Collections Specialist Customer Service
Resume:
LINDA
GRAHAM
**************@*****.***
KINGMAN, USA 86401
Qualified Collections specialist with solid background in collections management. Demonstrated success in reducing delinquency rates and improving recovery processes.
Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking professional committed to providing outstanding customer service and assistance. Experienced with collections management, focusing on reducing delinquency rates and improving recovery processes. Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing 9-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
PROFESSIONAL SUMMARY
SKILLS
• Risk assessment
• Self motivation
• Phone and email etiquette
• Problem-solving
• Active listening
• Written communication
• Multitasking Abilities
• Financial services
• Empathy and tact
• Collections procedures
Chaffey College
Rancho Cucamonga, CA • 02/2005
EDUCATION
ACCOMPLISHMENTS
• Achieved [Result] by completing [Task] with accuracy and efficiency. Collaborated with team of [Number] in the development of [Project name].
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• Documented and resolved [Issue] which led to [Results].
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved [Result] through effectively helping with [Task]. Discover Financial - Collections Supervisor
Kingman, AZ • 04/2022 - 08/2025
Amazon Fulfillment - Picker and Packer
WORK EXPERIENCE
Facilitated communication between departments to ensure smooth operation of business processes.
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Worked with customers and collections representatives to monitor documentation, reduce customer disputes 10% and collect invoices in timely fashion.
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Promoted a positive work culture that encouraged teamwork and professional development.
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No Degree: Computers
Wayne High School
Illinois City, IL • 06/1977
GED
Sparks, Nevada • 03/2018 - 05/2018
DGA - Receiving Calls From Cm
Marysville, MI • 08/2009 - 11/2013
• Packaged items safely to protect from damage during transport.
• Generated labels, packing lists and other paperwork for shipments.
• Picked proper items and quantities according to pick lists. Promoted and followed safety guidelines, OSHA requirements and warehouse policies.
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• Worked fast to meet assigned daily picking quotas.
• Pulled orders quickly to maintain demanding productivity goals. Verified proper labeling and identification on all orders before shipment.
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Assisted team members and managers with tasks to maintain productivity and meet project milestones.
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Utilized downtime to perform routine tasks, preventing service delays.
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Maintained good working relationship with co-workers and management.
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Volunteered for and tackled new assignments and tasks to ease staff member burden.
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• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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