Customer Service Medical Office

TIARRA JOHNSON

***** ***** ****** *******, ** ***27 313-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Written and verbal communication skills necessary to work with patients and healthcare providers.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Pay close attention to detail for accurate and compliant documentation.

Able to work in team-based environments with emphasis on quality, performance, and customer service.

Strong organizational and time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Zoom, Skype, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 56 WPM

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing

Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2025

EDUCATION HIGHLIGHT

Ultimate Medical Academy – Detroit, MI 11/2023 – 05/2025

Full Time Student: Medical Office and Billing Specialist

Introduced to the following concepts:

Administrative skills with focus on insurance and patient billing functions and processing claims.

Medical practice management systems, Medicare and Medicaid government payers, third party payers, and basic CPT and ICD-10 coding.

Scheduling appointments, verifying insurance, managing filing systems and records, and handling general medical office procedures and patient files.

Medical terminology, anatomy and physiology, law and ethics, reimbursement methodologies, and revenue cycle management.

HIPAA rules and regulations related to patient information privacy and security.

PROFESSIONAL EXPERIENCE

Career break to focus on family requirements in caring for young children (12/2022 – 12/2023)

Church’s Chicken – Detroit, MI 11/2020 – 12/2022

Crew Member / Cashier / Line Cook / Customer Service

Prepared meals and served customers at the front counter.

Performed various tasks including food production and serving customers at the front counter.

Took orders, operated cash register, accepted payments, and made accurate change.

Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.

Worked in a fast-paced, team environment and communicated effectively with managers and co-workers.

Happy’s Pizza – Detroit, MI 1/2017 – 10/2020

Line Cook / Customer Service

Prepared and cooked food items according to company recipes and customer orders.

Maintained food safety and sanitation standards in the kitchen.

Provided excellent customer service, taking orders in person and over the phone.

Handled cash, processed payments, and managed POS transactions.

Crown Staffing Agency – Detroit, MI 11/2016 – 12/2016

Warehouse Worker – Temporary

Prepared products and boxes for shipping and paid close attention to detail.

Inspected finished products for quality and adherence to specifications.

Met production goals and deadlines to maintain schedule and communicated effectively with team members.

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