Operations Manager Inventory Control

Vanessa Rivera Operations Manager

Workforce Leadership Business Process Optimization

**** **** ****** **, **************, VA 23111 804-***-**** **.*******@*****.*** Professional Summary

Results-driven Operations Manager with proven success overseeing multi-division operations in Virginia and North Carolina. Skilled in supervising and developing office staff and field technicians, driving operational improvements, and ensuring customer-focused service delivery. Recognized for strong leadership, ability to build productive and harmonious working relationships, and a track record of delivering measurable results in profitability, efficiency, and workforce engagement.

Core Competencies

Team Leadership & Workforce Supervision Strategic Planning & Execution Process Improvement & Efficiency Optimization Customer Relationship Management Financial & Inventory Control Cross-Functional Collaboration Communication & Conflict Resolution

Professional Experience

Commercial Laundry Equipment Richmond, VA & NC

Operations Manager Dec 2021 – Present

• Oversee daily operations across two divisions (Virginia & North Carolina), managing both office staff and field service technicians.

• Provide leadership, training, and guidance to ensure policies, procedures, and performance standards are met.

• Partner with cross-functional teams to streamline workflow, improve communication, and achieve project objectives.

• Implement inventory control and financial reporting measures, minimizing losses and improving accuracy.

• Enhance customer satisfaction by strengthening service workflows and client communications.

• Accomplishments:

• Grew gross margin by 12% during a major transition to new systems.

• Helped drive revenue to nearly $15 million annually by improving operational efficiency and team performance.

• Maintained high workforce productivity and strong customer relationships while navigating system and process changes.

Marvelous Molds LLC Cincinnati, OH

Bookkeeper / Assistant Office Manager Aug 2017 – Sep 2020

• Managed wholesale accounts, invoicing, and collections while maintaining strong customer and vendor relationships.

• Procured raw materials and negotiated supply terms, reducing costs through efficient purchasing strategies.

• Handled customer disputes and escalations, maintaining professionalism and positive client relations.

• Conducted compliance checks for copyright infringement, reporting violations to protect brand integrity. Pei Partnership Architects New York, NY

Assistant Office Manager Feb 2015 – Aug 2016

• Coordinated office operations, supply management, and scheduling for architects and executives.

• Assisted with HR functions, including employee time reporting and expense tracking.

• Provided executive-level administrative support to senior leadership.

’Wichcraft Gourmet Sandwich Shops New York, NY

Bookkeeper Jan 2013 – Jun 2015

• Managed accounts payable, vendor invoicing, and supply ordering for multiple locations.

• Supported special financial projects assigned by the Controller.

• Built strong vendor relationships while ensuring timely payments and service continuity. Additional Experience

Retail Associate Banana Republic, GAP, Marshalls – New York, NY Education & Professional Development

(Add here if you have certifications, management training, or relevant coursework.) References

Available upon request.

Contact this candidate