Administration Leadership, Human Resources Management, etc...

BRITTNEY ORTEGA

Fremont, CA 808-***-**** ********.******@*******.*** LinkedIn

EXECUTIVE SUMMARY

Accomplished professional offering comprehensive expertise in administrative operations, human capital management, talent acquisition, and project oversight. Demonstrated success in orchestrating multifaceted initiatives while ensuring regulatory compliance and optimizing operational performance. Possesses strong analytical capabilities for data-driven decision support and strategic planning. Excellence in cultivating cross-functional partnerships and maintaining productive stakeholder relationships. Consistently delivers superior results aligned with organizational objectives. Currently pursuing senior-level opportunities in: Administration Leadership, Human Resources Management, Talent Acquisition, Project/Program Coordination, Executive Support, Compliance Management, Benefits Administration, and Program Development

CORE COMPENTENCIES

Policy Analysis & Development

Statistical Analysis & Reporting

Project Management

Stakeholder Relations & Communications

EDUCATION

M.A., International Relations, San Francisco State University, San Francisco, CA 2023.

Certification in Migration and Refugee Studies, San Francisco State University 2023

B.B.A., Management, Shidler College of Business, Honolulu, HI 2016.

B.B.A., International Business, Shidler College of Business, Honolulu, HI 2016.

Minors, Political Science and Sociology, University of Hawaii at Manoa, Honolulu, HI 2016

BA/BS Student Paper Award in Political Geography (2015)

A.A., General Studies, University of Phoenix Online, 2011.

PROFESSIONAL EXPERIENCE

Peace Corps 11/06/2022 – Present

Recruiter Remote, California

Developed and executed strategic outreach plans across universities, building networks with diverse stakeholders including student organizations, faculty advisors, and returned Peace Corps volunteers - demonstrating ability to coordinate across academic institutions.

Led 100+ recruitment events including information sessions, panel discussions, and career fairs, generating 400+ qualified showing strong capability in event management and public engagement.

Facilitated pre-departure orientation training for Peace Corps volunteers, incorporating cross-cultural communication principles and practical field experience for volunteers leaving for Mongolia, Philippines, and Timor Leste.

Provide inclusive, timely (24-hour) feedback to diverse candidate pool through resume reviews, interview preparation, and professional development coaching to enhance competitiveness.

Established and maintained strategic partnerships with 15+ university departments and community organizations demonstrating ability to develop and sustain institutional relationships.

Analyzed recruitment demographic data to identify gaps and implemented evidence-based strategies to improve outreach effectiveness - showing capability in program evaluation and data-driven decision making.

AmeriCorps 09/12/2022 – 11/04/2022

Associate Portfolio Manager California

Led strategic capacity-building initiatives for regional teams under executive leadership, delivering complementary skillsets to optimize operational effectiveness.

Executed comprehensive evaluation of competitive and non-competitive grant applications and award processes to ensure compliance and quality standards.

Managed AmeriCorps VISTA talent acquisition through systematic review and approval of candidate applications, service opportunities, and position descriptions.

Orchestrated multi-state media monitoring operations, tracking organizational coverage and program visibility across four states.

Conducted stakeholder needs assessments and provided program guidance to diverse clientele, including public sector entities, internal personnel, and external organizations.

Facilitated cross-functional communication to deliver AmeriCorps program information and support services to government and non-government stakeholders

Travel Security Administration (TSA) 04/25/2022 – 07/27/2022

Administrative Assistant San Francisco International Airport

Led comprehensive identity management operations, including PIV credentialing and biometric processing, while ensuring regulatory compliance and proper agency sponsorship verification.

Administered purchase card program with strict adherence to federal procurement guidelines, managing vendor relationships and maintaining accurate financial documentation within established timelines.

Streamlined travel management processes through Concur system implementation, while providing system training and support to organizational stakeholders.

Served as Records Management Coordinator, developing data-driven analytics and maintaining critical documentation for TSA headquarters coordination.

Orchestrated mission-critical technical infrastructure for background screening operations, facilitating efficient contractor onboarding and supporting strategic hiring initiatives.

USAG Camp Parks Reserve Forces Training Area 06/19/2021 – 04/22/2022

Management Services Assistant Dublin, California

Provided concurrent executive support to 3 base commanders overseeing critical military operations, managing complex calendars, coordinating high-priority meetings, and maintaining 100% scheduling accuracy with strict confidentiality protocols.

Analyzed and evaluated complex projects, providing written and oral communication support to senior leadership.

Managed executive schedules, exercising authority over high-level appointments and time commitments.

Conducted research and coordinated executive-level travel, VIP visits, and official events, demonstrating attention to detail and security protocols.

Developed briefing materials and presentations, addressing specific inquiries related to official activities and plans.

Organized and facilitated cross-departmental meetings, adapting to virtual platforms during COVID-19 to ensure continuity of operations. Monitored and evaluated projects across departments, providing feedback based on organizational objectives and policies.

Coordinated award ceremonies, reviewing and editing citations to ensure compliance with federal regulations and procedures.

Demonstrated proficiency in interpreting and applying relevant policies and regulations in administrative decision-making processes.

Military Personnel Division 05/11/2020 – 06/16/2021

HR Assistant & ID Card Specialist Fort Hunter Liggett, California

Managed comprehensive ID Card operations across two military installations, demonstrating ability to coordinate complex administrative systems and oversee program implementation.

Oversaw comprehensive compliance protocols and inventory management while maintaining equitable access to services for all personnel.

Successfully processed and maintained accurate records for 1,000+ customers while ensuring compliance with federal regulations and security protocols.

Developed and implemented standardized documentation and training procedures that improved operational efficiency and reduced onboarding time for new staff members.

Analyzed operational data and trends to identify process improvements, resulting in 100% increase in transaction accuracy and enhanced service delivery.

U.S. Census Bureau 12/19/2019 – 02/22/2020

Office Clerk Hawaii

Spearheaded recruitment, selection, and onboarding initiatives for a workforce of 100+ personnel, including Field Supervisors, Office Clerks, and Enumerators.

Provided strategic recruitment support to 10+ HR assistants through conducting extensive follow-up campaigns, reaching over 500 prospective candidates.

Delivered comprehensive training to 10 staff members on Demographic Analysis & Population Projections System (DAPPS), with specialized focus on Veterans and former Census Bureau employee recruitment protocols.

Managed payroll processing and personnel action documentation to ensure accurate and timely compensation administration.

Selected by Area Census Manager to lead new employee training programs for mission-critical software systems and administrative procedures.

Peace Corps 08/15/2017 – 09/21/2019

Community Economic Development Facilitator Timor-Leste

Developed revenue-generating programs benefiting 8 women entrepreneurs and educational projects reaching 56 youth participants

Led professional development programs for 25 female adolescents, delivering content in Tetum language while collaborating with local stakeholders

Implemented comprehensive empowerment programs impacting 100+ women through health education, business networking, and leadership development initiatives

Delivered business skills training to 20+ participants, covering market research, product development, financial management, and strategic planning

American Savings Bank 01/09/2017 – 07/28/2017

Compliance Specialist Hawaii

Executed comprehensive daily teller audits across 34 branch locations, ensuring strict adherence to Standard Operating Procedures (SOPs) and FDIC regulatory compliance requirements.

Managed and maintained dispute documentation and electronic data security for a portfolio exceeding 200 client accounts. Processed and resolved 100+ customer disputes related to unauthorized debit/credit card transactions, maintaining a detailed tracking system for case management

Provided front-line support for departmental and customer inquiries regarding dispute status through multi-channel communication (phone, email, written correspondence). Generated and distributed time-sensitive customer correspondence, including standard and certified mailings, maintaining regulatory compliance deadlines.

Consistently performed daily teller transaction audits for 34 branches over a 6-month period, successfully managing and servicing documentation for 500+ customer accounts while maintaining 100% accuracy in compliance reporting.

United States Army 03/26/2007 – 06/23/2013

Food Service Specialist/Supervisor & Administrative Assistant Hawaii, Alaska, & Iraq

Directed full-scope food service operations, including order processing, preparation, and staff training. Managed $50,000 budget, menu planning, inventory control, and financial transactions.

Led team of 15+ contractors in Iraq, ensuring food safety and security for 200+ personnel. Supervised 50+ personnel, providing performance management and disciplinary oversight. Implemented emergency response protocols and safety procedures in high-risk environment.

Directed vehicle maintenance operations and staff training initiatives.

Managed HR functions through Military Personnel Office (MILPO) database, handling confidential documentation. Processed personnel actions including permanent change of station orders, travel vouchers, awards, sponsorships, and payroll administration.

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