Customer Support Home Health
Resume:
Stephanie M. Williams
***************@*****.***
Customer Support
Handles in depth customer service inquiries, and escalations. Promotes clear communication both written and oral, while practicing active listening and addressing customer needs with empathy and compassion.
Assists with in store fraud prevention and mitigation. Home Health Care
Assist patient with one on one daily care (6 hours), to support daily living and tasks. Provides transportation to and from medical appointments and procedures Oversees financial matters, disability case management, and medications. Credit and Fraud Analyst
Reviews high level applications, while overseeing credit bureau disputes, written and telecommunicated complaints, and emergency limit increases. Written application and check fraud review for mitigation to the investigations team. Utilizes all platforms to handle incoming inquiries regarding personal loans and credit -- unsecured. Highest total fraud
application reviews @
Discover Bank
Exceeded all KPH and
metrics on fraud team
CPR Certification
De-escalation of High-Risk
Fraud Proficiency Award
To obtain a role that encompasses all of my customer support and investigative skills within the industry. I am currently looking for a long term opportunity with room for growth and advancement.
In pursuit of a company that is in need of high proficiency individuals with customer care, escalated support, and professional active listening skills. Proficient knowledge of Microsoft and google suite applications. Extensive background in banking and fraud, prior to time as a home health aide.
Walmart
Customer Care Associate
May 2024 - Current
Living at Home Healthcare
In home Health Support
October 2022
Discover Bank
Sr Credit Analyst: Sr. Fraud Prevention
1998-2004
OBJECTIVE:
EDUCATION WORK EXPERIENCE AWARDS
SKILLS
Behavioral Science
Associate’s Degree Program
Credits
Argosy University
2017-2019
High School Diploma
Hodgson Vo-Tech High School
1995
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