Customer Service Asset Protection
Resume:
Kimberley Eriksen
Henderson, NV *****
***********@*****.***
Professional Summary
Retired Regional Asset Protection Mgr., with 23 years experience in the retail environment. Seeking a new career in the business sector of Las Vegas, Nv. Work Experience
Customer Service Representative
Air Pro Master-Las Vegas, NV
January 2024 to January 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Lead Concierge
Your Concierge Connection-Las Vegas, NV
September 2017 to October 2024
Supervised 8 Concierge employees at Tivoli Village, North and South Oulet Malls. Assist with special events.
Tour Guide
Wayne Newton, Casa De Shenandoah-Las Vegas, NV
September 2016 to September 2017
• Utilized storytelling techniques to captivate audiences and enhance their overall experience during the tour
Regional Asset Protection Manager
Joannes Fabric & Craft-Los Angeles, CA
May 2012 to February 2016
• Conducted thorough investigations into various cases, including fraud, theft, and workplace misconduct
• Collaborated with law enforcement agencies and legal professionals to ensure compliance with legal procedures
• Prepared detailed reports outlining findings, conclusions, and recommendations for further action
• Testified in court proceedings as an expert witness regarding investigation findings
• Managed multiple cases simultaneously while adhering to strict deadlines and prioritizing tasks effectively
• Collaborated with cross-functional teams including legal counsel, HR departments, or external agencies when necessary
• Identified potential risks or vulnerabilities within organizations through comprehensive risk assessments
• Implemented proactive measures based on investigative findings to prevent future incidents or losses
• Assisted in training new investigators on investigative techniques and best practices
• Investigated employee misconduct allegations following company policies Education
BA in Sociology/Social Work
University of Texas @El Paso-El Paso, TX
August 1974 to May 1979
Skills
• Customer service (10+ years)
• Organizational skills (10+ years)
• Microsoft Excel (10+ years)
• Phone etiquette (10+ years)
• Communication skills (10+ years)
• English
Certifications and Licenses
Internal Investigation
July 1991 to Present
Advanced training in Internal Investigations,
Inventory Control, Labor hearings, Safety and New Hire Training.
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