Human Resources Customer Service

Kerla Metayer

Port St. Lucie FL, Phone: 754-***-****, Email: **********@*****.***.

SUMMARY

Consistent file clerk seeking a full-time position where I can demonstrate the strong clerical skills that I gained working in an office setting. I have two years of HR experience and a bachelor’s degree in business administration.

EDUCATION

Florida Atlantic University- Boca Raton, FL May 2025

Bachelor of Business Administration in Accounting

Relevant Coursework: Financial Accounting 1 and 2, Managerial Accounting-Intermediate Theory 1 and 2. Audit, Taxation, and Government Accounting, Data Analytic.

Broward College- Fort Lauderdale, FL May 2010

Associate of Arts in Biology

CERTIFICATIONS

Medical Administrative Specialist, Atlantic Technical Center Nov 2011

Microsoft Office Certified (2016)

WORK EXPERIENCE

Health at Home- Palm City. FL July 2018-October2020

Human Resources Specialist Port St. Lucie, FL

Recruit, conduct interviews, and process new hires for work.

Update file records or create new ones, as necessary.

Organized and conducted orientation for new-hires and new training for existing employees.

Filed all documents and removed terminated employees from the system.

Run daily and weekly reports to ensure accuracy.

Ensured all new and established employees are compliant.

Health at Home, Palm City, FL 01/2018-08/2018

On-Call Coordinator/ Scheduler

Answered calls and ensured the flow of communication between the employees, nurses, clients, and family members ran smoothly.

Communicated with clients and caregivers regarding cancellations or schedule change.

Make changes as necessary to provide coverage for callouts or new clients.

Comcast- Fort Lauderdale, FL 02/2015-11/2017

Customer Service Representative

Answered calls and assisted customers with their needs.

Discussed the billing process with customers and issued credits if necessary.

Maintained one call resolution.

Tools for Schools

File Clerk 01/2013-12/2013

Sorting, filing, and organizing records.

Maintaining accurate and up-to-date records

Scanning and uploading documents.

Planning, counting, and recording the year-end inventory for the store and warehouse.

AARP 01/2006-07/2009

Customer Service Representative

Answered calls to resolve customers’ issues.

Processed mail.

SKILLS

Effective Communication Skills

Critical thinking

Team player

Integrity

Financial Statement Preparations

Knowledge of GAAP and IFRS

Data Analytics

Tax law

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