Patient Access Pharmacy Operations

MONICA E. BUTERA

***** ******* * #**** ******, TX 77545

214-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly adaptable professional with over 20 years of experience in fast-paced work environments. Adept at patient access, pharmacy operations, and administrative management. Excellent interpersonal and organizational skills with a strong ability to work independently while maintaining efficiency and professionalism. Certified in CPR, First Aid, and Emergency Medical Response. CORE SKILLS

● Patient Access & Insurance Verification

● Pharmacy Operations & Medication Processing

● Data Entry & Documentation

● Healthcare & Emergency Response

● Microsoft Office Suite (Excel, Publisher, PowerPoint, Word)

● Client Relations & Customer Service

● Loan Processing & Property Management

● CPR, First Aid, and Emergency Medical Technician (EMT) Certified PROFESSIONAL EXPERIENCE

Christus Mother Frances Hospital – Tyler, TX

Patient Access Representative (PRN) July 2024 – February 2025

● Managed and processed patient admissions with VA insurance across seven emergency departments.

● Specialized in handling healthcare insurance such as Tricare, Champ VA, and Veterans Administration.

● Assisted with patient overloads and collaborated with teams on claims processing for Blue Cross Blue Shield, Humana, Aetna, and Cigna. Exact Care Pharmacy – Coppell, TX

Certified Pharmacy Technician March 2023 – July 2023

● Assisted with overnight mail-order pharmacy operations.

● Processed and dispensed prescription medications for timely distribution. Walmart Pharmacy – Plano, TX

Certified Pharmacy Technician November 2019 – February 2023

● Managed prescription intake, filling, and inventory control.

● Assisted customers with medication inquiries and insurance processing. Methodist McKinney Hospital – McKinney, TX

Clinical Site & Volunteer EMT September 2015 – January 2016

● Provided triage and emergency patient care.

● Assisted in patient transport and medical assessments. Blue Sky Lending – Plano, TX

Loan Processor (PRN) May 2013 – 2024

● Assisted with loan processing, document verification, and pipeline tracking.

● Managed business engagement via social media channels. Keylime Advisors – Dallas, TX

Property Manager (Family-Owned) 2013 – 2019

● Managed rental properties, tenant relations, and maintenance coordination.

● Conducted property showings and ensured compliance with housing standards. Conservatory Senior Living – Plano, TX

Concierge (Full-Time to PRN) June 2012 – 2017

● Provided daily assistance to residents, responding to emergency alerts and coordinating EMS when necessary.

● Maintained resident safety through LifeLine system monitoring and emergency response.

EDUCATION & CERTIFICATIONS

Emergency Medical Training Services – Richardson, TX Emergency Medical Technician (EMT) Training & Clinical Internship 2015 – 2016

● Trained in patient assessment, CPR/AED, EKGs, splinting, and emergency medical response.

● Internship Sites: Medical Center of McKinney, Sacred Cross EMS, Sherman Fire Department.

Champions School of Real Estate – Plano, TX

Certified Loan Originator – NMLS #1-221-***-****

Collin College – Plano, TX

General Studies 2011

Newman Smith High School – Carrollton, TX

High School Diploma 2000

CERTIFICATIONS & TRAINING

● Certified Emergency Medical Technician (EMT-B)

● Basic Life Support (BLS) – American Heart Association

● CPR & First Aid Certified

● Boy Scouts of America Certified Training: Youth Protection, Safe Swim Defense, Aquatic Supervision, Physical Wellness

AFFILIATIONS & VOLUNTEER WORK

Cub Scouts / Pack 18 & 200 – Plano, TX Advancement Coordinator & Den Leader

(2007 – 2013)

Boy Scouts of America / Troop 261 – Plano, TX Committee Member, Camping Director, Activities Coordinator, Medical Form Coordinator, Merit Badge Counselor, Crew Advisor (2011 – Present)

ADDITIONAL INFORMATION

● Strong ability to manage multiple tasks efficiently in high-pressure environments.

● Passionate about providing excellent patient care and customer service.

● Flexible and adaptable in both independent and team-oriented settings.

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