Business Development E-Commerce

THOMAS E. FANNERON

** ******* ****** **** 862-***-****

Maplewood, NJ 07040 ***********@*****.***

Enterprise Solutions SaaS e-Commerce ERP FinTech Payments

Entrepreneurial Sales and Business Development Executive with extensive experience delivering exceptional business value and sales results. 6-time Top Performer and Million Dollar Club distinctions in SaaS sales of AP Automation, Fintech, Artificial Intelligence, Workflow Management, ERP, CRM, Field Service, e-Commerce, Multi-Channel Order Management, Power BI and HR solutions to Supply Chain, Retail, Logistics & Distribution, e-Commerce, Food & Beverage, Healthcare, Higher Education, Life Sciences, Pharma and Manufacturing verticals. Follow a Consultative and MEDDPIC Sales Methodology.

PROFESSIONAL EXPERIENCE

MetLife Stadium

Customer Service Representative 2025 – Present

Control admission for crowds exceeding 80,000 by scanning electronic and paper tickets, verifying seating assignments, and managing entry flow to minimize wait times.

Greet and assist guests at concourses, seating zones, and entry gates, providing clear directions to seats, restrooms, concessions, and accessibility services.

Respond to 20+ patron inquiries per event—via two-way radio, guest services kiosks, and in-person—addressing questions on parking, stadium policies, lost items, and emergency procedures with a 95% satisfaction rating.

Enforce stadium safety and security protocols, coordinate with security teams to monitor crowd behavior, and facilitate orderly evacuations during drills or incidents.

Resolve seating disputes, ticket discrepancies, and guest complaints by employing active listening and conflict-resolution techniques, escalating complex issues to supervisors when necessary.

Collaborate with cross-functional teams (security, concessions, maintenance) to report facility issues in real time, ensuring swift resolution and uninterrupted guest experiences.

PairSoft 2021-2023

Senior Account Executive

Top Account Executive

Sell Innovative PaperSave by PairSoft AP Automation, Workflow, Document Management and Payment software. PaperSave uses our OCR tool to read invoices and automatically enter information in the system as well as Artificial Intelligence to teach the software. Efficiently capture all documents in a single, secure repository, streamline business processes with efficient electronic workflows, and increase employee and customer satisfaction while reducing costs. PaperSave has direct integration with the following ERP systems - Microsoft Dynamics Business Central, GP and SL, Blackbaud Financial Edge, Blackbaud Razors Edge, and Sage Intacct. Work very closely with Channel Partners for these ERP’s as well as Non-Profits, Healthcare and Higher Education companies.

iNECTA, LLC 2018-2020

Senior Enterprise Sales Executive – Eastern U.S.

2018 (120% quota) and 2019 (105% quota) Top Sales Representative

Business Development and Sales Executive involved in sales of Microsoft Dynamics 365 Business Central ERP, Client Engagement, CRM, Field Service, Power BI, Blockchain and AI software. iNECTA is focused on Food and Beverage, Seafood, Produce, Cannabis, Life Sciences, Supply Chain, 3rd Party Logistics, Pharmaceutical/Nutraceutical and Manufacturing industries. Our NAV based industry-specific products are specifically designed to help streamline operational and manufacturing workflows.

Products Include - MS365 Business Central, iNECTA Food, iNECTA Seafood, iNECTA Produce and GreenLeaf 365 as well as, Client Engagement, CRM, Field Services, Power BI, Office 365 Business and Managed IT Services.

Notable Accounts- Diamond Standard, Blue Grace Logistics, PortFresh Logistics, Atech Logistics, Catsmo Artisan Smokehouse, Blue Harvest Fisheries, Island Creek Oysters, JBL Foods, Frederick Wildman, Albazmex, Invictus, Mobile Smith, Sunny Crunch, Data Remote, Altamar Seafood, Forever Oceans

THOMAS E. FANNERON Page 2

***********@*****.*** Cell 862-***-****

PROFESSIONAL EXPERIENCE (cont.)

Freestyle Solutions, Inc. Parsippany, NJ 2013-2018

Senior Solutions Specialist – New & Existing Systems Sales

2017, 2016, 2015 and 2014 Top Sales Representative and Million Dollar Club.

Business Development and Sales Executive involved in all aspects of the sales cycle of New & Existing systems and Professional Service sales of Freestyles’ Multi-Channel Order Manager software, the leading integrated eCommerce and PCI compliant order management software built for eCommerce, Multi-Channel, 3rd Party Logistics and Distribution businesses. Through its open API, M.O.M. connects to virtually any eCommerce platform (Amazon, eBay, Magento, Big Commerce, CV3) as well as SiteLINK®, the company's cloud-hosted eCommerce shopping cart solution.

Notable Accounts: CH Robinson Logistics, Werner Enterprises, Penske Logistics, Rapid Response Logistics, CheaperthanDirt.com, Cobalt2Carbon.com, Eastern Mountain Sports, The Wine Cellarage, Sturm Ruger & Co., PooPourri.com, McIhenny Co., CPRsavers.com, VortexOptics.com, Carrvalleycheese.com

ADP, Inc., Florham Park, NJ 2010-2013

Franchise Sales Manager – Payroll, Time & Labor Management & HR Solutions Specialist - Major Accounts Work with prospective and existing ADP franchise clients to ensure franchisee is aligned with the best solutions to fit their specific needs. These solutions include Payroll, Human Capital Management, Insurance, Retirement & Tax Services designed to help franchisees improve cash flow, as well as stay compliant.

Client Sales Manager – Payroll, Time & Labor Management & HR Solutions Specialist - Major Accounts

Work with prospective and existing ADP clients to provide SaaS Payroll, HR, Time and Labor Management, Recruitment & Talent Management, Insurance and Retirement Services solutions to streamline processes in order to capture and control labor costs and manage human resource requirements and compliance. Provided account reviews to ensure clients are aligned

with the best ADP products to fit their specific needs.

Client Sales Manager - Travel & Expense Solutions Specialist - Major Accounts

Prospect and Sell ADP ES software solutions for Insurance Services, Retirement Services, International Payroll, Screening and Selection Services, as well as resell the Concur Travel & Expense solution. These solutions integrate with existing client systems such as Oracle, Great Plains, SAP, Epicore, Navision and Quickbooks. Primary focus is “new” sales to medium and large major accounts (50-999EE’s).

Prospect and manage sales territory by maximizing use of Salesforce.com, personal production and networking, ADP corporate generated lead activity and ADP payroll sales force generated leads.

Work with Sales Manager and IT to ensure data quality, cleansing and avoid duplication of information in CRM system in order to maintain accurate and up to date records.

Conduct meetings and product demonstrations via Live Meeting.

Accurately forecast weekly and monthly starts and successfully manage backlog to ensure business starts.

Serve as liaison between the client and ADP support departments throughout implementation and lifecycle of the client relationship.

Perform demonstrations of solutions and manage training for client.

EDUCATION

B.A., Political Science - St. John’s University, Jamaica, NY (Self funded)

Financial Certificate Coursework Professional Development - New York University School Continuing Education, New York, NY

Formal Sales Training: ADP University

COMPUTER SKILLS

Salesforce.com, Hub Spot, Microsoft Word, Excel, PowerPoint, Capital IQ, Bloomberg, Thomson SDC, Thomson One, MapInfo, IDC, Kagan, Factiva, and Factset, Financial Modeling (DCF, Valuations)

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