Customer Service Community Banker
Resume:
RENEE TRIVERI
CONTACT
********@***.***
Cresskill, NJ 07626
SKILLS
Cross-Selling Products
Banking Software Proficiency
Money Handling
Customer Service-Oriented
Community Relations
Recordkeeping requirements
Security understanding
Teller Support
Willing to Learn
Proficient in Microsoft office
Attention to Detail
Organizational Skills
Adaptability and Flexibility
Time management abilities
PROFESSIONAL SUMMARY
Professional Summary: A customer service-oriented Universal Community Banker with proficiency in banking software and recordkeeping requirements. Proven success in cross-selling products and achieving sales goals while maintaining effective customer relationships through excellent communication and interpersonal skills. Demonstrated knowledge of banking regulations and policies to ensure compliance with federal laws. A dedicated professional with attention to detail, organizational skills, and a willingness to learn.
EXPERIENCE
November 2015 - June 2025
Universal Community Banker
First Commerce Bank
Monitored daily operational processes to ensure accuracy in transactions processing.
Identified customer needs, cross-sold appropriate products, and achieved sales goals.
Developed and maintained effective customer relationships through excellent communication and interpersonal skills.
Conducted account maintenance activities such as deposits, withdrawals, transfers, check cashing.
Educated customers on the features and benefits of various banking products and services.
Attended training sessions regularly keeping up-to-date on changes in banking regulations or policies.
Provided timely resolution to customer inquiries by effectively utilizing all available resources.
Demonstrated knowledge of banking regulations, policies, and procedures to ensure compliance with federal laws.
Participated in community outreach initiatives to promote bank services within local neighborhoods.
March 2009 - May 2015
Front End Supervisor
Kmart, Closter, NJ
Coached and mentored team members to ensure proper performance and customer relations skills.
Planned, organized, and controlled operations of front-end area.
Developed and implemented customer service training for front-end staff.
Arranged merchandise to make attractive displays.
Reviewed inventory to check quality and quantity and meet established standards and specifications.
Cleaned and sanitized workstations and equipment following regulatory rules and procedures.
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Authorized payments and merchandise returns.
Assigned employees to specific duties.
June 2003 - April 2009
Cashier
Kmart, Closter, NJ
Operated cash register and accurately processed payments, returns, and exchanges.
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Built and maintained positive working relationships with co-workers.
Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
EDUCATION
May 2003
Bachelor of Arts (B.A.) in History
Saint Thomas Aquinas College, Sparkill, New York
REFERENCES
References available upon request
COMMUNITY SERVICE
September 2016 - June 2024
Second Vice President
Cresskill Woman’s Club, Cresskill, NJ
Organized programs for the club
Assisted the Club President in running the club
Scholarship Committee
.
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