Customer Service Hot Shot
Resume:
Michelle Brown
Tulsa, OK *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Hot shot driver
First Delivery Logistics-Tulsa, OK
June 2024 to Present
• Delivered time-sensitive shipments to various locations, ensuring on-time delivery and customer satisfaction
• Maintained a clean driving record with no accidents or traffic violations throughout employment tenure
• Safely secured loads using straps, chains, or other appropriate methods to prevent shifting or damage during transportation
• Collaborated closely with logistics team members to coordinate daily schedules based on priority shipments
• Managed paperwork including bills of lading, shipping documents, and delivery receipts accurately and efficiently
• Provided exceptional customer service by promptly addressing inquiries or concerns from clients during pick-up/delivery process
Bar Manager/Bartender
B.A.R-Tulsa, OK
March 2018 to Present
• Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
• Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
• Provided outstanding customer service by promptly greeting guests, taking accurate orders, and delivering drinks in a timely manner
• Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift
• Resolved guest complaints or concerns promptly and professionally to ensure high levels of satisfaction were maintained
• Organized special events such as themed nights or live music performances to attract new customers and boost revenue
Self-Employed Sub-Contractor
Self-Tulsa, OK
April 2015 to August 2022
• Maintained accurate records of all completed work orders, including details of repairs made and time spent on each task
• Participated in regular training sessions to stay updated on industry best practices for maintenance techniques and safety protocols
• Performed general landscaping duties including mowing lawns trimming hedges etc
• Conducted regular inspections of property grounds to identify potential safety hazards or maintenance needs
• Utilized computerized maintenance management systems (CMMS) to track work orders, schedule tasks, manage inventory levels
• Assisted with snow removal and salting during winter months
• Completed assigned tasks within specified timeframes while maintaining high quality standards
• Demonstrated proficiency in using hand tools, power tools, and diagnostic equipment for repairs/ maintenance tasks
• Maintained accurate documentation of completed repairs/inspections for record-keeping purposes
• Ensured compliance with local building codes/regulations during repair/maintenance activities Office Manager
Anytime Towing and Recovery-Tulsa, OK
April 2015 to March 2018
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
Education
Bachelor's degree in Criminal justice administration University of Phoenix- Tulsa campus
April 2004 to November 2009
Skills
• Billing (10+ years)
• Account Management (10+ years)
• Customer Relationship Management (10+ years)
• Salesforce (8 years)
• Driving (10+ years)
• Office Management
• Management (10+ years)
• Administrative Experience
• Research (3 years)
• Manual transmission
Certifications and Licenses
Driver's License
Additional Information
• Highly motivated
• Comfortable working in fast paced environment
• Works well under little or no supervision
• Manages time effectively in order to meet deadlines
• Excellent communication skills
• Attention to detail
Contact this candidate