Customer Support Specialist
Resume:
Nima C D Tamang
linkedin.com/in/nima****
San jose, CA 95118
(458) 710 - 0865
******.***@*****.***
Professional Summary
Experienced and personable Customer Support Specialist with 14+ years in customer-facing roles across aviation, hospitality, and entertainment industries. Adept at resolving customer inquiries, troubleshooting service issues, and providing high-quality support in fast-paced environments. Technically skilled, with a foundation in IT and cybersecurity, and capable of learning new systems quickly. Proven ability to de-escalate issues, manage large volumes of support requests, and maintain a professional, empathetic tone at all times. Fluent in English, Nepali, and Hindi, with a commitment to clear, culturally sensitive communication.
Professional Experience
Spirit Airlines, San Jose Airport — GUEST SERVICE AGENT
OCT 2024 - PRESENT
●Provided customer support at the gate and ticket counter, handling check-ins, rebookings, and service complaints.
●Resolved passenger concerns regarding delays, lost baggage, and seating issues.
●Collaborated with flight crew and operations teams to relay customer feedback and ensure service continuity.
●Maintained calm and professionalism under pressure in a high-stress airport environment.
M8trix Casino, San Jose — CAL-Dealer
Certified to deal Double Hand Poker (Joker Wild), Baccarat, Three Card Poker, UTH Hold'em and Blackjack.
JAN 2024 - OCT 2024
●Managed game tables to ensure a smooth and enjoyable gaming experience for all patrons.
●Enforced game rules consistently to maintain fairness and uphold the integrity of the casino environment.
●Promoted casino events effectively to increase participation and enhance player engagement.
●Interacted with customers professionally to address inquiries and provide exceptional service.
●Monitored player behavior to ensure compliance with casino policies and to foster a safe gaming atmosphere.
●Handled cash transactions accurately to maintain financial integrity and streamline operations.
Black Stone Gaming, San Jose — Customer Service Associate
JAN 2023 - DEC 2023
●Formulated innovative game strategies that enhanced player engagement and overall experience.
●Managed cash handling processes to ensure accuracy and accountability in financial transactions.
●Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
●Fostered player engagement through interactive activities and personalized communication.
Himalayan Restaurant, Coosbay, OR — Manager
DEC 2020 - JAN 2023
●Managed guest satisfaction by addressing concerns promptly and ensuring service quality.
●Led a customer service team, coached staff in hospitality standards, and resolved escalated issues.
●Oversaw POS and device operations, including troubleshooting hardware/software issues.
●Monitored reviews and feedback to implement service improvements.
Blue Cilantro Restaurant, Cayman Island — Server/Cashier
SEP 2017 - FEB 2020
PF Changs Restaurant, Dubai, UAE — Server/Cashier
JAN 2012 - JAN 2014
Professional Development
●Casino Biz Card Academy: Trained in Black Jack, Three Card Poker, PAI Gow Poker, UTH, and Baccarat.
●Google Career Certificate in Cybersecurity * Online Certificate
Automate Cybersecurity Tasks with Python (Google, 2025)
Sound the Alarm: Detection and Response (Google, 2025)
Use Linux Commands to Manage File Permissions (Coursera, 2025)
Assets, Threats, and Vulnerabilities (Google, 2024)
Connect and Protect: Networks and Network Security (Google, 2024)
Foundations of Cybersecurity (Google, 2024)
Play It Safe: Manage Security Risks (Google, 2024)
Tools of the Trade: Linux and SQL (Google, 2024)
Objective
To secure a position as a Customer Support Specialist where I can combine my years of hands-on customer service experience with my growing technical knowledge to provide outstanding support, resolve client issues efficiently, and contribute to the success of a customer-focused team.
KEY SKILLS
Customer Support (Phone, Email, In-Person)
Issue Resolution & Troubleshooting
CRM & Ticketing Systems (POS, Internal Tools)
Communication & Active Listening
Multitasking in High-Volume Environments
Technical Support (Basic IT & Systems Knowledge)
Cash Handling & Transaction Accuracy
Time Management & Prioritization
Cross-Functional Collaboration
Conflict De-escalation
Technical Skills
POS & Cash Management Systems
Basic IT Support (Linux, Networking Fundamentals)
Ticketing/CRM Tools (willing to train in Zendesk, Salesforce, Freshdesk)
Microsoft Office Suite
Entry-level Python & SQL
Hardware Troubleshooting & Device Setup
AWARDS
Certificate of Honour in Digital Graphics – Nepal I.T. Point, 2009
Certificate of Honour in Video Editing – Nepal I.T. Point, 2009
Certificate of Honour in Basic Office Package – Nepal I.T. Point, 2007
Employee of the Month – PF Changs Restaurant, 2014
Employee of the Month – Himalayan Restaurant and Bar, 2021
LANGUAGES
English-Nepali-Hindi
EDUCATION
SHANTI ADARSHA SECONDARY SCHOOL, KATHMANDU, NEPAL — SLC
1995 - 2008
ST. LAWRENCE HIGH SCHOOL, KATHMANDU, NEPAL — DIPLOMA
2008 - 2010
Computer Science, Hotel management & Travel and Tourism
Google Career Certificate in Cybersecurity
2024 - 2025
Contact this candidate