Administrative Support Executive Assistant
Resume:
NICOLE GRIFFIN
Atlanta, GA **316
*******@*******.***
EDUCATION:
UNIVERSITY OF PHOENIX Sandy Springs, GA
Bachelor of Science in Business Administration, April 2014
CITC, LLC Construction Training Center Decatur, GA
GCA Home Building Course, March 2022
TECHNICAL SKILLS:
Salesforce, MS Word, Excel, SharePoint, AS400, QuickBooks, PowerPoint, Sof Trax, CRM, Documentum
Knowledge and understanding of FEMA, International Building Code, Americans with Disabilities Act (ADA)
Summary:
Results-driven professional with extensive experience in project coordination, contract analysis, and administrative support. Skilled in managing end-to-end processes, evaluating budgets, and ensuring compliance with contractual requirements. Proficient in utilizing various software tools and platforms, with a solid understanding of FEMA regulations, International Building Code, and Americans with Disabilities Act (ADA) guidelines. Adept at communication and collaboration across diverse teams, committed to delivering high-quality outcomes in fast-paced environments. I am Certified- OSHA (30) training, CPR/First Aid and ATSSA Flagging.
PROFESSIONAL EXPERIENCE:
Triumph Motorcycles Ltd., Atlanta, GA
Dealer Development Coordinator
02/2019 – 07/2020
Managed the end-to-end dealer channel prospecting process, including evaluating budgets, equipment, and materials against defined scopes of work.
Assisted in scheduling dealership construction operations and recommended corrective actions as necessary.
Maintained and updated reports summarizing progress for new dealer approvals and construction activities for management and clients.
Ensured correct application of systems, policies, procedures, and programs for new consumer dealer network development.
Drafted and distributed documents for organizing action plans for non-performance and non-compliance.
Managed legal documentation processes including Memorandum of Understanding and Dealer Agreements.
Validated all requirements for legally issuing Dealer Agreements and managed signature processes for legal documents.
Coordinated termination processes for dealers, managing system changes and closure of accounts.
Audited dealer information to ensure compliance with agreements, brand standards, and TMA programs.
Initiated legal actions to bring dealers into compliance as necessary.
Infor Inc., Alpharetta, GA
Contract Analyst / Executive Assistant
12/2008 – 02/2018
Coordinated day-to-day administrative activities for project creation, including drafting customer SWO’s, CO’s, NDAs, and MSA’s.
Reviewed, analyzed, and interpreted customer contract data to ensure contractual requirements were met.
Uploaded/scanned all contracts and documents into the Contract Management Repository.
Recommended and implemented workflow processes and policies.
Built user profiles, orders, EMR templates, and configured user roles/privileges.
Interacted with internal teams to ensure accurate and timely transaction processing.
Calculated prorated maintenance for hosting and hardware agreements.
Investigated and resolved billing discrepancies and questions for customer services work orders.
Compiled forecasts and prepared expense reports.
Managed account renewal data and communicated with management, legal, and sales.
Met month-end and quarter-end closing deadlines.
Researched lost/legacy contracts for auditing purposes.
References Available Upon Request
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