Quality Assurance Data Collection

Professional Experience

Pet Sitter

Rover, Gambrills, MD 2023 – Current

Boarding pets that stay overnight in my home. I treat each pet like part of my family in a comfortable environment. I also take care of pets and the client’s home when they prefer I care for their pet at their place vs. mine; giving pets all the attention they need from the comfort of their own home. Additionally, I walk the dogs and play with them to ensure they get exercise and this also assist with separation anxiety reduction. I also work with pets on their training to enforce what they have already learned and I work with them to build new skills and address behaviors.

Sales Support Data Specialist

Pevco Middle River, MD 2023 – 2023

Responsible for GPO Data Reporting, maintaining data integrity, monitoring the data collection process for thoroughness and timeliness to ensure data accuracy and GPO reporting deadlines are met. As the System Administrator to SugarCRM software I perform various administrative functions such as configuring the system settings, configuring system email settings, customizing the Sugar instance, creating and managing teams/roles, etc. Additionally, I have obtained certification of Pevco Atlas Hardware and Software pneumatic tube systems.

Quality Assurance Specialist

National Investment Centers for Senior Housing and Care Annapolis, MD 2018 – 2021

NIC MAP Vision, Raleigh, NC (REMOTE) 2021 – 2022

I was responsible for maintaining data integrity and monitoring the data collection process for thoroughness and timeliness to ensure data accuracy and reporting deadlines were met. I was responsible for developing, documenting, and continuously improving the quality assurance processes on multiple data sets that were dealing with seniors' housing and care. Viewing large data sets and quickly identifying when trends didn’t make sense and values were unexpected; identifying incomplete data and/or outliers that require additional research and ensuring that they were rectified. Evaluate requirements and identify and implement changes to the data collection and/or Quality Assurance process. Identified and documented data for questionable functions, errors, and inconsistencies in outputs, online screens, and content. Maintained interactions with external clients in order to reconcile identified discrepancies. Monitored data performance after upgrades to prevent recurrence of errors and inconsistencies and ensure data integrity and efficiency.

Data Quality Analyst

Vision Technology, Elkridge, MD 2007 – 2008

Maryland Hospital Association, Elkridge, MD 2008 – 2010

Press Ganey Associates, Elkridge, MD 2010 – 2017

Wrote Technical and Functional Specifications, created reports and developed process procedures for Quality Indicator Project (QI Project). Worked close with Regional Coordinators (RC) and more than 500 Hospitals verifying and validating their medical record data to ensure rules are in place and followed as mandated by Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (JC). Acted as Lead Business Analyst for CMS Quality Net (QNet) portion of business for QI Project. Kept up with "Specifications Manual for National Hospital Inpatient/Outpatient Quality Measures" and any updates issued by CMS; provided necessary documentation developers of quarterly changes/updates and test prior to release to production. Managed all data transmissions to the CMS QNet portal. Attended weekly planning meeting to discuss system enhancement request, prioritization and communication.

Business / Marketing Analyst 2006 – 2009

Amerigroup, Linthicum, MD

Developed MS Access databases and created reports for Medicaid Marketing department to track Sales Rep activity for the Special Needs Plan (SNP) Marketing department. Attended weekly planning meeting to discuss system enhancement request, prioritization and notify business users of project completion. Lead Business Analyst on startup of new product (Amerivantage – Dual Eligible Program) that assists Medicare and Medicaid recipients. Managed new contracts for Amerivantage program through SalesForce.com and Facets (Amerigroup’s mainframe system). Coordinated with corporate headquarters in Virginia on enrollment processing/procedures of all new enrollment requests. Verified eligibility for prospective members through Centers for Medicare and Medicaid Services (CMS), Medicaid Eligibility Verification System (EVS) and Medicare Support Service (SMS). Supported the entire Marketing Staff (Medicaid and Medicare) with computer issues and/or training needs.

Business Analyst 2004 – 2006

United Healthcare, Rockville, MD

Maxim Staffing Solutions, Rockville, MD

Assisted with system support during the integration United Healthcare and MAMSI. Utilized United Healthcare’s legacy systems to verify data accuracy. Analyzed existing data, processed system user requests, facilitate meetings with user community, develop project plans, data deliverables and developed MS Access databases for United Healthcare and MAMSI Provider Network Divisions. Generated campaign data and deliver to internal and external clients for mailings. Created data files for outside clients, such as DHMH (Maryland Board of Physicians for the Department of Health and Mental Hygiene) for auditing purposes.

Programmer Analyst 2000 – 2002

AdvanceMed Corporation, Columbia, MD

Prepared reports for weekly meetings for corporate management involving planning of upcoming projects and deadlines. Assisted end user requests by identifying database problems and making necessary corrections or communicating with the IT Department. Acted as liaison between IQC Department and Traffic Department to ensure data was loaded as scheduled. Developed Access databases and other analytical tools. Additional responsibilities included: writing procedures, creating data deliverables, archiving databases and monitoring workload to ensuring that all deadlines were met.

Encore Marketing International, Inc. 1986 – 2000

Lanham, MD

Positions held at Encore

Database Analyst 1999 – 2000

Process Intake Coordinator 1999 – 1999

Data Entry Manager 1996 – 1999

Fulfillment Supervisor 1995 – 1996

Fulfillment Coordinator 1989 – 1995

Information Processing Specialist II/Expediter 1989 – 1989

Billing Assistant/Editor 1988 – 1989

Data Entry/Quality Control Operator 1987 – 1987

Batch Preparation Clerk 1986 – 1987

EDUCATION

Pursuing Degree

OFFICE SKILLS

Proficient with Facets, Lotus Notes, MS Word, Excel, Access, SQL, Crystal Reports, SalesForce.com, AS/400, Tableau, SharePoint, Project Place, One Notes

Familiarity with Oracle, Business Objects, Power Point, UNIX, HTML and Photo Shop

SEMINARS/CLASS CERTIFICATES

SQL Programming Language: A Comprehensive Hands-On Introduction

Microsoft Access – Introduction, Intermediate and Advanced

Crystal Reports levels I and II

FACETS Data Models for 4.x

FrontLine Leadership – Zenger/Miller

Mail Management Seminar – Pitney Bowes

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