Patient Care Front Desk
Resume:
Ilona Trajkov
Inman, SC *****
************@*****.***
Willing to put in the work to achieve or exceed set goals. Skilled and certified PCT with strong background in customer service, administration and clinical care. Detail oriented and dedicated to quality care
Authorized to work in the US for any employer
Work Experience
PCT (Patient Care Technician)
The Little Clinic - Upper Arlington, OH
January 2018 to February 2019
• greeted patients
• scheduled appointments
• ensured a positive experience for patient care
• maintained patient records, monitored vital and reported to supervising NP
• worked the front desk and handled phones, billing issues(insurance checks) and patient scheduling
• collected labs(urine/blood)
• kept clinic clean and sterile
• inventory/ordering
Internship
LabCorp - Columbus, OH
September 2017 to September 2017
• Greeted patients
• performed order of draw.
Amazon Fulfillment Associate
Amazon Fulfillment Center CMH2 - Obetz, OH
June 2016 to September 2017
• loaded/organized shipments/trucks
• packed orders
• trained new hires
• checked traliers
Picker/Packer
Office Depot OfficeMax - Columbus, OH
August 2015 to January 2016
• packed orders
Sales Associate
Burlington Stores - Columbus, OH
February 2015 to May 2015
• assess customer's needs
• provide assistance and information about products
• cross sell products in other departments
• ensure high level of customer satisfaction by delivering excellent sale and service
• maintain in-stock supply and merchandise products on sales floor
• process point of sale purchases and handle returns of merchandise
• was also on the mark-down team
Sales Associate
Burlington Stores - Amherst, NY
2007 to 2008
• assess customer's needs
• provide assistance and information about products
• cross sell products in other departments
• ensure high level of customer satisfaction by delivering excellent sale and service
• maintain in-stock supply and merchandise products on sales floor
• process point of sale purchases and handle returns of merchandise
• was also on the mark-down team
Front Desk Receptionist
General Physician, P.C. - Buffalo, NY
Checked patients in, answered calls, check insurance, made appointments. Front Desk Receptionist
General Physician, P.C. - Buffalo, NY
Checked patients in, answered calls, check insurance, made appointments. Education
Certificate in Phlebotomy
Ohio School of Phlebotomy - Columbus, OH
August 2017 to September 2017
Diploma in High School
Tonawanda Senior High School - Tonawanda, NY
September 2002 to June 2006
Skills
• Receptionist
• Customer Service Skills
• Vital Signs
• Active listening
• Quick learner
• friendly, outgoing demeanor
• great charting/monitoring
• ability to overcome objections
• Scheduling
• Venipuncture
• Patient Care
• Russian
• Customer service
• Phone etiquette
• Typing
• Communication skills
• Front desk
• Medical records
• Phlebotomy
• Vital signs
• Office experience
• Medical office experience
• Medical terminology
Certifications and Licenses
Phlebotomy and EKG tech.
September 2017 to Present
Driver's License
Non-CDL Class C
Additional Information
Speak Ukrainian and Russian
Contact this candidate