Customer Service Cocktail Server
Resume:
PROFESSIONAL SUMMARY
Outgoing server with * years + of experience serving beverages, and
food items in high-volume night club setting. Knowledgeable with many different alcohols, and cocktails. My job is to provide friendly and courteous customer service by assessing customers' needs, and preferences by making recommendations to generate loyalty and satisfaction. I Handle multiple tables, tasks, and customers efficiently. Continuously keep cleaning and clearing tables to maintain safety and sanitation requirements. I believe in a one team mindset. If I help my teammates they will win, and so will I.
WORK HISTORY
Bay Host, 07/2022 - Current
TopGolf, Las Vegas, Nv
Cocktail Server, 06/2023 - 10/2024
Gilley's Saloon, Las vegas, Nv
Cocktail Server / bottle service, 10/2019 - 07/2022 Blue Martinis, Las Vegas, Nv
Cocktail Server, 09/2018 - 10/2021
Crazy horse 3, Las Vegas, Nv
Host / bottle service, 09/2016 - 08/2018
The Argyle, Los Angeles, California
Las Vegas, USA 89081
***************@*****.***
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SKILLS
SHAVON SHANTE
MYERS
Provided excellent customer service to guests in a timely manner while taking and delivering orders accurately.
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Educated customers on drink specials, food menus, featured items or promotions available.
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Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.
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Performed opening and closing duties such as stocking supplies, cleaning the bar area, and setting up garnishes.
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Greeted patrons and coordinated table assignments to meet party preferences and requests.
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Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
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Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
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• High-volume dining
• Cash Handling
• Order Accuracy
• Cleanliness and sanitation
• Bill computation
• Item promotion
• Sales strategy
• Customer Service
• Quality Control
• Professional Appearance
• POS System Operation
• Efficient multitasking
• Cross-selling products
• Handling guest complaints
• Alcohol awareness
• Handling large groups
• Memory retention
• Upselling techniques
• Garnishing drinks
• Handling intoxicated guests
• Team player attitude
• Menu knowledge
• Positive demeanor
• Patience and empathy
• Active listening
• Strong communication skills
• Upselling
• Food handling
• Problem-Solving
• Problem-solving abilities
EDUCATION
Aesthetics, 03/2021
Euphoria art Institute - Las Vegas, Nv
High School Diploma, 05/2011
Cheyenne high school - Las Vegas, Nv
Answered phone calls to take reservations and address guest questions and concerns.
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Supported servers and bussers through high-volume shifts with food running and table clearing.
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Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
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Built positive relationships with regulars to ensure their loyalty to the establishment.
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