Customer Service Sales Associate

SHAYANA JOSEPH

*******.****@*****.*** 954-***-**** Miami, FL 33161

Summary

Im a hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and

employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to

detail and goal achievement. I also Handled my team needs with forward-thinking strategies and strong focus on

daily requirements.

Skills

* Customer Service Management

* Production Scheduling

¢ Equipment Troubleshooting

* Production Reporting

¢ Team Leadership

Experience

Smoothie King

Shift Leader

06/2023 - 11/2023

Old Navy

Sales Associate

03/2021 - 11/2022

Education and Training

Miami Dade College Miami, FL

Nursing

Expected in06/2024

¢ Flexible Schedule

* Positive Attitude

* Team Motivation

¢ Training Assistance

* Cash Handling

Trained new employees and delegated daily tasks and

responsibilities

Completed cash and credit card transactions accurately using

POS software

Resolved customer complaints and issues and offered thoughtful

solutions to maintain customer satisfaction

Managed shift operations, supplied resources and monitored team

performance to keep business profitable and running smoothly

Organized racks and shelves to maintain store visual appeal,

engage customers, and promote specific merchandise

Helped customers locate products and checked store system for

merchandise at other sites

Prepared merchandise for sales floor by pricing or tagging

Rotated stock and restocked shelves to maintain product

availability and store appearance

Helped customers apply for Old Navy credit cards

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