Sales & Customer Service

ZULAIRAM CARTAGENA

787-***-****/********.*********@***.***

OBJECTIVE

Results-oriented with a passion for continuous learning and innovation. Known for leveraging analytical thinking, creativity to solve problems and deliver high-impact solutions. I wish to contribute my willingness, dedication, strengths, and compromise to become a positive addition to the company in a healthy and growth-oriented work environment.

PROFESSIONAL EXPERIENCE

October 2018 - August 2023

Brand Ambassador High Impact Promotions

• Bartending, bottle service, sample serving, brand ambassador, boost sales.

December 2019 - August 2022

Telephone Banking Consultant Banco Popular

• Assisted customers in telephone banking services, facilitating simple financial transactions such as submitting payments, cancelling debit/credit cards, and issuing replacements.

• Issue check cancellations, perform customer profile maintenance, activate cards, file unknown transaction claims, report ATM and mobile banking malfunctions.

January 2018 - December 2019

Sales Associate D'Royal Bride

• Assist customers with finding the perfect dress for their special day and help with fittings.

• Offered suggestions for additional items that may complete the look the customer wants.

• Maintained cleanliness of store environment including floors, windows, displays.

• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

December 2015 - December 2017

Actress Princesas D'Ensueño

• Acting and cosplaying as several Disney princesses.

• Providing child entertainment (singing, dancing & games) at parties, school events & charitable entities

• Events between 1-1.5 hrs managing groups of about 5-35 children, ages 2-12, including children with special needs.

EDUCATION

June 2024

Musical Theatre Performance

Circle in The Square Theatre School, New York, NY

May 2019

Bachelor of Arts Music: Opera

University of Puerto Rico, San Juan, PR

Minor: Foreign Languages

• Dean's List

• Graduated cum laude

ABILITIES

• Fast learner

• Banking operations

• Computer knowledge

• Able to work under pressure

• Excellent time management

• Extroverted, dynamic & charismatic

• Experience managing big groups

• Punctual and responsible

• Excellent performance in teams as well as individually

• Proficient in English, Spanish and Portuguese, oral and written.

• Resourcefulness

• Customer Service-Oriented

• Assessing fraud potential

Contact this candidate