Customer Services Manager

CURRICULUM VITAE

Full Name Givemore Last Godzi

Residential Address House Number 7, Chaminuka Flat, Mkoba Camp, Gweru

D.O.B: 20/11/1984

Place of Birth: MT DARWIN

ID Number: 45-153481 V 45

Religion: Christianity

Nationality: Zimbabwean

Cell: +263-*********/+263*********

Email: **********@*****.***

Summary A committed leader with good working experience in the Zimbabwe Republic Police. A leader with a positive attitude, excellent communication skills and self- motivated.

Work Experience:

2022 to date: PROFESSIONAL UPDATING CENTRE, MIDLANDS PROVINCE, (ZIMBABWE REPUBLIC POLICE)

Adult educator/ trainer

Researching and developing learning programmes.

Planning and preparing lessons, including creating teaching materials.

Teaching trainees on an individual or group basis on various courses such as crime investigation, evidence gathering, discipline, management, customer services, and human rights & policing among others.

Checking and assessing trainees' work and giving feedback.

Coordinating training programmes.

Conduct field evaluations to assess course impacts.

Record and investigate complaints against police.

2013-2022: MIDLANDS PROVINCIAL CHAPLAINCY, (Zimbabwe Republic Police)

Chaplain and Welfare Officer

Assisting the Provincial Chaplain in overseeing police officers’ and their dependents’ welfare issues and advise the command accordingly.

Acting in the Provincial Chaplain’s capacity during his absence in advising the command accordingly.

Providing counselling services to police officers, their dependents and organisational clients.

Providing spiritual and moral support to police officers for better job performance.

Processing terminal benefits (pension) for late members’ surviving dependents.

Working with National Reconciliation Commission and Local Peace Committees in advocating for peace and stability among communities.

Record and investigate complaints against police.

Resolving conflicts among police officers and organisational clients

Organise various provincial events such as End of Year Christmas Carols and Welfare Fund Beneficiaries Workshops.

2005 -2013 ZRP MVUMA, ZRP GWERU RURAL AND ZRP LALAPANZI

General Crime Investigation and Anti-stock theft duties

Attend to crime scenes, process crime scenes by performing scene recognition, scene documentation and evidence collection.

Thoroughly document scenes and gather potential evidences (physical, specimens, documents, photographs, statements) for crime investigation.

Investigate various criminal cases, compile criminal dockets and present to the court for prosecution.

Draft detailed investigative reports and be prepared to present evidence to the prosecutor.

Identify, apprehend and prosecute law perpetrators.

Riding arctic cat vehicle and motor bike doing general crime prevention patrols and anti-stock theft duties among communities.

Conducting crime awareness campaigns among communities.

Advocating for good police-public relations among police officers and the community

Liaising with local communities on how to improve service delivery to their satisfaction in order to maintain good police-public relations.

Trainings Attended Internally : Internal Station Tutorship Training Program, Traffic Management Course, Crime Investigation, Sergeants Induction Course, Assistant Inspector Developmental Course, and Community Relations and Liaison Course.

Skills and Competencies:

Communication:

Able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience.

Communicates well both with internal and external clients

Managing relationships and team working:

Able to build and maintain effective working relationships with a range of people. Works co-operatively with others to be part of a team, as opposed to working separately or competitively.

Problem Solving -:

Able to identify causal relationships, and construct frameworks for decision making and problem-solving.

Community relations:

Able to establish good relations with local communities.

Able to promote community development programmes.

Events Planner

Able to plan and manage various events such as conferences, workshops and courses.

Customer Services:

Able to provide good customer services to clients.

Leadership:

Able to create a vision and inspire others to realise it regardless of circumstances.

Counselling:

Able to provide counselling to others and help them to cope with various situations in life.

Security:

Able to provide security to both people and properties.

Computer literacy:

Able to use and operate computer-related devices.

Trainer:

Experienced in training others on work related issues.

Able to develop learning programmes and coordinate various courses and workshops.

Professional Qualifications:

Bindura University of Science Education in Association with Zimbabwe Republic Police Staff College: Diploma in Public Relations (2015-2016).

University of Zimbabwe in Association with Zimbabwe Republic Police Staff College: Certificate in Training Methods (2023)

Class 3 Drivers Licence

Academic Qualifications:

9 Ordinary Level passes including English Language, Mathematics and Integrated Science.

Hobbies Reading and watching television.

References SUPERINTENDENT TARIRAI DUBE

ZRP Provincial Training Officer

Midlands Provincial Training Centre

Cell Number: +263-*********

Email:-**********@*****.***

INSPECTOR MADA S.

Provincial Chaplain

Midlands Province

Cell: +263-***-***-***

Email:-*********@*****.***

INSPECTOR SCOTT C.

Officer in Charge Tutorship

Midlands Professional Updating Centre

Cell Number: +263*********

Email: ************@*****.***

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