Operations Manager Customer Service

TYSON ROACH

Lawrenceville, GA 803-***-**** ************@*****.***

PROFESSIONAL SUMMARY

An experienced logistics professional with strong leadership and customer service skills, seeking to obtain a career enhancing position. Talented Logistics Supervisor with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player. Proven track record. Up-to-date technological proficiencies in MS Office, database software, benefit enrollment programs, and various Human Resource Information Systems (HRIS).

● Regulatory Compliance

●Equipment Redistribution

●Quality Control

●Personnel Administration

●Budget Planning

●Report Record Management

●Policies Procedures

●Cross-Collaboration

●Fork-Lift Certified

EDUCATION

Bachelor of Arts (BA) – Business Management Central Piedmont College Exp 2026

Bachelor of Arts (BA)-University of New Orleans 2010

Associate of Applied Studies (AAS) – General Studies Southwest Ms Community College 2009

PROFESSIONAL EXPERIENCE

Helping Mamas NPO Atlanta, Ga

Warehouse Coordinator

Hours Worked per week: 40 March 01, 2024- Present

The Warehouse Coordinator is responsible for a variety of duties to ensure the timely processing, inventorying, and distribution of product purchases/donations. This includes ensuring the organization and cleanliness of the warehouse space and developing and implementing systems that maximize space and the flow of inventory.

Receive, distribute, and inventory purchases and donations of diapers, baby items, etc.

Manage inventory using inventory management systems.

Accurately process and prepare orders of diapers and other products for distribution.

Provide shopping assistance and support to partner organizations and volunteers.

Operate warehouse equipment, including forklift and pallet jack.

Drive the box truck or vans as needed.

Load, transport, and deliver items to clients or businesses in a safe, timely manner adhering to routes and time schedule.

Pick up donations in a safe, timely manner adhering to routes and time schedule.

Load and unload box truck and/or vans in a timely manner.

Maintain all vehicle and equipment ensuring they are always all clean and in good working condition.

Responsible for daily warehouse cleanliness and housekeeping. Ensure the warehouse is free of hazards and is organized and appropriately always stocked.

United States Army Fort Jackson, Sc

Human Resource Supervisor Jul 01, 2019 – Jan 07, 2021

Hours Worked per week: 50

Advised and counseled executives, management, and personnel on personnel matters, resulting in a 20% reduction in personnel-related issues and improved operational efficiency.

Processed incoming requests for Personnel Actions (RPAs) with a 98% accuracy rate, screening and validating documents for completeness and ensuring error-free personnel records

Editing and creating office documents and correspondence using office automation software, i.e databases, spreadsheets, and word processing

Utilized computer models, programs, and systems to ensure real-time accountability, consistently meeting or exceeding annual manpower goals by a margin of 5% or more

Attends calls and meetings with command team when requested to record and produce minutes and/or summarizations, including management meetings and conference calls where confidential information is discussed, such as sensitive labor relations issues.

Producing highly sensitive and secure documents

Managed administrative support for all HR functions, resulting in a 30% reduction in paperwork processing time and improved efficiency in correspondence and meeting preparation

Identifying incoming personnel packets that require expedited service or requests for waiver exceptions and channel those through the correct work process

Participated in routine briefings and meetings with senior management on matters about operations, progress, and shortfalls related to Human Resources

Managed, processed, reviewed, and coordinated HR tasks for personnel operations, including record reviews, certified mail, and the construction of career packets

Served as the Army Records Information Management System (ARIMS) Manager, implemented tracking systems for personnel actions, and regularly ran reports, resulting in a 40% reduction in administrative errors and a 20% increase in data accuracy and accessibility within the battalion

Types letters, memoranda, narrative documents, forms, using office software applications.

TYSON ROACH PG. 2

United States Army Fort Jackson, Sc/Fort Wainwright. AK/Fort Gordon, Ga Jun 19, 2012 – July 01, 2019

Automated Logistics Manager

Hours Worked Per Week: 50

Supervise and perform management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issue and maintains equipment records and parts. Oversee the transportation and storage of products or materials, which often includes administrative tasks and sometimes manual labor.

GCSS-Army warehouse NCOIC responsible for the equipment turn-in for the Unites States Army largest In-processing. Responsible for post wide shipping of over 8 million dollars' worth of company equipment to Fort Bragg in a span of 8 months. Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports

Review and verify quantities received against bills of contracts, purchase requests and shipping documents

Unload, unpack, count, segregate, palletize and store incoming supplies and equipment

Construct bins, shelving and other storage aids

Simplify and standardize the collection and use of maintenance data Raise the quality and accuracy of performance, cost and parts data through improved maintenance management

Provide guidance and direction to the field for the execution of all related logistics functions in support of mission-essential operations of the organization.

Report activity levels to ensure dissemination/coordination of command control policies regarding Property Accountability, Supply Management, Industrial Equipment Accountability, Life Cycle management and the Command Supply Discipline Programs.

Maintain awareness of Army logistics management, operation objectives and programs for Industrial Equipment Accountability and Life Cycle Management.

Monitor issues with systems that relate to modernization plans, resources, program requirements and regulations.

Develop implementation of automated logistical information management systems

Review requisitions submitted through automated logistics systems

Plan for and direct activities concerned with supply distribution and use of unit equipment

Serves as the section's liaison to the purchasing/procurement office to arrange for, monitor, and secure equipment, services, and products, and serves as the organization's focal point for coordination of all procurement/purchasing activities with the central administrative staff

Plans and coordinates a variety of general office support services in support of the work of an organization, such as requisition, purchase, storage, and maintenance of stock levels, installation, repair, maintenance, and disposal of office equipment, etc.

Manage procurement, maintenance, and transportation of military material, facilities, and personnel. Develop, evaluate, monitor, and supervise logistics plans and programs including war readiness materiel, deployment, and personnel. Responsible for integrating the separate functions of planning and implementing a logistics management program

Direct, develop, or perform logistics management operations that involve planning, coordinating, or evaluating the logistical actions required to support a specified mission, weapons system, or other designated program

Supervise preparation of logistics annexes for operations plans and orders, programming, general support, contingency, and exercise plans

Manage preparation and maintenance of workforce records and reports

Prepare, evaluate, and oversee all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, and support

Provide input to budget requests submitted by subordinate units for logistical requirements.

Provide information to leadership on the findings of evaluations, reports, and summaries

Compile, coordinate, publish, distribute, maintain, and implement base support plans

Activate and manage command and control centers during peacetime, wartime, and contingency operations

Identify limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting forces

Monitor deployment of personnel and equipment products

Review planning documents to determine deployment taskings.

Input, extract, and interpret data in automated information systems

Develop crisis action procedures

Create plans regarding facilities, supplies, and equipment procurement and maintenance

Analyze work activities to ensure quality and compliance with policies, current directions, and other publications

Supervise and operate wheel vehicle over all types of terrain to safety, transport cargo troops and provide advance mobility on all missions. Manage loading, unloading, and report any problems or damage to commanders.

At the Unit Level, 92As work as PLL/TAMMS clerks (Prescribed Load List/The Army Maintenance Management System), and are responsible for maintaining records of services performed, ordering and managing repair parts, dispatching vehicles and equipment and maintaining operator licensing records; 92A's are assigned to and supervised by the

Acting Maintnance NCO and usual the only 92A in the company; Prepared and resolved payroll related matters, and issued petty cash if required

Kept vehicles up to date on every monthly service in SAMs network with 0 services go out of tolerance

Helped lead the company to have best organized filing system, and showed others how to maintain a proper filing system

Only Maintnance Clerk in Battalion to pass every inspection from 18th AirBorne Corps

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