Front Desk Officer

Curriculum Vitae for Michelle Zivira

**** ******* *****

Harare

+263*********/+263*********

**************@*****.***

A Professional with experience in sales and marketing specializing in upselling, lead generation, cold calling, and sales strategy. Adept at analyzing competitive sales trends and delivering in- depth product demonstrations to client businesses. Assertive and culturally sensitive professional committed to exceeding targets and ensuring team success. I am resourceful in an array of demanding situations with a resilient, creative and perseverant character. Excellent market researcher with superior research and customer retention skills. Conversational excellence and well versed in prospecting, lead generation and lead qualification, time management and upselling.

CORE COMPETENCES

Computer literate on all Microsoft packages.

Proficient in Customer Relationship Management (CRM) matrices and measurement

High interpersonal skills.

Strong time management.

Proficient in the Know Your Client (KYC) framework

Adaptive to any environment

Exceptional verbal and written communication skills. WORK EXPERIENCE

Assistant Manager: Afropolitan Restaurant and Drinks of Africa (March 2022-August 2023)

Duties:

-Controlled Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.

-Recruiting, training and supervising staff.

-Ensured compliance with licensing, hygiene and health and safety legislation.

-Administrative and supervisory work.

-Promoted and marketed the business.

-Oversaw stock levels and ordered supplies.

-Customer Relationship Management

-Provided customers and members with prompt and courteous service to ensure satisfaction

Head Cashier: Afropolitan Restaurant and Drinks of Africa (December 2022 –March 2022) Duties:

-Training new cashiers

- managing the team of cashiers and ensuring that they are following policies and procedures

- handling customer complaints and ensuring that customer needs are met

- preparing reports on sales, inventory, and customer service issues. Maintaining inventory records

Receptionist and Cashier: Queens Hotel (January 2020 to October 2022) Duties:

-Greeting and welcoming visitors

-Managing telecommunications systems

-Handling queries and complaints

-Transferring calls as necessary

-Managing meeting room availability

Sales agent and digital marketer Part time :(PJM Security December 2023 to September 2024)

-Creating and overseeing marketing campaigns

-Identify new market opportunities -Assisting to drive business growth

-Handling complaints of clients

-Maintaining client relations

-Defining and executing territory sales plans

EDUCATIONAL PROFILE

PROFESSIONAL QUALIFICATIONS

Advanced Diploma in Mastering Elite Digital Marketing for consultants- January 2024 to August 2024

National Certificate in tourism and hospitality management - Harare Polytechnic January 2018-December 2019

‘A’ Level – Corridors of hope Academy with 3 A level passes

‘O’ Level-Makumbe high School with 7 O levels including Mathematics, Science

&English Language.

SOCIAL INTERESTS

A keen reader of history and mystery novels. I am also interested in crafts and painting. Writer and content creator.

REFEREES

1. Mrs Beverly Harry

General Manager

AFROPOLITAN RESTAURANT and DRINKS OF AFRICA

TEL NO. 077*-***-***

Email: ***.********@*****.***

2. Oliver Mutemahuku

HR Manager

AFROPOLITAN RESTAURANT and DRINKS OF AFRICA

TEL NO. 071*-***-***

Email: olivermutemahuku1gmail.com

3. Mr Jafari

General Manager

QUEENS HOTEL

TEL NO. +263-**-***-****

4.Mr Walter Deka

Human Resource Manager

PJM Security Company

+263*********

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