Processed incoming mail and packages accurately and promptly.

Dec 10 – May 11

Receptionist Above & Beyond Janitorial Services, Baton Rouge, LA

• Assisted in resolving customer complaints and disputes.

• Operated multi-line phone system efficiently while managing high call volume.

• Maintained confidentiality of sensitive information obtained through job duties.

• Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.

• Maintained various office or program records using secure filing system.

Jan 09 – Oct 09

PSR Clerk Stanocola medical center, Baton Rouge, LA

• Accurately processing patients

• Schedule appointments

• Switchboard

• Insurance verification

Jan 09 – Jun 09

Data Entry Clerk Westaff, Baton Rouge, LA

• Collaborated closely with colleagues within the organization to ensure timely completion of projects.

• Developed and maintained reports and spreadsheets to track data entry progress.

• Analyzed data to identify errors and trends and recommended process improvements.

• Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results.

• Utilized multiple software programs to manage data entry functions.

EDUCATION

Dec 06

Certificate in Medical Office

Job Corp Academy, Carville, LA G PA 4.0

SKILLS

Relevant Coursework GED

Effective Communication Upselling Techniques Data Analysis Customer Retention

Decision Making Problem Solving Active Listening Time Management Attention to Detail

Product Knowledge Multitasking Abilities Team Collaboration Relationship Building

Conflict Resolution

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