Sales Representative A Team
Resume:
Glenn S. Mar
***** **** ****** **. ******** Heights, CA 91745
714-***-**** Personal
********@*****.***
Summary: I pride myself on the ability to develop RCSS’s to be successful in their role. Being goal oriented with my focus on hitting monthly goals both as a team and office has helped me in my role as D2D sales representative. I believe my team “FIRST” has guided me to my current role as Sales Enablement Coach. As a proven sales leader on my team and being highly organized has led me to hit my goals month over month. I enjoy learning and adapting to our ever-changing environment, hitting KPI’s and the desire to succeed and share with others has always been part of my growing skill set. Spectrum:
RCS Supervisor
8/1/2024 – 4/28/2025
In my current role as a Sales Supervisor, I’m managing a team of 12 reps with different tenure. Many with little to no sales background. My goal is to train them to sell telecommunication products 4
(Internet, Video, Voice and Mobile) D2D. With our office goal of 17 NCR’s and 3 Mobile as a minimum. I find the role challenging, but very exciting! Product knowledge is my first priority…with this, my team will be better prepared at the door to help their customers. Creating value and overall savings facilitates a Win-Win for both Customer and the RCSS.
Sale Enablement Supervisor
2/21/2020 – 7/30/2024
I facilitate all New Hires for 90 days to better prepare them for their role as an RCSS for the past 3 1/2 years.
I facilitate bi-weekly content calls and 1:1's to increase productivity, sell more at the door to help elevate commissions and add to our 32 million customer base. I work on special assignments both with my team and on individual tasks. Staying apprised of our ever-changing products and cutting-edge technology helps me to better serve our growing customer base. Time Warner Cable:
Concierge/DSR
10/16/2016 - 2/21/2020
I was a D2D sales concierge/DSR... Selling all 4 lines of business (TV, Internet, Voice and Mobile) to our residential customers. Our required field time was M-F and Saturdays. My team sold NCR's with as many PSU's to each potential customer, by creating need and Top Down Selling. My 16+ years as a technician with Charter/TWC gave me a edge to better serve our customers and sell through product knowledge.
Time Warner Cable:
Field Technician
5/15/2009 – 10/15/2016
I was a 3-product tech. Performing installations for our residential market. I provided customer education and was able to upsell additional products or services. Cox Communications:
Field tech/Trouble call Supervisor
9/1/1999 – 4/30/2009
I was trained as a telephony tech for the first 2 years, before being crossed trained in the inception of internet and digital TV. I worked both with aerial and underground installations. Following all OSHA and G-095 rules for low voltage. My last few years were spent as supervisor performing Trouble calls, doing field evaluations and QC-ing my team's work ensuring company guidelines are met. We also began customer follow ups to better serve/address any concerns…as well as providing positive interactions with subscribers.
References:
Professional-
Candy Delmas-Jackson / Spectrum Sales Enablement Manager 682-***-****
Derek Payne- Recruiter II/Spectrum
Charles Perez / Spectrum RCSS Supervisor
Personal-
Larry Clark / Project Manger
Marilyn Box / Underwriter
Jonathan Kamberg / Territory Sales Rep
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