Customer Service Representative

Amber Robinson

Montgomery, AL *****

334-***-**** - ***.***************@*****.***

Professional Summary

Dynamic customer service professional with over 10 years of experience, including at Sam's Club, excelling in problem resolution and communication. Proven ability to enhance customer satisfaction through effective service delivery and adept use of multi- line phone systems. Skilled in medical billing and coding, ensuring compliance with HIPAA regulations.

Skills

Communication skills -10+ years

Customer service -10+ years

Sales -7 years

Medical Receptionist -3 years

Medical Scheduling -3 years

Medical Billing -3 years

Medical Coding -3 years

HIPAA -3 years

Medical Records -3 years

Multi-line Phone Systems -3 years

Phone Etiquette -3 years

Work History

01/2025 to 08/2025 Hand Worker

Gulf Packaging Industries – Tallassee, AL

Constructed and assembled cardboard boxes for external businesses. Focused on precision and stability in box assembly by working methodically. 04/2024 to 12/2024 Customer Service Representative Sam's Club – Montgomery

Resolved customer complaints promptly and efficiently. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Asked probing questions to determine service needs and accurately input information into electronic systems.

08/2022 to 03/2024 Customer Service Representative Duke Energy, CSR – St. Petersburg, FL

Answered calls or emails from customers and assisted with special requests or resolving complaints for Spire

Gas

Acted as company ambassador, professionally delivering high level of service and high- quality support to every

customer

Monitors and resolved issues in timely manner processing payments Provided expert service by communicating information to customers and following up on promises

Process Electric Payments, Set up due dates extensions, Installment plans. 06/2019 to 04/2022 Customer Service Representative Walmart – Montgomery

Exceeded requirements in providing products and services to customers at all times Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register

operation

Answered incoming calls and assisted customers with questions Advised customers on status of merchandise ordered and arranged for pickup and delivery

Managed details of completing sales payments, refunds, and exchanges Education

07/2010 Medical Office Specialist

Fortis College - Montgomery

05/2009 High School Diploma: AHSD

Carver Senior High - Montgomery

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