20+ years experienced Project Manager
Resume:
Garrett Holley
**+ Years in IT Project Management
Phoenix, AZ 85339
*********@*****.***
Professional Summary
PROJECT MANAGER
Highly skilled at coordination and completion of projects and perform a variety of tasks including clarifying project scope; establishing project schedules and budgets; setting priorities, targets, and deadlines; leading cross-functional teams and assigning responsibilities; documenting project activities and deliverables; and monitoring and communicating progress of the project while ensuring adherence to policies, procedures, government regulations, and customer specifications.
Authorized to work in the US for any employer.
Work Experience
Lead Project Manager
Becton Dickinson-Remote
January 2022 to October 2024
· In my role overseeing new overseeing new facility builds for our product line, I successfully managed complex hospital and pharmacy implementations featuring BD products. My efforts included deploying innovative solutions such as Pyxis Medication
Management and advanced robotics in Pharmacy Logistics. By leading a cross-functional team of engineers and trainers, we ensured high-quality integration of healthcare technology and built strong client relationships through effective engagement with regulatory bodies. Managing a portfolio of 23 concurrent projects, I utilized tools like JIRA and
Confluence to enhance operational efficiency and streamline communication. This collaborative approach with diverse vendors maintained our commitment to quality and timely execution. I transformed challenges into opportunities, ensuring each project exceeded expectations and solidified our reputation for delivering top-tier healthcare solutions.
Sr. Project Manager, Remote
FIS Global-Jacksonville, FL
January 2020 to December 2022
Provided excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
· Conduct a variety of tests such as system, quality, and peer reviews. Ensure that the configuration is correct per the agreed upon documentation. Verify through testing that changes made to one part of the application do not impact other parts. Report and review testing results.
· · Implemented multiple steams of effort using straight contract, Waterfall and
Agile methodologies
· Deliver standardized software training to clients.
· Provide consulting and support to clients as they configure the product.
· Guided the customers in implementation best practices and manage customer expectations to ensure project success
Project Manager, Remote
CHANGE HEALTHCARE/McKesson-Alpharetta, GA
August 2016 to August 2018
Responsible for Planning and Defining Scope, Resource Planning, Maintaining FDA
Regulations and documents, Developing Schedules, Cost Estimating, Documentation,
Risk Analysis, Managing Risks and Issues, Team Leadership, Time Estimating, Working with Vendors, QC, Scalability and Interoperability Analysis.
•Created and executed project work plans and revised as appropriate to meet changing needs and requirements.
•Used agreed-upon and defined stage gate process to guide all project activities and milestone sign-off.
•Analyzed project profitability, revenue, margins, and utilization. Which insured project success and on time/on budget coordination
•Utilized availability on sparse resources and still complete project with limited time budget and overall cost.
•Managed project timing, goals, and budget; ensuring customer expectations were achieved.
•Coordinated with Marketing and Sales on launch planning activities and included those activities in project milestone and timeline planning.
•Responsible for team selection and leadership including identifying resources needed and assigning individual responsibilities to ensure a win/win project for corporation and client success. Established benchmarking activities to evaluate effectiveness of projects.
•Informed management and Key Stakeholders on project status by creating and maintaining written reports on tests, costs, issues, and performance to established targets and timelines on a regular basis.
•Acted as the interface with appropriate functional managers and cross-functional teams to ensure needs were understood and incorporated into the project/program process. • Conducted meetings to close communication between departments on projects.
•Identified waste minimization, cost reductions, where applicable. Which proved cost reduction on corporate time, expenses which transferred to client savings.
•Determined context and scope of requests coming from specialists and technical staff and evaluate what is reasonable, feasible, or possible.
•Ensured project documents were complete, current, and stored appropriately and that project compliance were with all applicable standards including, local, state, and federal regulations.
Project Manager Custom Solutions
MCKESSON (MPT) Custom Solutions-Alpharetta, GA
August 2008 to September 2016
Execution of custom solutions for client base that is outside the normal scope of work.
•SDLC focused as the custom designs were often implemented in the next base release
•Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
•Collaborated with stakeholders to define project scope, objectives, and deliverables while managing expectations throughout the project lifecycle
•Monitored project progress regularly through status meetings and reports, identifying potential risks issues proactively
Tier 2 Senior Support Representative
McKesson-Alpharetta, GA
August 2002 to August 2008
•Understanding of indexing and DICOM processes and any issues pertaining of the cab hold tables.
•Project Manager for Knowledge base/Knowledge Management resulting in improved customer usage by 35% by streamlining the knowledge base effort.
•Integrated development and services by setting up a select team for validation for resolution. Informed all employees to have a knowledge base link in their signature line. Hosted multiple solution WebEx on knowledge base solutions and future releases.
•Top Case Closer, Customer Satisfaction, Case Assignments and Initial Contact. Closure Average days to close 1.25 days. 98.53% customer satisfaction surveys from over 1,300 support cases annually. 75.5% initial contact closure rate. Received team peer award given for overall assistance and Improvement of policies and procedures - ‘Lead the Change Employee’ Award 2009.
Technical Engineer,
MCKESSON EMI-DM Custom Solutions (OneContent/HPF/MPF)-Alpharetta, GA
January 2001 to August 2002
Installed and configured customization and application to meet the client goals and needs.
· Enhanced multiple times to complete from current practices.
· Ability to handle own projects and develop excellent rapport with all clients.
· Excellent ability to read different personalities and adjust personality type.
Education
Bachelors in Computer Science
Phoenix College-Phoenix, AZ
January 1990 to January 1994
Skills
ADDITIONAL SKILLS AND EXPERIENCE
Team Leadership Technical Support, Process Risk Analysis
Critical Thinking SQL Language Planning and Defining Scope
SDLC Knowledge Management Process Improvement HIPPA
JCAHO knowledge base Change Management Agile Méthodologies DIACOM
JIRA EHR/ERP Migrations Intégrations
Certifications and Licenses
Driver's License
2019 – SFC Scrum Master Fundamentals
2014 – PMI
Microsoft A+, N+ Certifications
2001 SCP (Support Center Professional) Certified
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