Quality Control Group Lead
Resume:
Dedicated and results-driven Warehouse Group Lead with over 29 years of experience in logistics, inventory management, team leadership, and quality control. Proven ability to streamline warehouse operations, lead cross-functional teams, and maintain compliance with OSHA and HAZMAT regulations. Adept at troubleshooting, training, data reporting, as well as optimizing work ow to increase e ciency and accuracy in fast-paced environments. Professional Experience
JC Penney Logistics Center, LLC - Haslet, TX
Supervisor – General Operations
2025 – Present
- Conduct training, provide constructive feedback and guidance to improve indivual and team performance
- Minimize and accurately document OSHA-recordable incidents through proactive safety enforcement
- Facilitate clear, timely, and e ective communication across all levels of the team
- Coordinate work ow, prioritize tasks, and allocate resources e ciently to meet tight deadlines Group Lead – Defective Merchandise Warehouse
2024 – 2025
- Managed and reported daily production, inventory levels, and inbound/outbound unit status across multiple departments.
- Generated and distributed KPI reports twice daily to management, detailing sta ng, work ow e ciency, and ful llment status.
- Approved and documented chargebacks, RTVs, and scrapped items, ensuring accurate nancial and inventory adjustments.
- Oversaw NRR documentation, having personally cleared 40,000 outdated records.
- Finalized quality control checks for outbound shipments, coordinating timely vendor returns and prioritizing high-volume processing zones.
- Supervised and scheduled DTI and scrap processing to align with monthly shipment goals.
- Communicated with cross-functional teams to resolve escalations, ensure timely processing, and avoid bottlenecks.
- Maintained audit trail for found item records, x-ray logs, and burnable material disposal in accordance with safety and compliance protocols.
- Conducted monthly reporting for metal cost tracking, vendor credit reversals, and RTV nancials, ensuring all data is reconciled and accurate. Group Lead – Watch Vault
2004 – 2010, 2014 – 2024
- Handled end-to-end logistics: receiving, QA, inventory placement, picking, packing, shipping, returns, and special projects.
- Independently managed two peak seasons and full COVID operations, processing 5,000+ orders solo, including ful llment and loading.
- Performed cycle counts, inventory audits, and safety checks to maintain warehouse accuracy and OSHA compliance.
- Tracked hours, units processed, and production metrics to monitor team e ciency and resource allocation.
- Provided on-the-spot troubleshooting for order errors, ful llment issues, and logistical disruptions.
- Led continuous improvement initiatives to streamline packaging and inventory handling, reducing delays and minimizing errors. Group Lead – Support Team, Fine Jewelry Repair
2011 – 2013
- Supervised cleaning, polishing, plating, and QC activities to ensure jewelry met customer and quality standards.
- Enforced PPE usage and handled all HAZMAT-related materials including MSDS documentation, chemical inventory, and regulatory compliance.
- Enhanced MSDS documentation with visual aids and simpli ed terminology, resulting in improved sta compliance and safety awareness.
- Coordinated cross-training across departments and maintained shift logs, progress updates, and personnel movement for e ciency.
- Acted as Safety Coordinator, achieving zero safety violations while managing hazardous materials and waste disposal. Group Lead – ACR Department
2001 – 2003
- Coordinated daily receiving schedules, ensuring team readiness for inbound freight.
- Supervised data entry of shipment weights and dimensions, validating accuracy to prevent inventory discrepancies.
- Delegated tasks and rotated keyers and receivers e ciently, maximizing conveyor uptime and order throughput.
- Monitored live operations to resolve conveyor jams and bottlenecks quickly and reduce downtime.
- Managed e ective communication between oors to align labor with order priorities and reduce lag. Core Competencies
Logistics Operations & Supervision
Inventory Control & Cycle Counts
OSHA / HAZMAT Compliance & Safety Leadership
Team Training & Cross-Departmental Collaboration
Data Tracking & KPI Reporting
Quality Control & Assurance
Shipping, Receiving & Returns Processing
Root Cause Analysis & Process Improvement
Debbie Jones
Contact
********@*********.***
Technical Skills
JAWS & DMS
Microsoft Excel (Pivot Tables, KPI Reporting)
OSHA & HAZMAT Documentation
RF Scanners, Pallet Jacks, Forklifts (Certi ed)
Awards
Warrior of the Month - (10+)
Achievement Award - Recognition from
Senior Vice President Maria Lacertosa
Accuracy Awards
Perfect Attendance - 27 Years
Recognition - Numerous Safety & Spark
Idea Submissions
Spark Ideas - (6+)
IBA Beauty College
Milwaukee, WI
John Marshall High School
Milwaukee, WI
Education
exceptionally quali ed
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