Systems Administrator Technical Support
Resume:
Dwight jones
HAMPTON, VA *****
***************@*****.***
PHONE 757-***-****
OBJECTIVE
To obtain a position as a Windows Systems Administrator position that will allow me to maximize my extensive experience and training.
EDUCATION/TRAINING/CERTIFICATIONS
AAS Computer Electronics Technology w/ minor in Computer Applications, March 1999
ECPI, College of Technology, Virginia Beach, Virginia.
Health Information Technology Program, Technical Track, Tidewater Community College, March 2011
Microsoft Certified Technical Specialist (MCTS)
Microsoft Certified Systems Engineer (MCSE)
A+ Certified Computer Technician
EXPERIENCE
Remote Desktop Technician (T2)
NASA MSFC Leidos Huntsville, AL Nov 2020-July 2025
Provided technical support for equipment remotely using Bomgar. Provided end user desk side support for all software configuration and hardware related issues. Resolved any end-user hardware, software, application and network related issues. Configured and migrated user email profiles, Outlook 2016, O365 in an ongoing transition of PCs and Mac’s, peripheral equipment, and software with established standards and guidelines. Troubleshot, diagnosed and resolved all Windows and MAC hardware configuration, application software, and connectivity issues on HP, Dell and Mac systems. Maintained system security and vulnerabilities. Installed security patches and other necessary. Provided support services such as data protection (backup/restore and systems security), Microsoft Windows 2016 Active Directory (to include Group Policy Object management), DHCP and DNS, Microsoft Exchange services, through the use of Remedy ticketing system. Maintained and supported applications on Iphones and Android Phones using Intune.
Senior Dedicated Systems Administrator
NASA LARC Perspecta/Leidos Hampton, VA Sept 2008-Oct 2020
Provided technical support for equipment in computer labs and wind tunnels, for the Research and Development Directorate and COD. Provides end user desk side support for all software configuration and hardware related issues. Resolved any end-user hardware, software, application and network related issues. Interacted with numerous computer platforms in a multi-layered client server environment. Configured and migrated user email profiles, Outlook 2003, 2007, 2011, 2013, 2016, Entourage 2004, 2008 & Thunderbird, in an ongoing transition of PCs and Mac’s, peripheral equipment, and software with established standards and guidelines. Troubleshoot, diagnose and resolve all Windows and MAC hardware configuration, application software, and connectivity issues on HP, Dell and Mac systems. Maintained system security and secured vulnerabilities. Install security patches and other necessary upgrades. Transitioned all computers to Apple, Dell and HP products. Provided support services such as data protection (backup and systems security), Microsoft Windows 2012 Active Directory (to include Group Policy management), WSUS, DHCP, DNS, Microsoft Exchange services, TCP\IP client imaging, file and print services, and other server/network application services. Supports all software, hardware and Government Facilitated Equipment through the use of Remedy ticketing application system. Maintained and supported applications, licenses and smart phones.
Systems Analyst
NASA Headquarters Lockheed-Martin Washington, DC Aug 2006- Aug 2008
Troubleshot, diagnosed and resolved all Windows and MAC OS X hardware configuration, application software, and security, firmware and connectivity issues on Dell and Apple systems. Troubleshot, diagnosed and resolved all Blackberry, Treo, cell phone and wireless configuration connectivity issues. Resolved end-user’s hardware, software, network issues desk side, email, remotely or via telephone. Supervisor Customer ODIN Equipment Loaner Pool - Managed a loaner equipment inventory of 75 items; maintained 100% inventory validity. Received awards for the exemplary customer service I provided in support of the NASA Headquarters mission. Printer/Fax Reduction Project Lead – efficiently managed activities to ensure quality project delivery on schedule.
Provided support services such as data protection (backup and systems security), Microsoft Windows 2008 Active Directory (to include Group Policy management), WSUS, DHCP, DNS, Microsoft Exchange services, TCP\IP, client imaging, file and print services, and other server/network application services. Demonstrate good written and verbal communications skills to all internal levels of the organization on technical matters. Exercised advance knowledge of commonly used concepts, practices, and procedures within the field. Contributed and provided updates to documents policies, processes and procedures as necessary to accomplish task objectives.
Enhanced System Administrator
NASA LARC SAIC Hampton, VA Oct 2000-Feb 2006
Quality Assurance successfully proposed and implemented process improvements. Effectively coordinated the efforts of the ODIN Engineering, Desktop Services and Asset Management teams to achieve a Tivoli Client backup rating of 99.89%. Administered active directory users and computers, adding and deleting users and computers; group management. Troubleshot, diagnosed, and resolved all Windows and MAC OS X hardware configuration, application software, security, firmware and connectivity issues on Dell, Compaq and Macintosh systems. Successfully completed computer refreshes/upgrades to Dell, Compaq and HP workstations and laptops computers; data transfer
Performed systems integration and analysis; found solutions to unique problems caused by interfacing multiple products in NASA’s dynamic research environment. Demonstrates good written and verbal communications skills to all Directorate staff on technical matters. Exercised advance knowledge of commonly used concepts, practices, and procedures within the field. Contributes and provides updates to documents policies, processes and procedures as necessary to accomplish task objectives.
Project Manager/Sys Admin
SMA Microsystems, LLC. Virginia Beach, VA July 2000-Sept 2000
Maintained LAN; promptly diagnosed and resolved all Windows, MS Office and network connectivity problems. Managed multiple network installation projects across the nation; exceeded all financial targets and time requirements. Successfully provided a single point of contact for technical support for field service technicians across the nation.
Field Service Technician
NetTek, LLC. Norfolk, VA Apr 1999-July 2000
Custom built and configured NT 4.0 workstations, servers and RAIDS. Diagnosed and repaired all Windows 95/98/NT 4.0/2000 workstations systems and applications software as required. Provided desk-side and phone support to end users. Installed and configured OEM Gateway and Compaq laptops and workstations; Compaq OEM servers and RAIDS. Configured scanners, network printers, peripheral equipment and associated drivers. Configured VERITAS Backup Exec servers and clients, Exchange email servers, SBS servers; Primary and Backup Domain Controllers.
PC/LAN Technician
ECPI College of Technology Virginia Beach, VA Oct 1998-Mar 1999
Configured and installed OEM computers and the associated peripherals in multiple computer labs and classrooms. Troubleshot, diagnosed and resolved suspected network connectivity trouble calls as directed. Diagnosed and repaired Windows 95/98/NT 4.0 laptops, workstations and servers.
Dining Facility Manager/Supervisor/Watch Captain
United States Navy San Diego, CA Jan 1983-Aug 1997
Mess Management Specialist First Class, E6, ESWS, Supervised as many as 50 civilian and military personnel on proper food preparation, sanitation, food service and safety protocols. The work was often physical and involved working as part of a team, often in close quarters and sometimes under adverse conditions. Prepared Food Service Financial and Records Management in both Enlisted and Officer Messes Afloat. Highly decorated veteran. Honorable Discharge received.
Skills
Customer Service
English
Cooperative
Supervisory Skills
Interpersonal Skills
Writing
Communication
Multitasking
Computer Hardware
Management
TCP/IP
Active Directory
NTFS Permissions
LDAP
DHCP
DNS
WINS
WSUS
SCCM
MS SQL
Swimage Encore
USMT
Remedy
Service Now(SNOW)
Metrics
Bitlocker
Druva
Bigfix
Patchlink
Bomgar
Connected Backup
JAMF
Office365
Visual Basics
Mac OS 8.5-15
VMware
Windows Server NT 4.0
Windows Server 2000
Windows Server 2008 R2
Windows Server 2008
Windows Server 2012
Windows Server 2016
Windows 11
Windows 10
Windows 8
Windows 7
Windows Vista
Windows XP
Apple IOS
Android
Azure
Intune
Contact this candidate