High-Volume Guest Service
Resume:
Lenworth Scott
Fort Lauderdale, Florida
**************@*****.***
PROFESSIONAL SUMMARY
Seasoned and personable hospitality professional with over a decade of experience in luxury resorts, VIP lounges, and high-volume restaurant environments. Expert in mixology, guest relations, and fast-paced service with a proven track record of delivering elevated experiences to diverse clientele. Known for creating signature cocktails, mentoring team members, and consistently exceeding service expectations. Dedicated to excellence in every aspect of the guest experience.
CORE COMPETENCIES
● Signature Mixology and Cocktail Innovation
● Upscale and VIP Guest Service
● High-Volume Bar Operations and Speed Service
● Inventory Management and Waste Reduction
● Banquet and Event Coordination
● POS Systems: Micros, Toast, and Cash Handling
● Health and Safety Compliance (HACCP Certified)
● Team Leadership and Staff Mentorship
● Hospitality Communication and Rapport Building
PROFESSIONAL EXPERIENCE
Beach Server
Boca Raton Hotel – Boca Raton, FL
February 2025 – June 2025 (Seasonal)
● Delivered attentive beachfront service to high-end guests at a luxury resort.
● Coordinated efficiently with kitchen and bar to ensure timely and accurate order delivery.
● Recommended and upsold premium menu items based on guest preferences.
● Maintained area cleanliness and upheld resort presentation standards. Bartender
LT Steak and Seafood (Laurent Tourondel) – Fort Lauderdale, FL December 2024 – January 2025 (Seasonal)
● Created craft cocktails in a high-volume, upscale restaurant during peak holiday service.
● Delivered personalized recommendations, elevating the guest bar experience.
● Managed bar setup and restocking to maintain uninterrupted service.
● Ensured strict adherence to safety and alcohol compliance. Bartender
Grand Palladium Resort – Lucea, Jamaica
October 2023 – November 2024
● Crafted consistent, high-quality cocktails with attention to guest preferences.
● Led informal mixology training and mentoring of junior bartenders.
● Maintained tight inventory control and reduced beverage waste.
● Collaborated across departments for seamless guest service during peak periods. Bartender
Club Mobay VIP Lounge – Sangster International Airport – Montego Bay, Jamaica July 2016 – October 2023
● Provided exceptional service to international travelers in a premium airport lounge.
● Managed stock levels and ensured a polished, inviting bar presentation.
● Integrated international cocktail trends to enhance guest offerings.
● Developed rapport with VIP clientele, fostering repeat guest engagement. Server and Banquet Staff
Secrets Resort and Spa – Montego Bay, Jamaica
March 2012 – June 2016
● Supported weddings, corporate events, and VIP occasions with attentive service.
● Delivered room and dining service with precision and warmth.
● Maintained high service standards during large-scale events.
● Earned multiple awards for performance and guest satisfaction. CERTIFICATIONS AND RECOGNITIONS
● Graveyard Shift Award – Exceptional Customer Service, Grand Palladium Resort – Lucea, Jamaica November 2023
● Product Knowledge and Kitchen Training, Club Kingston – VIP Attractions – Kingston, Jamaica November 2020
● Social Intervention Training: Conflict Management, VIP Attractions – Kingston, Jamaica March 2019
● Employee of the Month, Secrets Resort and Spa – Montego Bay, Jamaica March 2014, April 2015
● Appleton Estate Rum Training Certificate, Secrets Resort and Spa – Montego Bay, Jamaica September 2014
● HACCP Level I: Food Safety and Hygiene, ECHOS Consulting – Montego Bay, Jamaica March 2013
● Diversity and Harassment Prevention Training, Secrets Resort and Spa – Montego Bay, Jamaica January 2013
● A.R.T of Service Training, Secrets Resort and Spa – Montego Bay, Jamaica December 2012
● Red Stripe Bar Academy Certificate of Completion – Montego Bay, Jamaica July 2012 EDUCATION
Certificate in Bartending
Western Hospitality Institution – Montego Bay, Jamaica September 2005 – March 2006
High School Diploma
Anchovy High School – Anchovy, Jamaica
September 1999 – June 2002
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